TM OfficeServ 7100 General Description Supports Software Version 4.60 or Higher Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or use of information presented in this manual.
Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Copyright 2007-2012 Samsung Telecommunications America All rights reserved.
TABLE OF CONTENTS PART DESCRIPTION 1 SYSTEM OVERVIEW 1.1 1.2 PAGE GENERAL DESCRIPTION ..........................................................................................................................1.1 SIZE AND CONFIGURATION ..................................................................................................................1.3 1.2.1 CABINET LAYOUT ..........................................................................................................................1.3 1.2.
3.5.2 RING ....................................................................................................................................................3.3 3.5.3 SYSTEM TONES ..............................................................................................................................3.3 3.6 KEYSET LED INDICATIONS ......................................................................................................................3.3 OFFICESERV 7100 FEATURE CAPACITIES ..............
Convergence: One Solution (Voice, Data, Wireless) Applications PSTN OS Communicator OS Operator OS EasySet OS Dataview OS Open TSP OS Messenger OfficeServ Device Manager Embedded or Standalone Application Local or Remote Programming LAN/WAN/MODEM Connectivity Database Upload/Download Offline Database Viewing Search Engine (By MMC/Title) Software Upgrades to SD LAN DSL WAN OfficeServ 7100 Access Point Data Services 4 Port PoE Switch (4SWM) Softphone IP Phones TDM and Analog sets Voice Services Wirel
The OfficeServ 7100 can be rack-mounted in a standard 19” data rack, wall-mounted, or set on a desktop. Its compact cabinet design, RJ-45 connectors, and CAT 5 cabling allows it to easily integrate into any data center environment along with existing data equipment. Expanding the OfficeServ 7100 system is both economical and easy.
1.2 SIZE AND CONFIGURATION The OfficeServ 7100 is a modular and flexible platform. The cabinet has one (1) dedicated processor slot for the MP10a (Main Processor) and two (2) universal slots. Each of the card slots provide 64 communication channels to support high density modules. FIGURE 1-2 1.2.1 CABINET LAYOUT Figure 1.3 indicates the physical card slots in the OfficeServ 7100. These physical card slots support the various combinations of 4 port modules detailed in Part 2. HARDWARE DESCRIPTIONS.
Virtual Cabinet Slots Virtual devices are stations and trunks that exist in the software database but do not require a physical connection to cards in the cabinet. The available virtual device types are listed below: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Single line telephone – SLT Digital telephone – DGP IP telephones – WIRED ITP Wireless IP handsets – WLAN ITP Samsung proprietary network trunk – SPNET TRK SIP Trunks – SIP TRK H.
1.2.2 SYSTEM CAPACITIES When configuring a system to meet your requirements, select the appropriate number of interface cards listed in Part 2 of this book to support the various types of switches, trunks, stations, voice mail and miscellaneous functions. Combine both the physical ports of the main cabinet with the virtual ports in virtual cabinets 2 through 5 to build a system as required. Your authorized Samsung Installation and Service Company has special knowledge and training to do this.
Figure 1-6 indicates the physical and virtual hardware ports used to support each system device type. ITEM MAXIMUM # AVAILABLE HARDWARE Max # of Analog Trunk Ports 20 4TRM and/or 8TRK Max # of Digital Trunk Ports PRI ONLY. (T1 not supported) 23 TEPRIa = 23 (23B + D) Max # of SIP Trunk Ports 16 2 virtual slots x 8 ports = 16 Max # of H.
1.2.3 SAMPLE CONFIGURATION To better understand how the OfficeServ 7100 is configured, below is an example of a practical 4 x 12 configuration using a combination of digital and IP telephones. Cabinet 1 shows the type of card installed in each physical slot. Cabinets 2~7 show the default to the virtual assignments for each virtual slot. The IP telephones may be connected to existing (external) data equipment or OfficeServ 7100 data module (4SWM) in a separate stand alone cabinet.
based access to the telephone and voice mail systems. Another method is to use the stand alone proprietary version of Device Manager application running on any PC that meets the minimum requirements. Both methods allow programming from anywhere in the world provided there is a LAN/WAN or modem connection. Device Manager permits a technician to access the phone system, modify the customer database, or download (save) the entire customer database to a file.
PART 2. HARDWARE DESCRIPTIONS 2.1 SYSTEM CABINET The OfficeServ 7100 cabinet has three slots to mount boards, an AC to DC power supply, cooling fan, a battery backup connector, and power on/off switch. The cabinet is designed to be rack mounted in a 19 inch rack, wallmounted with a wall-mounted bracket, or placed on a table top.
