DOXport™ 1110 Cable Modem User’s Guide
Trademark Acknowledgment Copyright © Com21, Inc. 2000. Com21 is a registered trademark of Com21, Inc (“Com21”). The Com21 logo, DOXport, and the Red Door Device are trademarks of Com21. All rights reserved. All other trade names or trademarks are the property of their respective holders. The purchase and use of a Com21 product does not convey a license under any patent rights, copyrights, trademark rights or any other intellectual property rights of Com21. All rights reserved.
Contact Information If you need help installing your modem, you can contact Com21 by telephone or Internet: Phone: 888-868-4154 Website: www.com21.com Important Rules for Safe Operation Please read and follow the instructions in this manual. Use the AC adapter that is provided with the modem. FCC Compliance This DOCSIS cable modem has been tested and found to comply with the limits for a Class B personal computer and peripherals, pursuant to Part 15 of the FCC Rules.
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Table of Contents Table of Contents v Reliance Fundamentals Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Your DOXport 1110 Cable Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Before You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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List of Tables Table 1. DOXport 1110 Rear Panel Ports .......................................................................................2 Table 2. DOXport 1110 LEDs........................................................................................................13 Table 3. LED Troubleshooting .......................................................................................................15 Table 4. Specifications..............................................................................
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List of Figures List of Figures vii Reliance Fundamentals Figure 1. Package Contents ................................................................................................................1 Figure 2. DOXport 1110 with Detachable Stand ...........................................................................2 Figure 3. Rear Panel Ports ..................................................................................................................2 Figure 4.
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Introduction Your DOXport 1110 Cable Modem Your DOXport 1110 cable modem gives you high-speed, always on access to the Internet through your cable TV (CATV) network. The DOXport 1110 works on any cable system that complies with the Data Over Cable Services Interface Specifications (DOCSIS). Package Contents Check the contents of the package. It should contain the items shown in Figure 1.
Installing the Cable Modem A00262 Place your DOXport 1110 cable modem in an area that will not block any of its ventilation holes. In order to hold the modem in an upright position (as shown below), use the included stand. Figure 2. DOXport 1110 with Detachable Stand A00261 Figure 3 shows the rear panel ports for Ethernet, USB, Power, and RF (cable). Figure 3. Rear Panel Ports Table 1: DOXport 1110 Rear Panel Ports Port 2 Interface DC 15VDC@1A input USB USB 1.
The setup sheet provided in your package and/or on the CD provides an illustrated step-bystep procedure for setting up your modem. To summarize: 1. Make sure all “Before you start” requirements are met. 2. Look at the label on the bottom of the cable modem. This label shows the serial number, the MAC (Media Access Control) address of your cable modem, and the MAC address of the USB port. These numbers are unique to your modem.
PC with Ethernet Card USB 10/100 Ethernet Cable Wall Outlet AC Adapter DOXport 1110 Modem Coaxial Cable Cable TV Splitter Television A00250 CATV Outlet Figure 4. Cabling diagram with Ethernet Configuration e. Your modem will now begin the auto-acquisition process. Refer to “LED Acquisition States” on page 13. f. Go to step 6 on page 9.
Figure 5. Cabling Diagram with USB Configuration c. Once the USB cable is connected between the DOXport 1110 and the PC, the computer will detect the newly added USB device and install the necessary drivers automatically. (The DOXport 1110 USB drivers are stored in the Reference CD, so make sure the CD is in the computer CDROM drive. If prompted, enter the drive letter of the CD-ROM). d. Follow the on-screen prompts to finish the USB driver installation. Figure 6.
e. Reboot the computer when the installation is finished. f. Your modem will now begin the auto-acquisition process. Refer to “LED Acquisition States” on page 13. g. Go to step 6 on page 9. — Click START -> SHUT DOWN -> RESTART. Using your Windows 98/Me/2000 computer’s USB port (manual procedure): a. Plug the rectangular-end of the USB cable into your computer’s USB port, and the square-end of the USB cable into the USB port of the DOXport 1110 (labeled “USB” ). b.
f. Select the recommended option ‘Search for the best drivers for your device’, then click Next. Figure 8. Search for Best Driver g. Select CD-ROM drive, in which the drivers are stored, then click Next. [ Figure 9.
h. The computer will display the device driver it found. Click Next. Figure 10. Install USB Driver i. Click Finish to complete the installation. Figure 11. Finish Installing USB Driver j. Reboot the computer when the installation is finished.
k. Your modem will now begin the auto-acquisition process. Refer to “LED Acquisition States” on page 13 for details. Now that you have connected the PC and the DOXport 1110, perform the following step: 6. Configure the network parameters of your computer based on the instructions provided by your cable operator. Refer to “Configuring TCP/IP” on page 9 and “Verifying Your IP Address” on page 12 for information on how to configure TCP/IP and check your IP address in Windows.
