User guide

12
How can I set my home page to xfinity.com?
WhenyourInternetExplorerbrowserisopen,selecttheToolsdrop-downmenuandselectInternetOptions.In
thehomepageaddressbox,typehttp://www.xnity.comandthenclickOKtoaccept.
How many email addr esses co me with my xfinity.com subscription?
Youareabletocreateuptosevenemailaddressesassociatedwithyouraccount.Toaddanemailaddress,sign
inatxnity.comunderyourPrimaryAccount.SelecttheMyAccountlinkonthexnity.comhomepage.Inthe
EmailSettingstable,selectCreateAdditionalEmailAccounts.
What should I do if I misplaced my Comcast username or password?
IfyoudonotrememberorhavelostyourComcastusernameandpassword,pleasecontact1-800-XFINITY.
Ifyouforgotyourpassword,goto
https://login.comcast.net/forgotpwdandsimplyenteryourComcastIDor
emailaddressanditwillstartthepasswordresetprocess.
Where can I find o nline help with my XFINITY Internet s ervice?
ForquestionswithyourXFINITYInternetservice,pleasevisittheLearningCenterunderTopQuestionson
xnity.com.Tochatwithacustomerservicerepresentativeforassistance,call1-800-XFINITY.
What is the difference between comcast.com and xfinity.com?
Customerscanvisitcomcast.comtopurchaseorlearnmoreaboutXFINITYproductsandservices.Youcan
alsomanageyouraccountonline.Inaddition,comcast.comprovidesgeneralcompanyinformation,including
investorinformation,diversity,communityinvolvement,careerinformationandcustomersupport.
Customerscanvisitxnity.comtochecktheiremailandvoicemailorndoutwhat’sonTV.Inadditiontonding
thelatestnewsandvideos,customerswillndaccesstomovies,gamesandonlinephotosharing.
What is a One-Click Fix?
One-ClickFixesaredesignedtoperformmanycommontaskswithjustoneclick.Tasksthatinvolveaseries
ofsteps,suchasclearingyourhistoryorclearingtemporaryInternetles,cannowbeperformedquicklyand
easily.ThersttimeyourunaOne-ClickFix,youmaybepromptedtodownloadandinstallWebcontrols.This
programisaverysmalldownloadandwillonlyneedtobeinstalledonce.
How do I increase t he speed of my connection?
ContactComcastat1-800-XFINITYorgoonlinetoxnity.com tondoutwhichhigh-speedInternetoptionis
bestforyou.
What should I do if I am having trouble connec ting to the Internet?
First,checkyourpowerandconnectionstomakesureanypowerstripsconnectedtoyourequipmentareon
andthatyouhavenotlostpowertoyourcomputer.Testtobesureyourcoaxcableistightlyconnectedboth
toyourcablewalloutletandcomputer.Also,checktomakesureyourEthernetcableissecuredtobothyour
computerandyourcablemodem.
Second,“powercycle”yourcablemodem.Thisisasimpleresetofyourmodemthatoftenwillrestore
connectivity.Toperformapowercycle,unplugyourcablemodemfromtheelectricaloutlet.Youcanunplugit
fromthewallorthebackofthemodem,butbesuretoleaveitunpluggedfor2minutes;after2minutes,plug
thepowercordbackintothemodem.Waitforthemodemtoregainconnection(thismaytakeupto5minutes).
Ensurethatthecablelightsonthemodemaresteadyandthentesttheconnectionbytryingseveralsitesonthe
Web.IfyouhaveaneMTA(ifyouhaveXFINITY
®
Voiceservice,youwillhavethisuniquecablemodem),youcan
performthesamefunctionbyusingtheResetbuttonlocatedonthebackoftheunit.Usingapen,paperclipor
otherpointedobject,presstheResetbuttonuntilyouseethelightsgooffonthefrontoftheunit.Releasethe
Resetbuttonandwaitfortheunittocycle.Followthesamestepsabovetocheckconnectivity.
Third,checkfornetworkissues.Ifyouhavearouterornetworkdeviceconnectedtoyourmodem,try
connectingtheEthernetcabledirectlytoyourcomputerinsteadoftothenetworkequipment.Ifthisrestores
yourconnection,theissueislikelywithyourrouterorconguration.
Finally,restartyourcomputer.Ifthisdoesnotrestoreyourservice,callusat1-800-XFINITYandatechnician
willassistyou.
Frequently Asked Que stions