Note: An additional 16 MGI channels can be added to the system if necessary by installing an MGI16 card or OAS card. COMMON RESOURCES The 7100 provides common resources (standard equipment) that are shared through the system to support various system functions.
2.3 INTERFACE CARDS UNI CARD These cards provide the interface connections for telephone lines and stations to the KSU. These cards fit into the universal card slots to configure the system as required. The UNI card can be installed in any of the two universal slots of the OfficeServ 7100 system. The UNI card is used to accommodate other optional daughter boards. Any combination of the 4DLM, 4SLM or 4TRM modules can be installed in any of the three slots on the UNI card for a total of 12 ports per UNI card.
4SWM (DATA MODULE) The OfficeServ 7100 supports one enterprise class data module. The 4SWM can be combined in the same cabinets with the telephone system cards to provide a converged voice and data solution. 4SWM, which is a data board of OfficeServ 7100, provides 10/100 BASE-T interface and performs the Layer2 Switch function as the data transmission/reception board to/from a LAN. When installed, the 4SWM module provides connection for four (4) PoE ports off the front panel of the MP10a card.
TEPRIa DIGITAL TRUNK BOARD The card can be programmed as a PRI and will provide 23 bearer channels and 1 data channel (23B+D). This card can be installed in any universal slot in any OfficeServ 7100 cabinet. This card is also used for networking to other systems (QSig/PRI networking)*. Add as many as required. T1 is not supported on this card in the OfficeServ 7100. The TEPRI/TEPRIa is not hot swappable. MGI-16 (MEDIA GATEWAY INTERFACE) The MGI-16 card supports 16 VoIP channels.
programmable rate of 100ms to 2000ms ON/OFF times. The 16SLI3 does not contain any over-voltage protection and is not qualified as OPX. This card provides 16 ports for connecting anlog stations. It can go into any universal slot of any cabinet. Add as many as needed. This card automatically detects DTMF or dial pulse signals from the SLT.
2.6 STATION EQUIPMENT 2.6.
DS 5064B AOM (See Figure 2–8) • • • 64 programmable keys with red lights A maximum of 2 can be assigned to any keyset to provide additional programmable keys The maximum number of DS 5064B AOMs per system is limited by the available DLI ports. Note: This AOM can be used with an IP keyset. The cosmetic design matches both the DS-5000 and ITP-5100 keysets. A DLI port is required for this AOM. FIGURE 2-8 2.
2.6.
iDCS 64B AOM (See Figure 2–12) • • • • • 64 programmable keys with red lights A maximum of 2 can be assigned to any keyset to provide additional programmable keys Requires a DLI port The maximum number of iDCS 64B AOMs per system is limited by the available DLI ports.
DOOR PHONE INTERFACE MODULE (DPIM) & DOOR PHONE (see Figures 2–14 and 2–15) • • • • • The DPIM adapts any DLI circuit for use with the door phone unit Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box Provides contact control to be used with customer-provided electric door lock Door phone is wall-mounted Door phone is weather resistant FIGURE 2-14 FIGURE 2-15 2.6.3 DCS SERIES KEYSETS Samsung’s earlier DCS model phones and AOMs (version 1.
2.6.
SMT-i5243 (see Figure 2–19) • • • • • • Top-of-the-line model with style and personalization Caller ID with photo (visual phone book) Downloadable ring tones and pictures Open-platform XML architecture allows software applications to integrate with handset and keys (weather, stock ticker, news) with required OfficeServ platform Supports Gigabit adapter for large data transfers XML browser FIGURE 2-19 SMT-i5264 (see Figure 2–20) • • • • • • • 64 programmable keys IP add-on module Powered by PoE or extern
SMT-i3105 SMT-i5210 SMT-i5230 SMT-i5243 Dimensions 7.8” (H) x 6.7” (W) x 4.3 (D) LCD 2.8” (128 x 64) LCD 3.2” (128 x 64) Backlit LCD Main: 3.2” (128 x 64) Backlit LCD DESI: 2.8” (128 x 64) Backlit LCD 4.3” (480 x 272) Color LCD Display 4W 5W 5W 5.2W (7.
2.6.5 OfficeServ™ Communicator Softphone Samsung OfficeServ™ Communicator Softphone is a software-based application that turns your computer into a full-featured Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows XP or higher operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually identical functionality as the IP desktop phones. OfficeServ™ Communicator Softphone is ideal for telecommuter and mobile users.
