User guide

11
Troubleshooting Your Hardware and Softwar e
Need Help With Your Computers or Home Network?
WeoffermultipleinstallationandsupportoptionstohelpyoubetterenjoyyournewXFINITYInternetservice.
With4installationoptions—Self-InstallKit,On-siteInternetInstallation,On-siteWirelessNetworkSet-upand
RemoteWirelessNetworkSet-up—and2supportoptionstochoosefrom,we’vegotyoucovered.
Support Options
• Core Support—WithyourXFINITYInternet,you’llreceivesupporttomakesureyourXFINITY-provided
equipmentisrunningproperlyanddeliveringafast,reliableconnection.YourCoreSupportisincludedwith
yourXFINITYInternetserviceatnoextracharge.
• XFINITY Signature Support—Forexpandedtechsupport,weofferXFINITYSignatureSupport—the
fast,easywaytokeepyourcomputers,homenetworkandotherdevicesrunningsmoothlyday-after-day.
With24/7live,remotesupportandplansstartingaslowas$4.95/mo,SignatureSupportisyouraffordable
sourceforexperttechsupportandequipmentprotection.
Visitxfinity.com/signaturesupporttolearnmore.
How Can We Help?
Core Support
XFINITY Signature Support
+ Core Support
XFINITY Internet
EnsureXFINITYequipmentisworkingproperlyandreplaceifnecessary
EnsureInternetconnectivityononewireddevice
Validatespeedsettings
ValidateWebbrowsersettings
ProvideinstructionstosetupemailandConstantGuard
™
SecuritySuite
Wireless Network
Providedefaultnetworknameandpassword*
Presentinstructionsonaccessingwirelessdevice’scongurationpageand
resettingroutertodefaultsettings*
Provideongoingrouter/homenetworksupport
Establishsecurity,encryptionandrewallsettings
Establishprintandlesharing
HelpaddWiFidevicestoyournetwork
Computer Performance
Provideroutine,tech-assistedPCtune-upsandsecurityreviews
Provideoperatingsystemandsoftware&hardwaretroubleshooting
Providetechnician-assistedvirus,malwareorspywareremoval
Equipment Protection
Warrantyprotectionforcomputers,laptops&tabletPCs
Warrantyprotectionforat-panelTVs
Protectionfrommanufacturerdefects,wear&tearandpowersurges
TolearnmoreaboutXFINITYSignatureSupport,visitxfinity.com/signaturesupport
*MusthaveXFINITY-providedwirelessdevicetoreceiveCoreSupportrelatedtowirelessnetwork.