Service manual

SECTION 2
TROUBLESHOOTING
18
Printing Problems
CONDITION
PROBLEM
SOLUTION
Extra lines; losing data
Database problem.
Check data in database
program.
Improper output (address
information out of order, miss-
feeding, etc.)
Wrong interface settings.
Static electricity.
Dirty Media Sensor.
Check software or database
on PC.
Close the software and then
turn Printer OFF and ON.
Clean Media Sensor.
Media jams
Double feeding.
Media is curled or bent.
Media is too thin.
Adjust Sheet Separators on
Feeder.
Uncurl media.
The minimum thickness for
media is 0.004".
No communication
Improper cabling / connector.
Unit not receiving power.
Use Proper cable (see
Operator Manual).
Check plug connections,
ON/OFF switch and fuse on
back panel.
Print too light or missing
character dots
Clogged or dirty Printhead.
Running out of ink.
Check the Printhead.
Replace Ink Tanks.
Blurry address
Image is not sharp.
Clean Printhead using one
of the Maintenance Levels.
Replace the Ink Tanks or
change the printer resolution
setting.
Check media thickness.
Split line of type
A line of type does not match
up.
Check media thickness. The
minimum thickness for
material is 0.004".
Increase the resolution of
the print.
Feeding problems
Double sheets.
Misfeeds.
Adjust the Sheet Separators.
Paper Light Flashes
Paper Misfeeds.
Press the Paper button to
feed the paper into position
for printing.
Cancel Light Flashes
Ink Tank Missing
Install Ink Tank.
Software Problems
Refer to the manual for the application software being used.