WIRELESS INTERNET PHONE (see Figure 2-23) Wireless handset (SMT-W5100E/SMT-W5120D) is a compact hand held unit that works within the Samsung OfficeServ Wireless system. The three ounce handset comes with a rich set of features. Its graphical display and menu-driven function make it very simple to use. The handset package comes with a charger, two batteries, a leather carrying case and a headset with hook switch. Feature Highlights • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • IEEE 802.
2.6.7 SIP DEVICES Standard SIP devices (phones ATA adapters, etc) made by other manufacturers (eg; Cisco, Linksys, Aastra) can register to the OfficeServ SIP server as SIP clients and function as internal stations.
PART 3. SPECIFICATIONS 3.1 ELECTRICAL SPECIFICATIONS POWER SUPPLY UNIT The Power Supply Unit (PSU) is installed in the cabinet of the OfficeServ 7100. The PSU supplies the power of -48 V DC received from the external battery backup power supply unit to each board. The rating is as follows. FIGURE 3-1 • INPUT RATING: 100-120 VAC; 2A; 50/60 Hz or DC -48 V, 3A The specifications of the power I/O are shown in the table below. 3.
3.3 ENVIRONMENTAL LIMITS OPERATING TEMPERATURE 32—113 °F / 0—45 °C STORAGE TEMPERATURE 14—122 °F / --10—50 °C HUMIDITY 10%—90% Non-Condensing MAXIMUM LOAD BTU 70% LOAD Wattage BTU/h BTU/min Wattage BTU/h BTU/min 120.8W 412.3 6.87 84.56W 288.6 4.81 3.4 CABLE REQUIREMENTS EQUIPMENT CABLE AWG MAX FEET MAX METERS DIGITAL KEYSET 1 PR. TWISTED 24 1300 400 ADD-ON MODULE 1 PR. TWISTED 24 1300 400 SINGLE LINE STATION 1 PR. TWISTED 24 3000 1 KM DOOR PHONE 2 PR.
3.5.2 RING The output voltage and frequency of the ring signals in the OfficeServ 7100 are as follows: • • Output voltage: 75 Vrms Square Wave (4SLM) Frequency: 20 or 25 Hz The OfficeServ 7100 provides the users with various tones to notify the users of the status of functional operations. The ON/OFF cycles of currently specified tones are shown in the table below. 3.5.
OfficeServ 7100 Feature Capacities Station Groups 20 Tenant Groups 1 Station Group Members (Sequential or Distributed) 32 Ring Plans 6 Trunk Groups 11 Programmed Messages UCD Groups 10 14B AOM per Station 1 Unconditional Group Members 32 64B AOM per Station 2 Trunk Group Members 60 Call Cost Digit Entries 500 32 x 5 Call Cost Rate Tables 8 Internal Page Members/Zone 15 (10+5) Toll Restriction Entries 500 PBX Access Code Entries 5 Toll Allowance Entries 500 Special Code Entr
PART 4.
Meet Me Page and Answer Private Lines System Maintenance Alarms Memory Protection Programmable Line Privacy System Directory Message Waiting Indications Programmable Timers Tenant Service Message Waiting Key Recalls Toll Restriction Microphone On/Off per Station Recall to Operator By Day or Night Mobile Extension (MOBEX) Redial Review By Line or Station Mobility Solution Remote Programming—PC Eight Dialing Classes Multiple Language Support Ring Modes Special Code Table Music on Hold—
4.1 SYSTEM FEATURE DESCRIPTIONS ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account code key without interrupting a conversation. Single line telephone users must temporarily interrupt the call by hook-flashing and dialing the feature access code. Manually entered account codes can be up to 12 digits long.
ADMINISTRATOR PROGRAM KEY This feature gives designated stations the ability to administer a number of System functions from their keyset using a assigned button. The Administrator Program (PROG) key is programmed in MMC 722. The station passcode must be changed from the default value to use this feature. See the System Administrator Guide for more information. ALL CALL VOICE PAGE Users can page internal zone zero and all external paging zones at the same time by dialing the All Page code.
AUTO ANSWER ON CO Allows new CO calls directed to a certain keyset to auto answer and be in the call announce mode. This means that private lines and DID calls can be “auto answered” in the same manner as intercom calls. Transferred calls and calls to a station group of which that keyset is a member will continue to ring. AUTO ATTENDANT The Automated Attendant provides very powerful and extremely flexible Auto Attendant functionality.
• • • The current number of ports in use The current number of trunks in use The current number of stations in use CALL CENTER ACD/UCD Call Centers are required when the user expects to have more ringing calls than people (agents) to answer them. This functionality prevents callers from receiving busy signals or lengthy ring delays before answering. Callers reaching a busy group with no available agents are held in queue for the next available agent.
