Service manual

SECTION 2
TROUBLESHOOTING
14
SECTION 2 – Troubleshooting
This section is arranged by first the condition that might occur, and then by possible
problems, their cause and recommended solutions.
Power Problems
CONDITION
PROBLEM
SOLUTION
Power is ON, nothing happens.
No power to Printer.
Check that the power cord is plugged in.
Check that the power outlet is live.
Replace AC Adapter.
Interface Communication Problems
CONDITION
PROBLEM
SOLUTION
Printer does not respond to
software.
Connection problems.
Check that port is
communicating with Printer by
using another USB cable, replace
cable if necessary.
If port cannot communicate using
USB cable, check Printer.
If port cannot communicate using
USB cable and the Printer is OK,
check USB port on the computer.
Printer not responding to
software.
Poor connection between Printer
and computer.
Turn Printer OFF and ON again.
Check connections.