Quick Start Guide & Device User Manual 3G Mobile Broadband Device
Welcome Here’s your new Comcast 3G Mobile Broadband device! With the Comcast 3G Mobile Broadband device and High-Speed 2go service, you can connect to the Internet from virtually anywhere you work and play. Your Comcast 3G Mobile Broadband device, along with High-Speed 2go service, gives you the ability to access Comcast’s High-Speed 2go 3G Mobile Broadband service. If you have not yet signed up for Comcast High-Speed 2go, please call 1-800-COMCAST (1.800.266.2278) or go to http://www.comcast.
Package Contents This 3G Mobile Broadband device package contains the following components: • Comcast 3G Mobile Broadband device • Quick Start Guide & Device User Manual • USB Flex Cable Note: The USB Flex cable can assist in improving connection strength as well as providing an alternative means of connecting your Mobile Broadband device to your USB port.
Minimum Requirements Hardware/Software: • At least one active USB port • Operating System: Windows® Vista, XP (SP2 or later), Windows 7 • Processor: 1 GHz (Vista, Windows 7), 300 MHz (XP) • RAM: 2 GB (Windows 7); 1 GB (Vista); 256 MB (XP) • Hard Drive Space: 100 MB (Vista, XP, Windows 7) Service: • Comcast 3G Mobile Broadband service Browsers: • IE 7 (Vista, Windows 7), IE 5.
3G Mobile Broadband Device Quick Start Guide
Insert IMPORTANT: Before you install this software, uninstall all previous versions of Novatel Wireless software. • Disconnect any active Internet connection before inserting the Comcast 3G Mobile Broadband device. • Insert the 3G Mobile Broadband device into any USB port on your laptop. Note: You can also plug the 3G Mobile Broadband device into the USB flex cable, and insert the other end of the flex cable into any USB port on your laptop to potentially improve signal strength.
Install • When the Comcast Connection Manager software installation automatically starts running from the device, follow the on-screen instructions for installation and configuration. (Sample Screen – Latest version of the Service Agreement Will Display) Note: You can also download the Comcast Connection Manager software at http://customer.comcast.com/highspeed2go.
Install continued • The Installation Wizard Welcome box displays. Click Next to continue the installation process. • Read the Service Agreement. If you accept the terms, click on I accept the terms in the Service Agreement. Click on Next to continue the application installation process. If you do not accept the terms, you will not be able to install the Comcast Connection Manager resulting in the inability for your device to access the Comcast 3G Mobile Broadband service.
Install continued • Click Next in the Destination Folder box to accept the default destination installation folder, or click Change to browse to a different installation folder. Then click Next. • Click Install in the Ready to Install the Program box to run the installation process. The Installing Comcast Connection Manager progress indicator displays.
Install continued • Click Finish in the InstallShield Wizard Completed box to complete the installation. It is recommended that you leave the default settings for the Launch Comcast Connection Manager and Use this as my default Wi-Fi management utility boxes checked. The Comcast Connection Manager launches automatically when the installation is complete.
Connect • The Comcast Connection Manager should automatically connect to the Comcast High-Speed 2go 3G Mobile Broadband service. Within 2-3 minutes, the Comcast Connection Manager should display “Connected” status for Comcast 3G Mobile Broadband service. Note: The Comcast 3G Mobile Broadband device you have selected is for use with the Comcast 3G Mobile Broadband service only. Access to the Comcast 4G Mobile Broadband service requires a different device offered by Comcast.
3G Mobile Broadband Device User Manual
3G Mobile Broadband Device Overview LED Operation Status 12 LED Color Red Amber Green No Power Off Off Off No 3G Service Solid Off Off Error – Reset Device Off Solid Off Powered – No data transfer Off Off Solid Searching for 3G Network Off Off Blinking Slowly Connected to 3G Network with data transfer Off Off Blinking Intermittently
Troubleshooting If you have any problems with the Comcast Connection Manager or 3G Mobile Broadband device, or with connecting to the Comcast 3G Mobile Broadband service, verify that your system meets the Minimum Requirements specified in the Quick Start Guide portion of this guide. In addition, the following resources are available to you for assistance: 1.
Troubleshooting continued 2. You can also refer to the Comcast Connection Manager User Manual, which is available in the Comcast Connection Manager program folder on your computer. 3. Explore the Frequently Asked Questions on our Customer Central webpage at: http://customer.comcast.com/highspeed2go. 4. Explore the following partial listing of errors and possible solutions. You can also view a full listing of Troubleshooting scenarios online at: http://customer.comcast.com/highspeed2go.
Troubleshooting continued Mobile Broadband device reconnected but still nothing happens If you still do not receive a “Hardware has been detected” message, or no LED light is on, try attaching your device to a USB extension cable and/or inserting the device into a different USB port on your laptop.