Priority Call Queuing This feature places calls to a station queue ahead of other calls based on priority level (1-9). The system compares the DID number, Caller ID, or trunk ID to a preprogrammed table and assigns the call a corresponding priority that places it in the appropriate position in the queue. This functionality is ideal when specific customers require special treatment.
and more. This information can display as a personal PC Wallboard on an agent’s monitor. When used in conjunction with customer provided large screen display, such as an LCD or plasma monitor (TV), these same wallboard windows can provide this data to the entire call center from a greater distance with a level of clarity and flexibility that isn’t possible with traditional LED wallboards.
To Voice Mail Each station may be programmed to allow or deny the ability to forward intercom calls to voice mail. When denied, valuable message time in the voice mail system can be saved. Preset Destination If desired this feature provides for a permanent (preset) forward no answer destination for each extension. It can only be programmed by the system technician or system administrator. When any station does not have FWD/NO-ANSWER set, the call will ring this preset destination if one is programmed.
Established This feature enables a keyset user to pick-up an establish call in progress at a single line extension connected to a modem on a PC. An EP key with this extension number must be programmed on the keyset. Established call pickup is useful with PC dialing programs that outdial from a large list of telephone numbers. Let the computer dial for you, then press the EP key to speak with the called party.
Caller ID Review List This feature allows display keyset users to review Caller ID information for calls sent to their stations. This list can be from ten to fifty calls in a first in, first out basis. The list includes calls that you answered and calls that rang your station but that you did not answer (missed calls). When reviewing this list, you can press one button to dial the person back. The system must be using LCR to dial the stored number.
CALLER IDENTIFICATION The OfficeServ 7100 supports three methods of identifying an incoming caller depending on the circuit type as described below. Caller ID On an analog, loop start CO line, calling party information is called Caller ID and is available from the telephone company in two formats, Number only and Name and Number, sometimes called Deluxe. The OfficeServ 7100 is compatible with both formats.
COMPUTER TELEPHONY INTEGRATION (CTI) Computer Telephone Integration (CTI) allows integration between the OfficeServ 7100 and a personal computer (PC) on a local area network (LAN). Caller ID service is required for TAPI inbound call applications that use the CID information to display computer records in conjunction with the presentation of the call to the station on the OfficeServ 7100.
• • • Configure common station options such as call forwarding, dial and answer modes, and more. TAPI-based connection to any station in the system through the OfficeServ Link CTI gateway. - Access is granted by purchasing OfficeServ Communicator seats for OfficeServ Link License Interface to the OfficeServ Messenger application for chat and collaboration with other users. - Access is granted by purchasing PC User seats for your OfficeServ Messenger License. 2.
• • • • • • Manage buddy lists and groups. Set Messenger status (Away, Online, Lunch, etc). Configure your profile (nickname, email address, alternate contacts, etc). View buddy profiles. Click to call, video call, chat, email, or send a station or Messenger text message. - From a chat or video call window you can share files or initiate a white-boarding or screen-sharing session for visual collaboration. View your saved chat history.
DATABASE PRINTOUT A copy of the customer database can be obtained by using the Web Management program. This information can be directed to a printer or the PC screen and may be done either on-site or remotely. A complete database or specific data blocks may be obtained. DAYLIGHT SAVING TIME-AUTOMATIC The system has a table that can be programmed with the daylight savings change dates for up to 10 years.
in the case of station and speed dial names, can be used to originate calls. See the Dial by Name feature (Station Features). DISA SECURITY Telephone fraud and long distance theft are a serious concern. The OfficeServ 7100 provides a strong DISA security system. If an incorrect DISA passcode is entered repeatedly (as is the case with “hackers”), the DISA system can be automatically disabled temporarily. Both the number of incorrect passcode attempts and the time that DISA is disabled are programmable.
EXTERNAL MUSIC INTERFACES The OfficeServ 7100 MP10a provides one input for connecting to customer provided external music sources. This source can be used to provide background music, or any of the varied Music On Hold (MOH) uses. EXTERNAL PAGE INTERFACES The OfficeServ 7100 MP10a provides one external page output and two zone control relays. Common relays are shared between external page zones and common bell feature.
may dial the access code and the group desired. A station user is allowed to be in several groups, providing a key and the extender of that group are assigned for each group on the user’s phone. INCOMING CALL DISTRIBUTION Incoming calls can be assigned to ring a distributed station hunt group. This allows all members of the group to share the call load. INCOMING/OUTGOING SERVICE Outside lines are available for incoming or outgoing service.
