XFINITY® INTERNET AND VOICE User Guide
Contents 3 Welcome to XFINITY® Internet 19-23 Using Your Calling Features 4 Internet Quick Start Guide • Universal Caller ID® 5-8 Safe and Secure • Caller ID • Constant Guard™ from XFINITY • Call Forwarding • Constant Guard Protection Suite • Call Waiting • Norton™ Security Suite • Call Return • Secure Backup & Share • 3-Way Calling 9 Connect and Communicate • Repeat Dialing 10 Manage Your Entertainment • Speed Dial • Watch TV Online • Call Screening • Mobile Apps • Caller ID Bloc
Welcome to XFINITY ® Internet Welcome! You’ve made a great choice — with XFINITY® Internet, not only do you get the fastest Internet in the nation according to PC Magazine, but also valuable extras that are included in your subscription. You can now begin to enjoy thousands of the best movies and TV shows online, plus you can check your email and voicemail anywhere with XFINITY Connect. Go to xfinity.com to get started.
Internet Quick Start Guide Username and Password You received your username and password during the Internet installation process. Keep this information handy — you will need it to access some features and benefits that are included with your XFINITY service. Primary Username Additional Username Additional Username Additional Username Additional Username Additional Username Additional Username @ comcast.net Password @ comcast.net Password @ comcast.net Password @ comcast.net Password @ comcast.
Safe and Secure Constant Guard™ from XFINITY Only XFINITY® Internet includes Constant Guard, the most comprehensive suite of online protection offered by any major Internet Service Provider. It’s a $360 value included at no extra cost.
Safe and Secure Constant Guard™ Protection Suite Download the Constant Guard™ Protection Suite to safeguard your personal information, like usernames, passwords and credit cards, to encrypt and conceal what you type online. With the Protection Suite, you can worry less about cyber criminals stealing your private information without your knowledge. Even better — it serves as one easy and informative control center on your PC, so you can manage your online security from one single place.
Safe and Secure Norton™ Security Suite Superior Protection, Fast Performance • Helps protect your computer, without slowing you down. • Defend against viruses — Virus protection with security options that block and remove viruses before they reach your PC. • Helps secure and monitor your home network. • Finds and fixes problems that slow your computer. • Speeds up the computer’s startup time. To find out more, go to xfinity.com and search: NORTON Also available for Mac users.
Safe and Secure Secure Backup & Share We help provide peace of mind with the easier way to store and share all of your valuable files, like photos, music, video, emails and important documents. As a valued XFINITY Internet customer, you automatically get access to 2 gigabytes (GB) of online storage included at no additional cost with your Internet subscription — so you don’t risk losing files, photos or documents if disaster strikes your computer.
Connect and Communicate Visit XFINITY Connect to access your email, voicemail, personal or family calendar and a Universal Address Book. Calendar Use the enhanced calendar to keep track of important dates and events, get reminders for appointments and share your schedule with family and friends.
Manage Your Entertainment Your Guide To Entertainment Xfinity.com is the online destination to get the most from your XFINITY subscription. Watch TV Online The world’s greatest collection of On Demand shows and movies is only a click away. XFINITY® TV offers thousands of TV shows and movies you want, with the convenience of watching online anytime, anywhere. • TV & Movies — Enjoy over 60,000 shows and movies available online.
Troubleshooting Your Hardware and Software Need Help With Your Computers or Home Network? We offer multiple installation and support options to help you better enjoy your new XFINITY Internet service. With 4 installation options — Self-Install Kit, On-site Internet Installation, On-site Wireless Network Set-up and Remote Wireless Network Set-up — and 2 support options to choose from, we’ve got you covered.
Frequently Asked Questions How can I set my home page to xfinity.com? When your Internet Explorer browser is open, select the Tools drop-down menu and select Internet Options. In the home page address box, type http://www.xfinity.com and then click OK to accept. How many email addresses come with my xfinity.com subscription? You are able to create up to seven email addresses associated with your account. To add an email address, sign in at xfinity.com under your Primary Account.
Welcome to XFINITY ® Voice Welcome! Go ahead, pick up your phone and talk all you want. XFINITY Voice’s reliable home phone service includes all the great features you want at no extra cost like Caller ID to the TV, call waiting, online voicemail, and much more. Plus, you’ll enjoy the best call clarity, and peace of mind that you have a home phone you can rely on — even in an emergency.
Voice Quick Start Guide Set Up Voicemail • Dial from your home phone. • Follow the tutorial. Access Voicemail • Dial from home. — or — • While away from home, dial your home phone number. • Press when your greeting begins. — or — • Visit xfinity.com. • Click Voice at the top of the page. • If you also have XFINITY® Internet, sign in using your primary username and password. • If you do NOT have XFINITY Internet, sign in using your 10-digit home phone number and voicemail password. • Visit xfinity.
XFINITY Connect Access Your Communications In One Place Voicemail, email, an enhanced calendar and a Universal Address Book are grouped in one easy-to-use online message center. To learn more, go to xfinityconnect.com. Voicemail Check voicemail online from any computer with Internet access. See a list of your messages and listen to them in any order. Just click to choose the one you want to hear first. You can even forward and reply to voicemails through email.
Using Your XFINITY Voice Service Making Calls To make local and long-distance calls, just dial as you normally would. Here are some tips for making calls: • Throughout this guide you will notice that many of the calling features require you to press the or keys. You can find these keys on either side of the on your telephone’s keypad. • If you’re a Local with More® customer, visit comcast.com/callingarea to view the cities and phone numbers within your Local Calling Area.
