User`s manual

RTD Embedded Technologies, Inc. | www.rtd.com 28 COM16155ER/COM16155RER User’s Manual
7 Troubleshooting
If you are having problems with your system, please try the following initial steps:
 Simplify the System – Remove modules one at a time from your system to see if there is a specific module that is causing a
problem. Perform you troubleshooting with the least number of modules in the system possible.
 Swap Components – Try replacing parts in the system one at a time with similar parts to determine if a part is faulty or if a type of
part is configured incorrectly.
If problems persist, or you have questions about configuring this product, contact RTD Embedded Technologies via the following methods:
Phone: [phone]
E-Mail: [e-mail]
Be sure to check the RTD web site (http://www.rtd.com) frequently for product updates, including newer versions of the board manual and
application software.
7.1 Common Problems and Solutions
Table 23 lists some of the common problems you may encounter while using your COM16155 and suggests possible solutions.
If you are having problems with your GPS module, review this table before contacting RTD Technical Support.
Table 23: Troubleshooting
Problem
Possible Cause
Erratic mouse cursor behavior under
Windows
The COM16155 may have been detected as a serial mouse. Refer to Microsoft Knowledge Base
Article 283063 for more information.