• • • Modify digits table of 200 entries Flexible trunk group advance timer Option to use or not use trunk group advance warning tones LIVE SYSTEM PROGRAMMING The OfficeServ 7100 system can be programmed without interrupting normal system operation. Programming changes to the telephone system can be made from any display keyset or personal computer running Samsung’s proprietary Device Manager application. There are three levels of telephone system programming: Technician, Customer and Station User.
dialed by other stations. This allows users to have an extension on the phone system without needing a physical keyset. MOBEX can only be used with SIP or PRI trunks. The licensed Executive MOBEX feature also allows MOBEX users to transfer callers to another station, place the call on remote hold at another station, or send the caller directly to voicemail.
NETWORKING The OfficeServ 7100 system allows up to 5 systems using QSIG over PRI or 99 systems using SPNet over IP to be networked together with a high level of feature integration. The networked systems may be any combination of OfficeServ 100, OfficeServ 500, OfficeServ 7030, OfficeServ 7100, OfficeServ 7200-S, OfficeServ 7200, and OfficeServ 7400 systems (OS 100, OS 500, OS 7100 and OS 7200 running V2.48 or higher, OfficeServ 7030 running V4.40 or higher, OfficeServ 7200-S running V4.
• Centralized Operator/Attendant: A station in any Node may dial “O” and ring a designated Centralized Operator/Attendant. When programmed, hold/transfer/camp-on/park recalls can be directed to the Centralized Operator/Attendant in a network arrangement instead of the Local Operator within that Node. Ring plan assignments will allow recalls to a Centralized Operator/Attendant during the day and to the Local Operator after hours.
• Network Trunk Ring Destination: This feature allows lines/trunks from the telephone company connected to one Node to be programmed to ring at a destination (station or station group) in another Node. • Remote Hold Across the Network: Calls may be placed on hold at stations in another Node. Then page that Node and announce that there is a call on holding on extension 2xxx. Anybody in this Node may pick up the call by dialing 12 + 2xxx.
OVERFLOW Operator When calls ringing a operator group go unanswered, they can overflow to another destination after a programmed period of time. The operator group has its own timer. The overflow destination can be a station or station group. Station Group When calls ringing a station group go unanswered, they can overflow to another destination after a programmed period of time. Each station group has its own timer. The overflow destination can be a station or station group located in that system.
PROGRAMMABLE LINE PRIVACY Each outside line can be programmed to ignore the automatic line privacy. This allows up to four other parties to join your conversation by pressing the line button. This is similar to 1A2 key telephone operation. PROGRAMMABLE TIMERS There are over 50 programmable system timers to allow each installation to be customized to best fit the end user’s application.
Temporary Override At any time the system can be forced into a specific ring plan for a temporary period of time until the next scheduled ring plan automatically takes effect. RING OVER PAGE Any outside line can be programmed to ring over a customer-provided paging system. Outside lines, door phones and station groups may ring over page in the day or night mode. SECRETARY POOLING Each keyset may be defined as an executive (BOSS in programming) or a secretary (SECY in programming) in system programming.
SIP Station In the case of the UAS, the OfficeServ system can be configured as the server, permitting standard SIP terminals (Non-Samsung) from third party manufacturers (eg; Cisco, Linksys, Aastra) to register as internal stations and use the entire Samsung SIP supplementary feature set of the OfficeServ SIP server.
SYSTEM ALARMS A DISA alarm will warn the customer if the DISA security system has been triggered by too many incorrect password attempts. The alarm can ring any station or group of stations and show an appropriate display at the assigned stations. SYSTEM MAINTENANCE ALARMS The OfficeServ 7100 continuously performs internal system diagnostics. When either a major or minor fault is detected the system can ring stations with an ALARM KEY assigned.
TRANSFER System operation permits station users to transfer calls to other stations in the system. Transfers can be screened, unscreened or camped-on to a busy station. TRUNK GROUPS Outside lines can be grouped for easy access by dialing a code or pressing a button. There are 11 trunk groups available. Each trunk group can have up to 60 members.
VIRTUAL EXTENSIONS The OfficeServ 7100 has a number of virtual extension ports encoded in the system database. They can be assigned as keyset or single line analog ports. The system has 24 virtual extension ports. These ports have all the attributes of an actual station port including call forwarding. These virtual ports can be exchanged with real station ports using the set relocation feature to provide hot desking.
