Cxi and Ci Printers USER’S MANUAL CXI-UGML001-EN
Copyright © 2011, CognitiveTPG, Inc. CognitiveTPG™, Cxi™, Ci™, and Compact Industrial™ are trademarks of CognitiveTPG. Microsoft® and Windows™ are trademarks of Microsoft Corporation. Other product and corporate names used in this document may be trademarks or registered trademarks of other companies, and are used only for explanation and to their owner’s benefit, without intent to infringe.
Table of Contents Chapter 1: Welcome ������������������������������������������������������������������������ 1 Chapter 2: Getting Started ������������������������������������������������������������ 2 Outside the Printer ������������������������������������������������������������������������������������������������������� 2 Inside the Printer ����������������������������������������������������������������������������������������������������������� 3 Connection Ports and Power Connector �����������������
Chapter 8: Troubleshooting ��������������������������������������������������������� 59 Isolating Problems ������������������������������������������������������������������������������������������������������59 Common Issues �����������������������������������������������������������������������������������������������������������60 General Troubleshooting Tips ��������������������������������������������������������������������������������62 Chapter 9: Printer Specifications ����������������������������
Chapter 1: Welcome Chapter 1: Welcome Congratulations on the purchase of a CognitiveTPG Compact Industrial C Series thermal label printer. With its 2-year warranty, mid-range performance, and customer service, the printer will provide you continuous label printing with very little downtime and at the highest quality. CognitiveTPG is committed to providing a high-performance and reliable user experience. The following list of documents are located on the CognitiveTPG Web site at www.CognitiveTPG.
Chapter 2: Getting Started Chapter 2: Getting Started First, take a tour around the printer to understand its parts and functions. Outside the Printer A M B C L D K E J I H F G Figure 2-1.
Chapter 2: Getting Started Inside the Printer C A D E B F Figure 2-2. C Series Side View Device Use A – Large roll spindle slot Holds large roll media B – Standard roll spindle slot Holds standard roll media C – Cast metal user interface cover Contains user interface buttons D – Printhead Printing mechanism E – Printhead bracket Holds the printhead F – Ribbon drive gears Feeds ribbon through the printer Paper Media Guide Bar A Figure 2-3.
Chapter 2: Getting Started A Figure 2-4. C Series Top View of Media Guide from Behind Printer Device Use A – Media guide (silver bar) Guides the labels through the printer Connection Ports and Power Connector A B C D E F Figure 2-5.
Chapter 2: Getting Started Take Up Spindle and Take Up Clutch (Gears) B A Figure 2-6. Take Up Spindle, Clutch, and Side view of Clutch Gears Components Description A Take Up Spindle B Take Up Clutch Supply Spindle and Supply Clutch B A Figure 2-7.
Chapter 2: Getting Started Printhead Assembly (TPH, Shield, Bracket, and LED Array) A C B D Figure 2-8. Printhead Assembly Components Description A Printhead B Bracket C LED Array D Shield Platen and Index Sensor A B Figure 2-9.
Chapter 2: Getting Started Understanding the Control Panel Buttons and LCD (Cxi Only) When the printer is powered on, the LCD displays COGNITIVE CXI. After approximately 2 seconds, the LCD displays COGNITIVE. This is an indication that the menu is at its highest level. From this menu level, the LEFT button displays the current status of the printer; either a READY condition, or the most recent error encountered. To begin navigation through the menu, press the RIGHT button to enter the MAIN MENU.
Chapter 2: Getting Started Understanding the LCD Menu Structure MAIN MENU USER MENU LCD Contrast Contrast 0 … 8 Backlight Control ON or OFF Language Menu English, Spanish, French, Russian Beeper Volume Volume 0 … 3 Set Date and Time Date (MM/DD/YY) Time (HH:MM:SS) SETUP MENU COMM Menu Serial Ethernet BAUD 1200, 2400, 4800, 9600, 19200, 38400, 57600, 115200 PARITY Even, Odd, None DATA Bits 7 or 8 STOP Bits 1 or 2 DHCP ON or OFF Set Static IP XXX.XXX.XXX.XXX Set Subnet XXX.XXX.XXX.
Chapter 2: Getting Started Setting Up the Cxi and Ci Printers Setting up a C Series printer is an easy process. This chapter describes printer requirements, printer controls, loading thermal transfer ribbon, and loading print media. The printer self test is also described. Be sure to follow all steps in sequential order as listed in this User’s Manual to avoid electric shock or damage to the C Series printer. Printer Requirements The C Series printer has the following operational requirements.
