User manual
19
Troubleshooting
The following is a partial listing of potential issues and
possible solutions. You can also view a full listing of
Troubleshooting scenarios online at:
customer.comcast.com/highspeed2go
Trouble Connecting
If you are unable to establish Internet or WiFi connectivity,
rstverifythatLEDlightsarevisibleonbothyourComcast
Mobile Broadband device and your Mobile Hotspot.
Refer to the LED Operation table on the following page
for the Mobile Hotspot. Refer to the user documentation
provided with your Comcast Mobile Broadband device
for Mobile Broadband device LED indications.
No LED Light Visible
IfyoudonotseeanLEDlightonyourMobileHotspot,
verify that the Mobile Hotspot is plugged in, or has a
fully charged battery, and that the power switch is in
the ON position.
If these conditions are met, and you DO NOT see a green
LED light next to the Power symbol on the Mobile
Hotspot, contact us at 1-866-206-2182.