In any Ethernet environment, packet transfers are subject to delays and/or loss. If these delays are greater than 200ms the voice quality will deteriorate. The Ethernet data traffic and network topology should be a consideration when using VoIP. Network congestion will affect call quality in any VoIP application. WALKING CLASS OF SERVICE This feature allows users to make calls or use features from a station that is restricted.
STATION FEATURES Add-On Modules Manual Signalling Appointment Reminder Message Waiting Light / Indication Automatic Hold Mute Microphone / Handset Automatic Privacy Off-Hook Ringing Background Music Off-Hook Voice Announce (Standard) Busy Station Callback One Time Do Not Disturb Busy Station Indications (BLF) One Touch Dialing Keys Call Coverage Key On-Hook Dialing Call Forwarding Privacy Release Call Forwarding Override Programmable Keys Call Logs Programmed Station Messages Call Pick
SMT-i5264 IP 64 BUTTON MODULE The SMT-i5264 64-button module adds to the capability of any SMT-i 5000 Series keyset. Up to two 64-button modules can be added to any SMT-i 5000 keyset. The 64 programmable red LED buttons with red LED can be used for feature keys, DSS/BLF keys or one touch speed dial buttons. Maximum number of AOMs per system is limited by the available IP/Virtual ports. One IP port is required per 64-button module.
CALL FORWARDING Station users can forward internal and outside calls to other destinations immediately (Forward All), when busy (Forward Busy) or if not answered in a programmable number of seconds (Forward No Answer). These forward destinations can all be different. Once a destination has been programmed, it can be turned on and off with a programmable key. Forward All takes priority over Busy and No Answer conditions.
DO NOT DISTURB (PROGRAMMABLE) The Do Not Disturb (DND) feature is used to stop all calls to a station. System programming can allow or deny use of the DND feature for each station. Parties calling a station in DND will receive reorder tone. When in DND mode, calls may be forwarded to another destination. See Forward DND option. A keyset without a DND button can activate DND via the feature access code. The ANS/RLS key will flash at 112 ipm (rapidly) when DND is set.
MANUAL SIGNALLING Keysets can signal each other via a programmable key. This allows one station to alert another without establishing a voice conversation. Each press of the key results in a 500 milliseconds of ring tone being set to the intended station. An individual manual signaling key must be programmed for each station to be signaled.
PROGRAMMABLE KEYS Each key can be programmed for more than 40 different uses to personalize each phone. Examples of keys include individual outside line, individual station, group of lines, group of stations and one touch speed dial buttons. Using these keys eliminates dialing access codes.
RINGING PREFERENCE Lifting the handset or pressing the speaker button automatically answers a call ringing at the keyset. Using this method, users are assured of answering the oldest call first. When ringing preference is turned off, the user must press the flashing button to answer. Users may answer ringing lines in any order by pressing the flashing button. SPEAKERPHONE The speakerphone enables calls to be made and received without the use of the handset.
VOLUME SETTINGS Each keyset user may separately adjust the volume of the ringer, speaker, handset receiver, background music, page announcement and off-hook ring tone. WALL-MOUNTABLE KEYSETS Each keyset and 64 button module can be wall mounted by reversing the base wedge. 4.
DISPLAY FEATURES Account Code Display Enhanced Station Programming Call Duration Timer Identification of Recalls Call for Group Identification Identification of Transfers Call Logs Message Waiting Caller Number Call Processing Information Outside Line Identification Caller ID Information Override Identification Calling Party Name Programmed Message Display Calling Party Number Soft Keys Conference Information Stopwatch Timer Date and Time Display Text Messaging Dial by Name UCD Supervis
Name / Number Display Each LCD keyset user can configure their display to see the name and number in the display on all inbound direct calls. Next Call In the event that there is a call waiting or a camped-on call at the user’s keyset, the user can press the NEXT key to display the Caller ID information associated with the next call in queue at the station. Either the CID name or CID number will show in the display depending on the N/N (MMC 119) selection.
CALLING PARTY NUMBER When an intercom call is received, all display stations show the calling party’s extension number before the call is answered. CONFERENCE INFORMATION When a conference is set up, each extension and outside line number is displayed at the controlling station when it is added. When a station is added, its display shows [Conf with xxx] alerting the user that other parties are on the line. DATE AND TIME DISPLAY In the idle condition, the current date and time are conveniently displayed.
OUTSIDE LINE IDENTIFICATION Each line can be identified with an 11 character name. Incoming calls display this name before the call is answered. This feature is helpful when individual lines must be answered with different greetings. OVERRIDE IDENTIFICATION If another station barges-in on a user’s conversation, the display will alert the user with a [Barge from 2xx] display if the system is set for barge-in with tone.