Chapter 2: Getting Started Controls, Indicators, and Connectors Controls and indicators for the C Series printer are located on the front panel and right side of the printer. Cxi printers also have an LCD display on the user interface. Figure 2-12.
Chapter 2: Getting Started A B C D E F Figure 2-13.
Chapter 2: Getting Started supplied with the printer. Using a power adapter not certified for use is both unsafe and voids the warranty on the printer. IMPORTANT NOTE: FOLLOW THESE STEPS IN ORDER TO SAFELY CONNECT POWER TO THE PRINTER. Connect the provided power supply cord into the power supply unit. Figure 2-14. Connecting the Power Cord into the Power Supply Connect the power supply cord into the power connector located in the back corner of the C Series printer.
Chapter 2: Getting Started Printer Power Test The power supply indicates power with a green light. The next step verifies the printer is receiving power. Press the power switch (D in Figure 2-17 below) to the ON position. NOTE: THE POWER LIGHT ON THE TOP USER INTERFACE COVER TURNS GREEN TO INDICATE THE UNIT IS RECEIVING POWER. THE READY LIGHT FIRST TURNS RED, THEN AUBURN, THEN GREEN WHEN THE PRINTER IS READY TO PRINT.
Chapter 2: Getting Started Press the Power Switch to OFF and confirm the Power and Ready Light turn off before proceeding to the next steps. Refer to Figure 2-12 in step 1 of the Power Test section of this manual to locate the power button on the printer. NOTE: POWER OFF THE PRINTER BEFORE PROCEEDING. Thermal Transfer Ribbon Loading (TT Printers Only) To run the C Series printers in thermal transfer mode, a ribbon must be loaded properly into the C Series printer in order to print.
Chapter 2: Getting Started Figure 2-21. Removing the Test Sample from the Printer Place sample ribbon provided with printer in front of printer. Place large media end towards printer with small take up roll end facing away from printer as shown in Fig. 2-22 below. Gently remove tape from ribbon to prepare for loading. Figure 2-22. Removing Tape Off of the Ribbon Once the tape is removed, discard the tape, and spread the ribbon out so the text on the leader is facing down, as shown in Figure 2-23 below.
Chapter 2: Getting Started Figure 2-24. Unlatching the Printhead Mechanism Next, raise the printhead mechanism fully. Refer to the figure below. Figure 2-25. Fully Raised Printhead Mechanism CLEANING NOTE: THIS IS THE IDEAL POSITION FOR CLEANING THE PRINTHEAD, PRINTHEAD SHIELD, AND PLATEN. FOR MORE INFORMATION ABOUT CognitiveTPG APPROVED CLEANING SUPPLIES, PLEASE REFER TO THE CognitiveTPG WEB SITE. Next, insert the ribbon supply roll.
Chapter 2: Getting Started Figure 2-26. Ribbon Supply Core Notches Figure 2-27. Lining up Ribbon Supply Core Notches with Supply Spindle Notches While holding the ribbon in place, pull gently on the green supply spindle to insert the ribbon supply roll into place. Figure 2-28. Pulling Out the Ribbon Supply Spindle Place the ribbon supply roll into position as shown in Figure 2-29 below.
Chapter 2: Getting Started Figure 2-29. Lining up the Supply Roll Core with the Ribbon Spindle Notches When the ribbon feels secure, gently push and rotate the green supply spindle clockwise, while holding the supply clutch hug, until the ribbon seats properly. Figure 2-30. Supply Spindle Rotation to Secure Supply Roll In Place Once the ribbon supply roll is loaded, gently lower the printhead mechanism down with one hand while holding the user interface cover with the other hand.
Chapter 2: Getting Started NOTE: IF THE PRINTHEAD MECHANISM LATCHES, A CLICKING NOISE WILL SOUND. IF PRINTHEAD MECHANISM IS LATCHED BY MISTAKE, PUSH UP THE BLACK PRINTHEAD LATCHES TO RELEASE THE PRINTHEAD MECHANISM AS SHOWN IN FIGURE 2-24. Next, install the ribbon take up roll. Examine the ends of the ribbon take up core and notice the notches on the ribbon core. These notches fit into the printer. Refer to Figure 2-32 for clear pictures of the notches.
Chapter 2: Getting Started Figure 2-34. Seating the Ribbon Take Up Core Into the Take Up Spindle Notches Once the ribbon take up core has been installed, turn the take up spindle clockwise to wind the ribbon leader onto the take up core. Rotate the green take up spindle clockwise until the black ribbon begins winding on the take up core as shown in Figure 2-35. Figure 2-35. Winding the Ribbon Onto the Take Up Core Gently lower the user interface but DO NOT LATCH the printer. Refer to Figure 2-36.