Troubleshooting continued Comcast Connection Manager did not launch after successful installation Verify that you did not uncheck the “Launch Comcast Connection Manager” checkbox during installation. Attempt to launch the Comcast Connection Manager manually by double-clicking the Comcast Connection Manager icon on your desktop. If the Comcast Connection Manager still does not launch via the manual method, record any error messages displayed and contact Customer Care at 1.866.206.2182.
Troubleshooting continued device, and attempt to reconnect to the network. If you continue to encounter this error, record any error messages displayed and contact Customer Care at 1.866.206.2182. Mobile Broadband network(s) not active in Comcast Connection Manager Verify that your Comcast 3G Mobile Broadband device has been installed.
Troubleshooting continued page, click on the Update Profile button in the Device Configuration area. After the Profile Update process has completed, unplug and reconnect your Mobile Broadband device, and attempt to reconnect to the network. If you continue to encounter this error, record any error messages displayed and contact Customer Care at 1.866.206.2182. I am unable to establish a 3G connection It is possible that you are not in an adequate coverage area for the 3G network.
Important Safety Information Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors), or be totally lost.
Important Safety Information continued • Do not operate the Comcast 3G Mobile Broadband device in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the Comcast 3G Mobile Broadband device must be removed from your computer. It can transmit signals when operating that could interfere with various onboard systems. • The driver or operator of any vehicle should not operate the Comcast 3G Mobile Broadband device while in control of a vehicle.
Important Safety Information continued • Only use original accessories or accessories that are authorized by Novatel Wireless or Comcast. Using unauthorized accessories may affect your device’s performance, damage your device and violate governmental regulations. • There are no user-serviceable parts inside the device. Unauthorized dismantling or repairing of the device will void the warranty.
Regulatory Notice Federal Communications Commission Notice (FCC – United States) Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Regulatory Notice continued • Reorient or relocate the receiving antenna • Increase the separation between the equipment and the receiver • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or an experienced radio/ television technician for help. This device complies with Part 15 of the Federal Communications Commission (FCC) Rules. Operation is subject to the following two conditions: 1.
Regulatory Notice continued Mobile Broadband device is approved for use in normal size notebook computers only (typically with 12” or larger display screens). To comply with FCC RF exposure requirements, the Comcast 3G Mobile Broadband device should not be used in configurations that cannot maintain at least 11 mm (approximately 0.
Regulatory Notice continued of measurement known as the Specific Absorption Rate, or SAR. Tests for SAR are conducted using standard operating positions reviewed by the FCC with the device under test transmitting at its highest certified power level in all frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the 3G Mobile Broadband device while operating can be well below the maximum value.
Regulatory Approvals FCC Approval This device is compliant with parts 15, 22 and 24 of the FCC Rules (FCC ID: PKRNVWMC760). SAR Value Ratings 1.535 W/Kg (835 MHz – FCC Rules Part 22) 1.
Specifications Mechanical Specifications Dimensions 2.2 x 0.98 x 0.47 in (57 x 25 x 12 mm) Weight 0.67 oz (19 g) Form Factor USB Series “A” type plug Antenna Type Internal Environmental Specifications Operating temperature 32° to 131°F (0°C to +55°C) Storage temperature -4° to 149°F (-20°C to +65°C) Humidity 5% - 90%, within operating temperature Radio Frequency and Electrical Specifications Interface type High Speed USB 2.
Notifications Trademarks Comcast, the Comcast logo, and High-Speed 2go are trademarks of Comcast. Novatel Wireless and the Novatel Wireless logo are trademarks of Novatel Wireless, Inc. Other marks are the property of their respective owners. Copyrights © 2010 Comcast. Comcast and the Comcast logo are trademarks of Comcast. Other marks are the property of their respective owners.
Customer Limited Warranty Should the Product, during normal consumer usage conditions, be defective in material or workmanship that results in Product failure within the first twelve (12) month period from the date of purchase, such defects will be repaired or replaced with new or refurbished parts or Products, at Comcast’s sole discretion, without charge for parts and labor directly related to the defect(s). This warranty extends to consumers who purchase the product and is not transferable or assignable.
Customer Limited Warranty continued (f) Products damaged from external causes such as fire, flooding, dirt, sand, weather conditions, battery leakage, blown fuse, theft or improper usage of any electrical source. Comcast disclaims liability for removal or reinstallation of the product, for geographic coverage, for inadequate signal reception by the antenna or for communications range or operation of the cellular system as a whole.
Customer Limited Warranty continued The extent of Comcast’s liability under this warranty is limited to the repair or replacement provided above and, in no event, shall Comcast’s liability exceed the purchase price paid by purchaser for the Product. Any implied warranties, including any implied warranty of merchant ability or fitness for a particular purpose, shall be limited to the duration of this written warranty.