SAMPLE DISPLAYS Display model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing information is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. Camp on to 203 Wait for answer 209:Tim Kelly FRI 23 Sep 02:54 Idle display shows extension, name, day, date and time. This station is camped-on to extension 203 and is waiting for 203 to answer. Call for 501 202 Mr.
SAMPLE CALLER ID 05/25,09:41,702 CLEAR NND DIAL 13054264100 702:RINGING This display shows an incoming call from 1-305426-4100 on Line 702 ringing directly at your station. This display shows the information on the abandoned call list.This call came in on May 25 at 9:41 A.M. on line 702.The user can CLEAR the entry, DIAL the caller back or examine further NND information.
SAMPLE UCD DISPLAYS 06 available 04 logged in 005 calls in queue now There are five calls currently waiting to be answered by the UCD group. There are six members in the group. Four of the members are currently logged in. 201: answered 065 calls today longest wait time is 02:24 The longest call on hold (waiting to be answered) was for two minutes, 24 seconds.This data applies to all calls since the supervisor data was last cleared. It does not necessarily represent calls currently in queue.
AUTO ATTENDANT FEATURES Application Backup and Restore Password Security Automatic Self Configuration Question & Answer Forms Caller ID Routing Recordable System Prompts Camp-On Support Schedule-Oriented Call Processing Fax Detection and Routing Special Events Scheduler Global Operator Access System Activity Reports Interruptible Voice Prompts Transfer Direct to Mailbox Menu Tree Routing Voice Prompted Programming Music-On-Hold Support Web Programming Multiple Language Support 4.
MENU TREE ROUTING The automated attendant routes calls through a menu tree structure. Menus are able to process callers by a variety of means, such as: digits entered, caller ID, or DNIS information. Callers may be transferred to a multitude of destinations such as stations, groups, the voicemail directory, or 'Question and Answer' applications. Menus can be cascaded together to form complex application trees.
SYSTEM ACTIVITY REPORTS The OfficeServ 7100 provides many useful automated attendant reports. These reports can be used to manage traffic patterns as well as to detect misuse of the system. Administrators can view these reports from the web programming interface. TRANSFER DIRECT TO MAILBOX The OfficeServ 7100 automated attendant can transfer callers directly to a voicemail box without the need to ring a station first.
VOICE MAIL FEATURES Availability Schedule Message Length Controls Administration Mailbox Message Notification Answering Machine Emulation Message Playback Options Automatically Forward Messages Message Undelete Automatically Log In Message Unsend Automatic Self Configuration Message Waiting Indication Busy Station Queuing Minimum Password Length Callbacks Multiple Alphabetical Directories Call Blocking Multiple Personal Greetings Date / Time Stamp Name Addressing Direct Messaging / Quick
AUTOMATICALLY LOG IN A user’s voicemail can be configured such that upon calling in to the voicemail they are automatically logged in to their mailbox without being prompted for a password. AUTOMATIC SELF CONFIGURATION During the initial setup of the phone system the OfficeServ 7100 will automatically create mailboxes for each station in the system, greatly reducing system setup time. BUSY STATION QUEUING An administrator may configure a voicemail box to allow queuing when the subscriber’s phone is busy.
FOLLOW ME If authorized to do so, a subscriber can choose to have callers that reach their voicemail box to be forwarded to another destination, such as a cell phone. The OfficeServ 7100 will dial the new destination and prompt the subscriber to accept or reject the call. If the subscriber is not reached or chooses to reject the call, the caller will be sent to the subscriber’s voicemail box.
MESSAGE PLAYBACK OPTIONS Subscribers are given a wide variety of options when listening to messages. In addition to the standard play, pause, rewind, fast forward, replay, delete, forward, and reply subscribers can: adjust the volume of messages up or down, increase the playback speed of the recording, or choose to scan messages by playing only the first few seconds of each message.
NIGHT INTERCEPT If a subscriber configures their availability schedule the system will automatically intercept calls made after hours. Instead of attempting to ring the subscriber at their station, the caller is immediately shunted to the voicemail box to leave a message. NOTE: For this feature to work properly calls must be routed to the subscriber through the automated attendant.
VOICE PROMPTED PROGRAMMING The OfficeServ 7100 provides a robust telephone user interface (TUI) for voicemail configuration. This TUI allows administrators the ability to manage subscriber mailboxes. It also provides subscribers the ability to configure almost every aspect of their mailbox without the need to memorize a complicated series of keystrokes.