Chapter 2: Getting Started Loading Media All C Series printers have media loading instruction labels on the bottom of the dust cover. To increase the life of the printhead, CognitiveTPG recommends using CognitiveTPG approved media with all C Series printer models. The CognitiveTPG printhead warranty requires CognitiveTPG approved media. For more information regarding CognitiveTPG approved media please contact a local reseller or Customer Service.
Chapter 2: Getting Started Figure 2-39a. Inserting the Spindle Into the CognitiveTPG Approved Inward Wound Media Figure 2-39b. Inserting the Spindle into Outward Wound Media NOTE: FOR MORE INFORMATION REGARDING CognitiveTPG APPROVED MEDIA PLEASE CONTACT A LOCAL RESELLER OR CUSTOMER SERVICE AT +1.303.586.8340 OR TOLL FREE AT +1.800.732.8950. Prior to loading media, take a moment to review operation of the media guides. The guides are spring loaded in order to provide proper media control during printing.
Chapter 2: Getting Started Figure 2-40. Media Guide Locking Tab To initially set the media guides to the proper setting, try to push either guide to the outside of the printer. If the guide does not move, lift up slightly on the green lock until it stops in the upright position. Move the media guide to the outside of the printer as shown in Figure 2-41. Figure 2-41. Spread the media guides apart NOTE: THE LOCK CAN BE REMOVED IF IT IS PULLED UP TOO HARD.
Chapter 2: Getting Started A Figure 2-42. C Series Top View of Media Guide from Behind Printer Device Use A – Media guide (silver bar) Guides the labels through the printer Unroll a few labels. Position the media, print side up, into the printer as shown in Figure 2-43. Figure 2-43a. Media Print Side Must be Facing Up for Inward Wound Media Figure 2-43b. Media Print Side Must be Facing Up for Outward Wound Media Place the media under the media guide bar as shown in Figure 2-44.
Chapter 2: Getting Started Figure 2-44. Place the Media Under the Media Guide Bar Lower the media between the two media guides. Position the media as shown in Figure 2-45. Before completely lowering the spindle in the slots as shown, unlock the guides if they are locked so they can spring load against sides of the media roll. Figure 2-45. Lower the Media Roll Into Lower Media Guide Slots Once the guides are against the sides of the roll, push the roll down in the slot as shown in Figure 2-46.
Chapter 2: Getting Started Figure 2-47. Lift the Mechanism The media should be visible as shown in Figure 2-48. Figure 2-48. Front View of Media Being Loaded Under Media Guide Pull the media forward three to four inches from within the mechanism, past the drive platen, as shown in Figure 2-49. Center the media on the platen before proceeding to the next step. Figure 2-49.
Chapter 2: Getting Started Figure 2-50. Latching the Mechanism Close the dust cover to enclose standard size media while printing. Figure 2-51. Closed Dust Cover Loading Large Roll OD Media Locate the rear door screws at the rear of the printer as identified with the arrows in Figure 2-52. Remove the screws with a #2 Phillips screwdriver. Figure 2-52. Rear Door Screws Identified by Circles Open the rear door and leave it in the position shown in Figure 2-53.
Chapter 2: Getting Started Figure 2-53. Open Rear Door as Shown Open the media covers as shown in Figure 2-54. Upper Media Cover Intermediate Media Cover Figure 2-54. Open Media Covers Remove the manufacturing test sample if this is the first time loading media, and take a moment to review operation of the media guides. The guides are spring loaded in order to provide proper media control during printing.
Chapter 2: Getting Started To initially set the media guides to the proper setting, try to push either guide to the outside of the printer. If the guide does not move, lift up slightly on the green locking tab until it stops in the upright position. Move the media guide to the outside of the printer as shown in Figure 2-56. Figure 2-56. Opening the Media Guides NOTE: THE LOCK CAN BE REMOVED IF IT IS PULLED UP TOO HARD. IF THIS HAPPENS, RE-INSERT THE LOCK IN THE MEDIA GUIDE. Locate the media guide bar.
Chapter 2: Getting Started Figure 2-58. Load Media Under Media Guide Bar If the locking tab is in the locked position, unlock it. Then, place a spindle in the core of the media roll, and position it in the printer, print side up, as shown in Figure 2-59 and Figure 2-60. Media Spindle Large Media Roll Spindle Saddle Figure 2-59. Loading Large Media Roll, Print Side Up Figure 2-60. Large Media Roll in Position Close the top cover and let the dust cover rest on the large media roll.
