Service manual

SECTION 2
TROUBLESHOOTING
15
Feeding Problems
CONDITION
PROBLEM
SOLUTION
Intermittent feeding
Feed Ramp not used.
Side Guides set improperly.
Dirty Feed Rollers.
Paper stuck together.
Uneven mail piece.
The Feed Ramp adds a slope to the stack
and helps feeding.
Loosen the Side Guides slightly.
Clean the Feed Roller with distilled water
and a cloth. DO NOT use any solvents or
detergents as they may damage the Feed
Rollers.
Fan media before placing it in Printer.
Tap contents to front of envelopes and
retry.
Multiple feeds
Separator gap not set properly.
Media stuck together.
Side Guides too close to media.
Adjust Separators to thickness of media.
Fan the media before loading in Printer.
Push Side Guides away from media.
Failure to feed
Side Guides too close to media.
No power to Printer.
Feed gap too tight.
Feed gap too loose.
Material is out of specification.
Motor on, Feed Rollers not
turning.
Clutch not engaging.
Motor failure.
No power.
Readjust Side Guides.
Check that power buttons are ON (Control
Panel and Main Power) and that the power
cord is plugged in.
Adjust Separator to thickness of media.
Adjust Separator to thickness of media.
Maximum thickness is 0.020".
Check for broken Drive Belt and replace.
Check for loose set screws on Drive
Pulley or Belt Drive Roller Pulley.
Replace Clutch.
Check that Motor is receiving power from
the power supply.
See Power Problems in this Section.
Jams
Paper path obstruction.
Paper not loaded properly.
Feed Ramp not used properly.
Separators improperly adjusted.
Media curled or bent.
The Separators are worn.
Clear jam and remove pieces remaining
under Printhead.
Instruct operator in proper loading of
media.
Set Feed Ramp.
Adjust Separators to thickness of media.
Uncurl media.
Replace Separator tip.