User manual
20
Troubleshooting
continued
WiFi LED On But No Internet
IftheLEDlightnexttotheWiFiRadiosymbolison,
but you cannot connect to the Internet, verify that your
Comcast Mobile Broadband device has been properly
installed and activated.
Refer to the user documentation provided with your
Comcast Mobile Broadband device, or contact us at
1-866-206-2182.
Mobile Broadband device with active High-Speed 2go
service plugged into Mobile Hotspot, but no Internet
If your Comcast Mobile Broadband device has been
properly installed and it still does not connect to the
Internet,GENTLYpresstheMobileBroadbanddeviceto
verifythatitisfullypluggedintotheUSBportonyour
Mobile Hotspot.
If your Mobile Broadband device is not fully plugged in
to the Mobile Hotspot, disconnect and then reconnect
the device.
Mobile Broadband Device Plugged In But No Internet
If your Mobile Broadband device is fully plugged into the
USB port on your Mobile Hotspot, but the LED light next
to the Device Connection symbol on the Mobile Hotspot
is red, orange, or off, or you have no LED light visible
on the Mobile Broadband device itself, contact us at
1-866-206-2182.