Chapter 2: Getting Started Figure 2-61. Closing the Top Cover User Adjustable Sensor The C Series printers have an adjustable index sensor system. By moving the reflective sensor laterally, shown in the next picture, the sensor system can accommodate a wide range of media index mark positions. The sensor has a spring detent feature. To adjust it to the position you require, simply slide it in its channel until it aligns with the feature you are trying to index.
Chapter 2: Getting Started 4” Printer shown with extreme settings for gap mode. Note that the sensor should only be adjusted to near center in its right-most setting. Black Mark Mode Both the 2” and 4” printers are adjustable the full width of the media path. Please see the C Series technical specification for the exact width of adjustment. Performing the Self Test The self test checks the printer’s overall operability, and lists the printer’s current settings.
Chapter 2: Getting Started 1) 2) 3) 4) Press and hold the FEED button. Turn the printer ON while holding the FEED button. Release the FEED button when the self test starts to print. Turn the printer off and then on again to return to normal printing operation. IMPORTANT! AFTER PERFORMING THE SELF TEST, THE PRINTER IS IN HEXADECIMAL DUMP MODE AND CANNOT PRINT NORMALLY UNTIL THE POWER IS CYCLED (TURNED OFF, THEN TURNED ON AGAIN).
Chapter 2: Getting Started The output from the self test is described in the table below. Setting Description Example (Actual settings may vary from examples listed below) FW Firmware version and date FW: 195-170-120 V1.20 S/N Printer serial number S/N: P012345678 RAM, FLASH RAM and FLASH size RAM=18MB, FLASH=8MB Inches Printed Total inches printed Inches Printed: 2911 Printhead Printhead Designation Printhead: KPC108_8T0A1 Aux. Power Enable 5vdc output through Serial port Aux.
Chapter 3: Software Installation Chapter 3: Software Installation Follow the CognitiveTPG Printer installation instructions at: http://www.CognitiveTPG.com/resources_Utility.aspx for the C Series printer. You can also follow this path: http://www.CognitiveTPG.com > Downloads > Utility. This process will also install the Windows drivers for the printer on your computer. Note that USB, Serial, or Ethernet connection is required for configuration via this utility.
Chapter 4: Using the Administrator Tool Chapter 4: Using the Administrator Tool Connect to the Printer Select the connection method being used between computer and printer. • • If using serial, select the appropriate communication port and baud rate. The C Series default serial baud rate is 9600. If using USB, select the appropriate printer driver. NOTE: REFER TO CHAPTER 3: SOFTWARE INSTALLATION FOR MORE DETAILS • If using Network, select the correct IP address.
Chapter 4: Using the Administrator Tool Change a Printer Setting To change the printer’s setting, select the section to change and either manually enter the new value, or select the new value from a list. Select the Apply button to send the new setting to the printer. Selecting the Refresh button will refresh the printer’s current settings to verify the new change. The CognitiveTPG Administrator is divided into tabs. Each tab represents different abilities that the software provides.
Chapter 4: Using the Administrator Tool Connection Settings Tab Controls Host PC to Printer communication options, Printer Serial and Network options, and Self-Test label printing. Printer Settings Tab This tab is for settings such as thermal printing method, darkness, print speed, pitch, and real time clock settings, etc.
Chapter 4: Using the Administrator Tool Label Positioning The Label Positioning tab gives you control over settings that affect the position of the print-media in the printer and the position of the label image on the media. This includes setting the width of the media, the type of indexing, top-of-form, shift-left, label presentation, and calibration.
Chapter 4: Using the Administrator Tool status message. Method 2: Calibrate by Performing a Self Test (See Chapter 2 of this manual) When the self test has finished printing the printer’s default settings, the text Press Feed Switch Now to Calibrate Index prints on the media. Press the FEED button at this time to perform the calibration. Once completed, the printer must be power cycled at this time to return to its proper printing state.
Chapter 4: Using the Administrator Tool To load an item, select the Load Object to Printer button and browse to the location of the file on the host PC. Profile Management Profile Management provides the ability to download, save, open and apply printer profiles to printers. This is useful in updating multiple printers with the same settings. To load the printer’s current profile, select “Get Current Printer’s Profile”. The printer will display its settings.
