User guide

19
Using Your Calling Features
Calling Features
Foryourconvenience,youget12popularcallingfeaturesincludedwithyourXFINITYVoiceservice.Someofthe
followingcallingfeatureswillrequirethatyoucreateaspeciclist(e.g.,prioritylist,blocklist,etc.).Theselists
aredistinctfromoneanotherandwillremainstoredsothateachtimeyouactivateaparticularfeature,itwill
refertothelistorlistsyoucreated.
Universal Caller ID
®
Seewho’scallingonyourphone,TV,orPC(where available).*
XFINITY TV Customers — With Universal Caller ID
WithUniversalCallerID,thecaller’sinformationshowsuprightonyourphoneandTVscreen.CallerIDonyour
TVstartstoappearwithinsixhoursofyourserviceinstallation—there’snothingyouneedtodotogetit.Visit
comcast.net/calleridtolearnmore.
XFINITY Internet Customers — With Universal Caller ID
WithUniversalCallerID,thecaller’sinformationshowsuprightonyourphoneandPCscreen.ToenjoyCallerID
onyourPC,you’llrsthavetodownloadit.Visitcomcast.net/calleridtodownloadUniversalCallerIDtoday!
Caller ID
CallerIDallowsyoutoseethenumberand,ifavailable,thenameoftheincomingcaller.Youcanthendecide
whetherornottoanswerthecall.Ifyouchoosenottoanswerthecall,thecallwillbeforwardeddirectlyto
yourvoicemail.SpecialequipmentisrequiredtotakeadvantageofCallerID.Comcastdoesnotprovidethis
equipment.SometypesofcallscannotbedisplayedwithCallerID.
Caller ID with Call Waiting
GetCallerIDinformationwhenyou’realreadyonthephone.WhenyouheartheCallWaitingtone,CallerIDwith
CallWaitingallowsyoutoseethenumberand,whereavailable,thenameofyourincomingcaller.Ifyoudecide
youwanttoanswerthesecondcall,simplypressandreleasetheswitchhookorashbutton.Ifyouchoosenot
toanswerthecall,thecallwillbeforwardeddirectlytoyourvoicemail.Specialequipmentisrequiredtotake
advantageofCallerIDwithCallWaiting.Comcastdoesnotprovidethisequipment.Sometypesofcallscannot
bedisplayedwithCallerIDwithCallWaiting.
Call Forwarding
CallForwardingallowsyoutoforwardallofyourincomingcallstoanotherlocalordomesticlong-distance
numberwhenyou’reawayfromhome.Whilethisfeatureisactive,youwillheara“splashring”onyourphone.
Youwillnotbeabletoansweranycallstoyourhomewhilethefeatureisactive.Ourvoice-servicesnetworkis
comprisedofmultipleplatforms.Asaresult,somefeaturesworkdifferentlydependingontheplatformbeing
usedtoprovideyourXFINITYVoiceservice.BelowaretwopossiblewaysofactivatinganddeactivatingtheCall
Forwardingfeature.
Access Call Forwarding Option 1
1.Liftthereceiverandlistenforthedialtone.
2.Press
andwaittohearthedialtoneagain.
3.Dialthenumberwhereyou’dliketohaveyourcallsforwarded.Remembertodial
and/ortheareacode
beforethenumberifit’snecessarytoplacethecall.
4.Acourtesycallwillbeplacedtothenumber.
5.Ifthepartyanswers,thefeatureisactivated.Ifthenumberisbusyornooneanswers,repeatsteps1-3
withintwominutes,andyouwillhearaconrmationtonethatthefeaturehasbeenactivated.
6.Ifyouwanttochangethe“forwardto”number,cancelthefeature,thenrepeatsteps1-5.
* Universal Caller ID
®
requires subscription to XFINITY
®
Voice. To receive Universal Caller ID on your TV and/or PC, subscription to the
applicable XFINITY
®
TV and/or XFINITY
®
Internet service is required. Equipment including converter and eMTA required. May not be
compatible with certain converter boxes. Universal Caller ID is currently only available in certain markets. Please call Comcast for information
about availability, restrictions and complete details.