3. Select the Configuration tab on the Network window. 4. Check to see if TCP/IP has been installed for the Ethernet card. If TCP/IP appears in the list of network components, it is installed. Select it and proceed to step 8. If it doesn't appear on the list, click Add and continue with step 5. 5. Double-click the PROTOCOL option on the SELECT NETWORK COMPONENT TYPE window (Figure 13). Figure 13. Select Network Component Type Window 6.
8. Click TCP/IP on the NETWORK window (Figure 15). If you have more than one TCP/IP entry, choose the one associated with the Ethernet card connected to the DOXport 1110. Figure 15. Network Window 9. Click PROPERTIES. 10. Select the IP ADDRESS tab on the TCP/IP PROPERTIES window (Figure 16). Figure 16.
11. Click on OBTAIN AN IP ADDRESS AUTOMATICALLY. 12. Click OK to accept the TCP/IP settings. 13. Click OK to close the NETWORK window. 14. Click OK when a prompt to restart your computer is displayed, and then click OK again. Verifying Your IP Address The following instructions are for Windows 98. If you are using a different operating system, refer to the user guide for that system. To check the IP address: 1. On the Windows desktop, click START. 2. Select RUN. 3. Type winipcfg.exe.
Diagnostics LED Identification The DOXport 1110 modem has six front panel lights called LEDs (Light-Emitting Diodes). The LEDs let you monitor status during installation and operation. See Table 2 for a description of the six LEDs. Table 2: DOXport 1110 LEDs LED Description PWR Indicates whether power is being supplied to the modem. This LED is steady green when the modem is powered. LAN Indicates the status of the modem’s connection to your computer.
See Figure 18 for a graphical representation of the LED states during the acquisition process (the LEDs will flash in synchrony). Figure 18. LED states IMPORTANT If the modem is set for “Network Access Denied” by your service operator, the modem will remain in the Registration state (sequence 11). Contact your cable service provider.
Troubleshooting with LEDs Table 3 provides possible solutions in the event that your LEDs indicate that the modem has a problem. Table 3: LED Troubleshooting Indication/LED State Problem Possible Solution PWR LED off No power Check power adapter connections, and power outlet. If all appear to work, contact your Service Provider. None of the LEDs light up Power has not been applied to LEDs Check power adapter connections, and power outlet. If all appear to work, contact your Service Provider.
Checking the USB Driver If you are connecting the cable modem to your Windows 98/Me/2000 computers USB port, check if the USB driver is correctly installed. — Click START -> SETTINGS -> CONTROL PANEL, then double click the SYSTEM icon. Select the DEVICE MANAGER tab and click the ‘+’ to expand the Network Adapter devices. All working USB devices will appear on the System ‘Device Manager’ window (Figure 19).
Otherwise, it will display a warning sign on top of the USB symbol (Figure 20). Make sure the USB symbol represents the DOXport 1110 and not another USB device. Figure 20. USB Device with Warning Symbol If the warning sign is displayed, there might have been an error during the installation. Reboot the computer and check the device status again after reboot. — Click START -> SHUT DOWN -> RESTART — Click START -> SETTINGS -> CONTROL PANEL, then double click the SYSTEM icon.
Reboot the computer and then follow the installation procedure again. Figure 21.
DOXport 1110 Specifications The Com21 DOXport 1110 cable modem complies with DOCSIS specifications. Table 4 lists detailed operating and environmental specifications.
Table 4: Specifications (continued) Parameter Specification POWER Power input 15 VDC @1A Power consumption 7 W (Max) MECHANICAL Size 1 in. (H) x 6.625 in.(W) x 5.75 in. (D) Weight 13.
Warranty Subject to the provisions described below, Com21 warrants to the original purchaser that the DOXport 1110 ("Product") will materially conform to the specifications applicable to such product and will be free from defects in materials and workmanship under normal and proper use for a period of five (5) years from the date of purchase. This warranty shall not apply to any damage or defect arising as a result of neglect, improper installation, alteration, accident, or improper use of the Product.
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Index M 16QAM, 19 64QAM/256QAM, 19 MCNS, 19 MIB, 19 B O bandwidth, 19 obtain IP address, 12 operating system, 9, 12 output signal level, 19 C CATV, 1 configuration, 12 P D physical speed, 19 power consumption, 20 protocol option, 10 data channel, 13 demodulation, 19 DOCSIS, 1, 19 Reliance Fundamentals Numerics Q QPSK, 19 E emission, 20 environment, 19 error correction, 19 Ethernet, 10, 11 F FCC, 20 frequency range, 19 I input impedance, 19 input signal level, 19 interference, iii Internet,
U UL1310, 20 UL1950, 20 V ventilation, 2 W Windows, 9 winipcfg.