Chapter 4: Using the Administrator Tool To open and previously saved file, select the “Open Stored Profile.” To apply the displayed profile to a printer, select the “Apply Profile to Current Printer” Firmware Upgrade Ability to view the current firmware version as well as upgrade firmware. The current firmware version displays automatically. To upgrade firmware, click the Select Firmware From Local Machine button. Change files of type to “All Files” and browse to the directory with the firmware.
Chapter 4: Using the Administrator Tool PCL Windowing This tab is useful only for PCL-equipped printers. It allows you to make a label out of a full-page PCL document by specifying the small region of that document you wish to print. Since many PCL print images were designed to fit on 8-1/2”x11” paper, much of the image won’t fit on a typical thermal printer label. Administrator provides a simple means of cropping the desired image area to send to your printer.
Chapter 4: Using the Administrator Tool Script Editor The CPL editor is a text editor/terminal program for communicating with the C Series printer. This editor allows the user to create, open, or save text files, and send them to the printer. You can type commands to the printer in the Printer Input text area. You can also load commands from a file. The commands are displayed in the Printer Input text area as if you had manually typed them. To send the data to the printer, select “Send to Printer.
Chapter 5: USB A Host Chapter 5: USB-A HOST This chapter describes use of the USB-A connector (referred to as “E” below in Figure 5-1). A B C D E F Figure 5-1.
Chapter 5: USB A Host Loading Settings Using a USB Flash Drive This feature allows easy loading of settings. This feature is available starting with version 1.40 firmware. A settings file can contain any collection of VARIABLE commands including VARIABLE WRITE. To load settings using the USB-A Host, follow these steps: 1. 2. 3. 4. Create a folder on the flash drive at the root level named CognitiveTPG. Inside this folder create a folder named Settings. Copy the settings files in the Settings folder.
Chapter 5: USB A Host 5. The printer reads the file in the CognitiveTPG\Firmware folder, and determines if it contains a firmware upgrade. 6. If a firmware upgrade is needed, the printer reads the contents of the firmware file, then re-programs the printer flash memory, and finally reboots. At this time, the new firmware is loaded and executed in the C Series printer. NOTES: THE PRINTER WILL ONLY READ THE CONTENTS OF THE USB FLASH DRIVE IF IT IS INSERTED AFTER THE PRINTER IS READY.
Chapter 6: Network Printing Chapter 6: Network Printing Network-enabled printers can be connected directly to a network, providing the flexibility of printing to the same printer from multiple workstations. To configure the printer’s network settings, connect to the Administrator program over a local USB or serial or parallel port. Refer to Chapter 4 for instructions on connecting to the printer using a local port.
Chapter 6: Network Printing The screen should look like this: Using Automatic Address Assignment Automatic address assignment, known as DHCP configuration, is only possible if the network being used supports it. If the network does support DHCP, put the C Series printer into DHCP mode by selecting the DHCP checkbox under the address fields in the Ethernet Settings area. It is not necessary to enter any addresses in the fields above. In addition to the DHCP check box, select the LPD and RTEL check boxes.
Chapter 6: Network Printing To connect to the printer using the Administrator through the network, go to the I/O Settings tab and select the Network Printer method of connection. Type the IP address assigned or received from the network, and click the Connect button. Once connected, the Administrator functions as it did with a local connection. Configuring a Printer Driver for Network Use To print using the driver, a new port must be configured within the printer driver.
Chapter 6: Network Printing 6) Click Next. 7) In the Printer Name or IP Address box, enter the IP address assigned to the printer. The Port Name box is auto-populated. Click Next. 8) If necessary, choose Generic Network Card as shown below and then click Next. 9) Click Finished. The driver is now configured and ready to use. Sharing the Printer on a Network ASSUMPTION: IT IS ASSUMED THAT THE PRINTER IS CONNECTED TO A LOCAL MACHINE ALREADY ON A NETWORK.
Chapter 6: Network Printing 4) Select Share this printer and give the printer a Share name. 5) Once a share name has been typed, click Apply. Network Support Materials For more information on configuring Ethernet settings on CognitiveTPG printers, please refer to the Ethernet Printing Information section of the Programmer’s Guide.
Chapter 7: Printing Standard Labels and Tags Chapter 7: Printing Standard Labels and Tags Sources for printed label and tag data include the following: • Label software • CPL programming • Third party applications or interfaces Using Label Software A version of NiceLabel labeling software, designed specially for CognitiveTPG printers, is available on www.CognitiveTPG.com. Please refer to Chapter 3: Software Installation. This software provides label printing and label design capabilities.
