User guide

17
Using Your XFINITY Voice Service
Directory Assistance
Dial foraccesstolocal,long-distanceandinternationalphonenumbers.Ifyou’dliketohave
yourcallcompleted,presstheindicatedkeyandyourlocalorlong-distancecallwillbeconnected.Directory
Assistancecallsarechargedonaper-usebasis.Additionalchargesforcallcompletionwillapply.Forprices,go
tocomcast.com/cdv/termsofserviceorcallComcastcustomerservice.
Enhanced Directory Assistance
Nowwhenyoudial youcanalsogetinformation,likewhat’splayingatyourlocalmovietheater,
showtimesandratings.Youcanalsogetfullyinteractive,turn-by-turndirectionsfromaliveoperator.Orgetthe
nameofthenearestcrossstreetforanylistingyourequest.DirectoryAssistancecallsarechargedonaper-use
basis.Forprices,gotocomcast.com/cdv/termsofserviceorcallComcastcustomerservice.
Directory Listings*
ComcastishelpingtheenvironmentbycreatinganewonlinedirectorytoolcalledEcolisting
™
,whichyou
canaccessatecolisting.com.Unlessyouaskforanon-publishednumber,yourlistinginformationwillbe
madeavailableatecolisting.comandthroughtheComcastdirectoryassistanceoperator.Yourinformation
mayalsoappearinotheronlinedirectoriesanddirectoryassistance(411)databases,aswellasprinted
directories.Comcast’snewpoliciesareconsistentwiththeenvironmentallyfriendlytrendthathasmotivated
phonecompaniestomodifytheirpoliciesregardingthedistributionofpaperdirectories.Inmanycities,phone
companieswillonlydistributeresidentialwhitepagedirectoriesuponspeciccustomerrequest.Together,
withmoreonlinelistings,we’llsavemoretrees—andinturn,theenvironment.Formoreinformation,visit
ecolisting.com/faq.
Specialized Directory Listings
Comcastoffersnon-publisheddirectoryserviceforanadditionalmonthlycharge.Forpricinginformation,goto
comcast.com/cdv/termsofservice.
• Non-publisheddirectoryserviceensuresthatComcastwillnotmakeyourphonenumberavailableinthe
phonebook,anonlinedirectoryorthroughDirectoryAssistance.
Alarm Systems
XFINITYVoiceshouldworkwithmostmodernhomealarmsystemsthatusetonedialingandstandarddata
protocols.ComcastdoesnotguaranteethattheXFINITYVoiceservice(including,withoutlimitation,thefeed
betweenthealarmpanelandtheComcast-suppliedeMTA)willbeuninterruptedorcompatiblewitheachand
everymakeormodelofhomealarmsystem.
Operator Assistance
Toplacethefollowingcalls,dial or .Whenyoureachtheautomatedsystem,dial againto
reachaliveoperator.
• Collectcalls—Requestpaymentfromthecalledparty.
• Person-to-personcalls—Connecttoaspecicperson.
• Billtothirdpartycalls—Requestpaymentfromathirdparty.
Servicesmaynotbeavailableinallareas.Additionalchargeswilldependontheservicerequested.Operator
Assistedcallsarechargedonaper-usebasis.Forprices,pleasegotocomcast.com/cdv/termsofservice.
Acce ss Your Online Account
Yourmonthlybillingstatementwillincludeasummaryofchargesforthemonth.Inordertoviewcalldetails,you
willneedtoaccessyourbillonlinethroughcomcast.com.Registrationisfast,easyandfree.
1.Gotocomcast.com/viewbill.
2.Followpromptstoviewbillingstatements,makepayments,orderservicesandmore.
*Ecolisting
™
may not be available in all areas.