4.56 ] Mar/21/1999 13:49 Authorization Code 4 Digits Date Call Made or Received Month:Day C.O. Line No. 2–4 Digits Time Call Made or Received Hrs:Mins:Secs Call Duration Hrs:Mins:Secs or Call Cost Call Type Flag 2 Characters 4.
4.57 ] Mar/21/99 13:49 4.7 SAMPLE SMDR PRINTOUT (WITH CALLER ID/ANI NUMBER) Call Duration Hrs:Mins:Secs or Call Cost Time Call Made Call Type Flag or Received 2 Characters Hrs:Mins:Secs Date Call Made or Received Month:Day C.O. Line No. 2–4 Digits Authorization Code 4 Digits Extension 2–4 Digits Tenant 1 Digit Telephone No.
4.8 SAMPLE OF UCD EMBEDDED REPORT ============================================================ UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)......00:40 NUMBER OF TIMES ALL AGENTS BUSY........00002 AVERAGE TIME IN QUEUE..................00:51 TOTAL CALLS RECEIVED...................00011 LONGEST QUEUE TIME(TODAY)..............02:14 TOTAL CALLS ABANDONED..................
4.9 UCD CALL STATISTICS CALLS IN QUEUE NOW How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD group, but hung up before being answered. A high number probably means that there are not enough agents available and the wait time is too long.
b) Calls that are not answered by an agent and go to final destination. c) Calls that are sent to the UCD group but callers hang up before being answered. LONGEST QUEUE TIME TODAY This shows the longest call in queue today. The queue time is calculated as follows: a) Queue time begins when a caller starts to hear the first UCD message. b) Queue time ends when a caller is either • Answered by an agent • System gets disconnected from C.O.
4.10 UCD AGENT STATISTICS LOGGED IN The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. STATUS This screen shows the agents name, extension number and status. The status can be In Group, Out of group or in DND. This statistic is a real time statistic and so will not print on a report. CALLS ANSWERED The total number of calls answered by the agent.
4.11 SAMPLE TRAFFIC REPORT TRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35 **************************** SYSTEM STATISTICS ****************************** BEGINNING: Mar/15/1999 00:42 ENDING: ACTIVITY INCOMING TRUNK CALLS INCOMING TRUNK CALLS OUTGOING TRUNK CALLS A SELECTED TRUNK WAS Mar/21/1999 13:32 SYSTEM TOTAL - ANSWERED.................. - NOT ANSWERED.............. ............................ BUSY........................ 3041 26 2168 44 INTERCOM CALLS - COMPLETED.......................
4.12 TRAFFIC REPORT OVERVIEW A***************************** SYSTEM STATISTICS **************************** 1 BEGINNING: 2 04/01/99 08:00 ENDING: ACTIVITY 04/01/99 17:30 SYSTEM TOTAL 3 4 5 6 INCOMING TRUNK CALLS INCOMING TRUNK CALLS OUTGOING TRUNK CALLS A SELECTED TRUNK WAS 7 8 INTERCOM CALLS - COMPLETED.......................0000 INTERCOM CALLS - NOT ANSWERED....................0000 9 10 TRUNK RECALLS TO STATION.........................0000 TRUNK RECALLS TO OPERATOR GROUP..................
10. TRUNK RECALLS TO OPERATOR GROUP: These are any trunk calls that recalled to the operator group. 11. INTERNAL PAGE USED: Peg count of every time internal page was accessed. 12. EXTERNAL PAGE USED: Peg count for every time external page was accessed. 13. ALL PAGE USED: Peg count of every time the all page feature was accessed. This does not include internal or external page, only 55+✱ or PAGE ✱.
6. OUTGOING: This is the number of times this trunk was used to make an outgoing call. A valid outgoing call is defined by the SMDR START TIME programmed in MMC 501. 7. BUSY: This is the number of times this trunk was busy when accessed by a button or dial code.
5. ANSD: This is a count of how many times an outside call was answered by the specific station. Outside callers recalling a station are not counted again when they are answered. 6. NOT-ANSD: This is a count of how many times a trunk call was directed to the station but was not answered by this station. 7. DIALED: Peg count of how many times the station made a valid outside call. An outside call is defined by the SMDR start time in MMC 501. 8.
PART 5. GENERAL USER INFORMATION 5.1 RADIO FREQUENCY INTERFERENCE WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
RINGER EQUIVALENCE (REN) The REN of the 4TRM (1.38) is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.
ELECTRICAL SAFETY ADVISORY Parties responsible for equipment requiring AC power should consider including an advisory notice in their customer information suggesting the customer use a surge protector. Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources. This has been identified as a major nationwide problem. 5.