Chapter 7: Printing Standard Labels and Tags Using Third-Party and Proprietary Applications Labels are frequently printed from commercial software or proprietary applications. Printing from Microsoft Word The instructions below describe how to create both simple and complex labels using Microsoft Word software.
Chapter 7: Printing Standard Labels and Tags 4) Click Close to close the Print dialog box. Setting Label Size Set up the Word document for the desired label size. 1) On the File menu, click Page Setup. The Page Setup dialog box displays. 2) Set all margins to 0. 3) Click the Paper tab.
Chapter 7: Printing Standard Labels and Tags 4) Set the correct width and height for the label. The example shows a 2.4” wide by 1” tall label.
Chapter 7: Printing Standard Labels and Tags 5) Click OK and, if necessary, Fix to reset the margins. The Word document should look similar to the figure below. Creating a Label and Barcode Design the label in a Word document. Use the following steps to design a barcode. 1) Select the desired Barcode Font/Type. 2) Enter the numbers for the barcode. A barcode will not display on the screen, but is printed on the label. 3) Set the height of the barcode by adjusting the font size.
Chapter 7: Printing Standard Labels and Tags Printing a Label Make sure that the printer is connected to the computer and powered on. Ensure that the media is loaded correctly. Use the following steps to print the label: 1) Press Ctrl+P or, on the File menu, choose Print. The Print dialog appears. 2) Verify that the CognitiveTPG printer is selected. 3) Click OK. Printing from Proprietary Applications Refer to your software’s documentation.
Chapter 8: Troubleshooting Chapter 8: Troubleshooting C Series printers require minimal user maintenance. When problems do occur, however, it is important to isolate the root cause between hardware or programming issues. Isolating Problems Programming issues can often make problems appear hardware related. Use the following steps to determine the source of the problem.
Chapter 8: Troubleshooting If the printer does not print this label but does print labels that were prepared on another system, the system being used may not be compatible with the printer. The most common cause of this is improper end-of-line termination. “Comment Out” Portions of the Non-Working Label Format Improper printer commands can be isolated by placing a “C” before selected CPL command lines. Begin by commenting out the most complex lines first and try printing the format again.
Chapter 8: Troubleshooting Printer Drivers Printer drivers are available for download from the CognitiveTPG Web site. For more information on where to download printer drivers, please reference Chapter 3: Installing the Printer Drivers. Setting Up an Ethernet Printer Download the CognitiveTPG Administrator Configuration tool for easy access to setting these values.
Chapter 8: Troubleshooting If unable to use the Administrator to configure this setting, type the following commands into a text editor on the computer: ! 0 0 0 0 (Must use zero; space between each) VARIABLE DARKNESS ## VARIABLE WRITE END The ## indicates the desired value to which the Darkness will be set. This should be a value slightly larger than the original one in order to increase the darkness. For example, type the line as VARIABLE DARKNESS 20.
Chapter 8: Troubleshooting Tips for Avoiding Paper Jams Make sure the roll of media is aligned in the center of the printer and the printer’s spring loaded media guides are firmly pressed against both sides of the roll. Blank Label is Printing Make sure all cables and connectors are installed and secure. Before printing, make sure media is loaded into the printer and both the power and ready green lights are on.
Chapter 9: Printer Specifications Chapter 9: Printer Specifications Specifications are provided for reference and are based on printer tests using CognitiveTPG brand ribbons and labels. Results may vary in actual application settings or when using products other than recommended CognitiveTPG supplies. We recommend always qualifying any application with thorough testing. For updated C Series technical specifications please visit us online at: http://www.cognitivetpg.com/specifications_16.
Chapter 9: Printer Specifications Printing Specifications Nominal Printer Size 2” Ci or Cxi 4” Ci or Cxi Print Resolutions 203 dpi Standard 300 dpi Optional 203 dpi Standard 300 dpi Optional Max Print width 2.118” (53.8mm) 2.205” (56.0mm) 4.094” (104.0mm) 4.153” (105.5mm) Print Speeds 4-6 ips Ci 4-8 ips Cxi 2-6 ips Ci 2-6 ips Cxi 4-6 ips Ci ips Cxi 2-6 ips Ci ips Cxi Max Print Lengths 322” (8179mm) 218” (5537mm) 322” (8179mm) Print Position Tolerance ±0.0625” (1.
