Service manual

SECTION 2

TROUBLESHOOTING

Jams in the Colordyne 1600-S Printer

If a jam occurs, STOP the Printer.

Some possible causes for jamming are:

1. Feeding more than one piece of media (double-feeding).

2. Damaged media, such as dog-eared (turned down corners).

3. Media that is not stiff enough may not be usable. Media that meets Postal stiffness requirements for

automated feeding is acceptable in the Colordyne 1600-S.

4. Envelopes caught under the flap of another envelope or stick to one another.

Removing Jammed Media

Clearing a jam depends on where the jam occurred.

Feed Section: Clear by pulling the paper out of the Separators.

Antistatic Brush Assembly: If necessary, remove the Front Media

Guide [A] to access jammed material. Unlatch the two Latches (one on

either side of the Assembly) and lift the Guide as shown. Do not bend the

brushes! Clear the jam, then carefully reinstall the Brush Assembly.

CAUTION

DO NOT BEND, PINCH OR CUT THE INK HOSES LOCATED

DIRECTLY IN FRONT OF THE BRUSH ASSEMBLY.

NOTE – It is important that when Brush Assembly is reinstalled it

does not have any side-to-side play. If after reinstalling you find any

side-to-side play, remove and reinstall the Assembly again.

Print Engine Area: Open the Top

Cover. Release and lift up the two

latches [B] (one on each side of the

Printhead Assembly) at the same time

to raise the Printhead Assembly [C].

Clear the jam, then carefully lower and

relatch the Printhead Assembly. Close

the Top Cover.

CAUTION

OPERATE AND HOLD ONTO BOTH

LATCHES WHEN OPENING AND

CLOSING THE PRINTHEAD ASSEMBLY

TO PREVENT DAMAGE.

DO NOT ALLOW THE ASSEMBLY TO

DROP BY ITSELF WHEN CLOSING.

A STOP LIMITS RAISING THE ASSEMBLY

MORE THAN 60°.

Misfeeds

Misfeeds can be corrected by readjusting the Sheet Separators to the media or replacing them. See

“Replacing the Sheet Separators” on page 82.

Unlatch the Print Engine Assembly

Raise the Print Engine Assembly