Using Your XFINITY Voice Service Directory Assistance Dial for access to local, long-distance and international phone numbers. If you’d like to have your call completed, press the indicated key and your local or long-distance call will be connected. Directory Assistance calls are charged on a per-use basis. Additional charges for call completion will apply. For prices, go to comcast.com/cdv/termsofservice or call Comcast customer service.
Using Your XFINITY Voice Service Carefree Minutes® Carefree Minutes lets you stay connected with family and friends abroad with low rates to countries throughout the world. Carefree Minutes calling plans include: low minute-by-minute rates, 100 anytime minutes within the region you call most or sign up for our worldwide plan for 300 anytime minutes to call 100 countries. Carefree Minutes is available exclusively to XFINITY Voice customers and only works when calling another landline phone.
Using Your Calling Features Calling Features For your convenience, you get 12 popular calling features included with your XFINITY Voice service. Some of the following calling features will require that you create a specific list (e.g., priority list, block list, etc.). These lists are distinct from one another and will remain stored so that each time you activate a particular feature, it will refer to the list or lists you created.
Using Your Calling Features Access Call Forwarding Option 2 1. Lift the receiver and listen for the dial tone. 2. Press and immediately dial the number where you’d like to have your calls forwarded. Remember to dial and/or the area code before the number if it’s necessary to place the call. 3. Listen for the confirmation that the feature has been activated. 4. If you want to change the “forward to” number, just repeat steps 1-3. To Cancel Call Forwarding 1. Lift the receiver and listen for the dial tone. 2.
Using Your Calling Features Call Return When you’ve just missed a call, Call Return tells you the number of your last incoming call and lets you automatically call the person back. Call Return will not work with long-distance, international or blocked numbers. To Use Call Return 1. Lift the receiver, listen for the dial tone and press . 2. You will hear the number of your last incoming call. 3. If you wish to call the party back, press . 4. If the line is available, your call will be connected. 5.
Using Your Calling Features Speed Dial Speed Dial allows you to call family, friends and colleagues by pressing just a few buttons. Our voice services network is comprised of multiple platforms. As a result, some features work differently depending on the platform being utilized to provide your XFINITY Voice service. Below are two possible ways of activating and deactivating the Speed Dial feature. To Set Up Speed Dial 1. Lift the receiver and listen for the dial tone. 2. For Speed Dial 8, press .
Using Your Calling Features To Cancel Call Screening 1. Lift the receiver and listen for the dial tone. 2. Press . 3. A menu of options will guide you in managing this feature. The prompts will enable you to activate and deactivate the feature. Call Trace Call Trace allows you to protect against offensive phone calls. It ensures that the number of your last incoming caller is traced so that appropriate action may be taken against the harassing party.
Using Your Voicemail Voicemail With XFINITY, you get a whole new way to manage your voicemail. When you’re away from home or if you just don’t get to the phone in time, callers are able to leave you a message. The caller can even leave a message while you’re on the phone. If you elect not to pick up an incoming call using Call Waiting, the call will be directed to voicemail. The next time you pick up your phone, you will hear a stutter dial tone indicating that you have a message waiting.
Using Your Voicemail Managing Voicemail Once you’ve accessed your voicemail, you will be in the Main Menu. The Main Menu will provide you with a set of options to help you easily manage your voicemail messages. Once you’ve made a selection from the Main Menu, listen carefully to the recorded instructions for further options. From the Main Menu Press to review your new messages. After you’ve listened to your new messages, you have the following options: • Press to replay the message.
The Comcast Customer Guarantee The Comcast Customer Guarantee Since 1963, Comcast has been dreaming big. We bring exciting products and unparalleled choice to customers across America with our video, high-speed Internet, phone and online services. We push the boundaries of innovation and creativity because we want to exceed our customer’s expectations. We are committed to providing Comcast customers with a consistently superior customer experience.
How to Read Your Bill Your Comcast Bill and Paperless Options with Receiving Your Bill Each month, you will receive a bill for your XFINITY service(s). All customers are billed for services received and payments are due on the date indicated on your bill. You can also choose to go paperless with Comcast’s Ecobill® process by simply going to comcast.com/ecobill and signing up. Understanding Your Bill View the diagram below to view the key features of your Comcast bill.
Internet and Voice Connection Connect & Power Up 1. Connect the coax cable from your cable wall outlet to the Cable In/RF In connection on the back of your modem. You only need one coax cable for this setup, so select the one which best suits your needs. 2. Plug one end of the Ethernet cable into the Ethernet connection on your computer and plug the other end into the Ethernet connection on the back of your modem.
Internet and Voice Connection Alternate Connection Using a Splitter 1. Unplug all of your devices from the electrical outlet. 2. Locate the coax cable coming from your cable wall outlet and disconnect it from the back of your existing device. 3. Connect the coax cable from your cable wall outlet to the single-connector side of the two-way splitter. 4. Connect one end of the 3-ft.
Internet and Voice Activation Activate Do you have other kits to set up? If so, do that now and then begin activation. 1. Have your Activation Information on hand. You can find this in your red XFINITY folder. 2. Go online and you will automatically be connected to the XFINITY Activation Web page. 3. Follow the instructions on the displayed screens. Or, if you would like to activate your new XFINITY Internet and Voice services using your phone, please call 1-800-931-0790.
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