Chapter 9: Printer Specifications Ribbon Specifications Ribbon width: • 2” Printer: 2.4” (61mm) Max. • 2” Nominal Length: 6500” (165m) Max. • 4” Printer: 4.25” (108mm) Max. • 4” Nominal Length: 5500” (140m) Max. Types: Available in Wax, Wax/Resin, and Premium Resin varieties Label Roll Changes per Ribbon Label Roll OD Label Roll ID 2” Label Rolls per Ribbon Roll 4” Label Rolls per Ribbon Roll 5” 1.5” 2.4 2 7” 1.5” 1 .
Chapter 9: Printer Specifications Cognitive Programming Language (CPL) • • • • • • • • Communicates in printable ASCII characters Compatible with mainframe, mini, and PC hosts Downloadable objects include graphics and bitmap fonts Automatic serialization of fields Format inversion (white on black) Four position field rotation (0°, 90°, 180°, 270°) Programmable label quantities with print and pause control Status messages to host upon request Communications Specifications Parallel Interface: Centronics co
Chapter 9: Printer Specifications Physical Specifications Characteristic 2” Ci or Cxi Printer 4” Ci or Cxi Printer Height 7.1” (181mm) 7.1” (181mm) Width 5” (127mm) 6.9” (175mm) Depth 10.04” (255mm) 10.04” (255mm) DT Weight 5.02 lbs (Cxi) 4.91 lbs (Ci) 5.91 lbs (Cxi) 5.88 lbs (Ci) TT Weight 5.23 lbs (Cxi) 5.00 lbs (Ci) 6.10 lbs (Cxi) 6.
Chapter 10: Consumables Chapter 10: Consumables Please refer to the online Media Guide for more information on consumables which are compatible with all C Series printer models. Compatible Media CognitiveTPG stocks a wide variety of labels, tags and ribbons for use in our thermal printers. Items range from paper labels to tags in various sizes. If the standard items will not fit your application needs, we offer custom options for CI/CXI-compatible labels and tags.
Chapter 10: Consumables Width (Inches) Length (Inches) Formulation Printer Compatibility Stock item Part # 2.4 5512 Wax Del Sol/ C Series Y 04-00-0044-01 4.25 5512 Wax Del Sol/ C Series Y 04-00-0041-01 2.4 6500 Wax C Series Y 04-00-0046-01 2.4 5512 Wax / Resin Del Sol/ C Series Y 04-00-0044-03 4.25 5512 Wax / Resin Del Sol/ C Series Y 04-00-0041-03 2.4 6500 Wax / Resin C Series Y 04-00-0046-03 2.4 5512 Premium Resin Del Sol/ C Series Y 04-00-0044-02 4.
Chapter 11: Cleaning and Preventive Maintenance Chapter 11: Cleaning and Preventive Maintenance The C Series printer is designed to provide exceptional service with a minimum of preventive maintenance. CognitiveTPG recommends cleaning the printer on a regular basis using standard CognitiveTPG printer parts and cleaning supplies.
Chapter 11: Cleaning and Preventive Maintenance 2) Clean the printhead (A), platen (B), and the index sensors (C and D) with a soft, lintfree cloth saturated with 99 percent isopropyl alcohol. 3) Turn the printer on and press the FEED button to clean all sides of the roller. CAUTION! INCORRECTLY CLEANING THE PRINTER WILL CAUSE PERMANENT DAMAGE AND VOID THE PRINTER’S WARRANTY. CognitiveTPG RECOMMENDS USING A CERTIFIED CLEANING PEN FOR ALL THE PRINTER’S CLEANING REQUIREMENTS.
Chapter 11: Cleaning and Preventive Maintenance 3) Remove the screw holding the green ground wire to the bracket. 4) Remove the printhead cable harness from the printhead, and remove the two-wire LED harness from the LED connector. Printhead Assembly Replacement NOTE: IF THE C SERIES PRINTER IS WITHIN THE WARRANTY PERIOD, THE USER MUST SEND THE PRINTER IN TO AN AUTHORIZED REPAIR CENTER. ALL USERS MUST NOT REPLACE THE PRINTHEAD ASSEMBLY OR PLATEN ASSEMBLY IF THE PRINTER IN UNDER WARRANTY.
Chapter 11: Cleaning and Preventive Maintenance 2) Position a cable tie through the hole in the printhead bracket and around all wires. 3) Position and tighten the tie as shown. Clip off the excess tie. 4) Secure the ground wire to the bracket, ensuring that the lock washer is between the wire lug and the bracket shield. Tighten the screw to 3 in-lbs.
Chapter 11: Cleaning and Preventive Maintenance 5) Position springs over spring guides on bracket, then slide the right printhead bracket support tab over the mechanism right side printhead support platform feature. 6) Keeping the right side tab on the platform, rotate the left side of the printhead forward so that it clears the left side printhead platform support. 7) Push the printhead up and back to position the left side printhead bracket support tab on the left side platform.
Chapter 11: Cleaning and Preventive Maintenance 8) Ensure the printhead has free movement by pressing up in the center of the printhead assembly. The printhead assembly should move freely and evenly until the springs are fully compressed. If not, check the cabling for any binding during printhead movement. Platen Assembly Removal and Replacement NOTE: IF THE C SERIES PRINTER IS WITHIN THE WARRANTY PERIOD, THE USER MUST SEND THE PRINTER IN TO AN AUTHORIZED REPAIR CENTER.
Chapter 11: Cleaning and Preventive Maintenance 2) Slightly spread the enclosure away from the side of the bezel. Then, lift the bezel up and away from the printer. 3) Remove the three screws indicated. 4) Remove two screws at the rear of the printer.
Chapter 11: Cleaning and Preventive Maintenance 5) Remove media guides by removing the four screws holding down media guide bottom plate. 6) Remove media guide gear and set aside. Unscrew 2 screws exposed after guides were removed. 7) Locate and remove screw behind head down switch on right side of mechanism.
Chapter 11: Cleaning and Preventive Maintenance 8) Spread enclosure apart slightly, then lift enclosure back and up, away from printer. To access base portion of enclosure, refer to Mechanism Repair and GMC Repair in the repair guide. Remove both mechanism and GMC to access base enclosure. 9) Remove front bezel. See front bezel removal section of enclosure removal section. 10) Slide right side platen bearing past its plastic snap, toward front of printer.
Chapter 11: Cleaning and Preventive Maintenance 11) Slightly bias the enclosure away from the left side of the platen. Slide the left side of the platen out of its plastic snap, toward the front of the printer. CAUTION: BE CAREFUL NOT TO LOSE THE BEARING FROM THE RIGHT SIDE OF THE PLATEN. THERE ARE NO RETENTION FEATURES WHICH WILL HOLD THE BEARING ON THE PLATEN SHAFT AFTER THE PLATEN HAS BEEN REMOVED.
Chapter 11: Cleaning and Preventive Maintenance 2) Slightly bias the enclosure away from the left side of the platen. Slide the left side of the platen into its plastic snap. 3) Slide right side platen bearing into its plastic snap. Ensure platen rotates in its bearings. There will be a small amount of resistance due to gears and motor. 4) Install front bezel according to bezel installation section of enclosure document.
Chapter 11: Cleaning and Preventive Maintenance 5) Slightly spread the front of the enclosure, and begin sliding it forward on the base. Ensure that the green ground wire shown at right is placed in the cavity of the enclosure as shown. 6) Ensure that the enclosure on-off switch tab is above the on-off switch as shown. That will help properly locate the enclosure on the base. Check the fit of the enclosure to the base. The User Interface Cover should rotate freely.
Chapter 11: Cleaning and Preventive Maintenance 8) Install and torque the mechanism screw located on the right side of the mechanism, behind the head down switch. Torque to 3 in.-lbs. 9) Expose the underside of the printer, install and torque the three screws at the locations shown. Torque to 3 in.-lbs. 10) Install and torque the two rear screws as shown.
Chapter 11: Cleaning and Preventive Maintenance 11) Slightly separate the enclosure, and install the front bezel. 12) Snap the enclosure into position, and ensure a good fit between both sides of the enclosure and the front bezel. 13) Install and tighten the two bezel screws as shown. Torque to 3 in.-lbs.
Chapter 12: Support Chapter 12: Support Contacting Customer Support If technical assistance is required for the C Series printer and the troubleshooting suggestions in this guide or our online Tech Support Tool (http://www.cognitivetpg. com/techsupportpub.aspx) do not solve the issue, please refer to the following support services to obtain assistance. Telephone Technical Support During the warranty period, please obtain assistance from our Service Center.
Index Index A M Accessories 70 Administrator 36 Automatic Address 49 Media Guide 3 Media Guide Locking Tab 23 menu navigation 7 Microsoft Word 54 B Barcode 57 C Cleaning 71 Communications 67 Compatible Media 69 Connectors 10 Controls 10 CPL Programming 53 Customer Support 85 D DHCP 49 Dust cover 2 E Ethernet connector 4 F FEED 10 Firmware 42 H Help on the Web 85 I Index Sensor 6 Indicators 10 K keypad button functions 7 L Label Software 53 Large Roll OD Media 27 LCD control panel 2 LCD Menu Str
