A799II Two-Color Thermal Receipt Printer User Guide Includes CognitiveTPG LogoEZ® colorization utility and Receiptware® marketing software information.
Federal Communications Commission (FCC) Radio Frequency Interference Statement Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Note This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Contents 3 Contents Chapter 1: About this Guide.................................................................5 How to use this guide..........................................................................5 Where to find advanced technical information.................................5 Download manuals and drivers.......................................................................5 Support.................................................................................................
Contents Chapter 4: Using the Printer................................................................23 Configuring the printer.....................................................................23 To enter the configuration mode:................................................................ 24 Paper-savings.....................................................................................26 Monochrome paper print density....................................................26 Color density..........
Chapter 1: About this Guide 5 Chapter 1: About this Guide How to use this guide The guide is designed to help you find the information you need quickly and easily, whether you are installing, servicing, or making adjustments to a CognitiveTPG A799II printer. For basic printer setup, refer to Chapter 3: Setting up the Printer. This section has been written under the assumption that the printer will arrive pre-configured.
Chapter 2: About the Printer A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev.
Chapter 2: About the Printer 7 Chapter 2: About the Printer Description of printer The A799II ColorPOS® two-color thermal receipt printer is easy to install, use, and maintain. Utilizing CognitiveTPG’s Clamshell design, simply snap open the receipt cover and drop the paper roll in place. You never need to change a printer ribbon or cartridge because it uses thermal print technology.
Chapter 2: About the Printer Printer controls Connector Interface Panel LED (Green) Connector Cover (Open Position) Paper Feed Button Paper feed button During normal use, the paper feed button advances the paper. It is also used to access the configuration menu as described in Chapter 4, Configuring the Printer. LED The green LED indicates basic information about the printer status. A steady green light means the printer is on and operating normally.
Chapter 2: About the Printer 9 Available printer configurations There are several configurations of the printer, depending on the combination of desired options. Printer configuration identification See the sample below to determine the printer configuration. The printer configuration identification (Model ID) is located on the model label attached to the back of the printer. The Model ID description is shown below.
Chapter 2: About the Printer Standard Features Interfaces Interfaces vary according to specific configuration: USB/RS232 (9 pin), USB/Ethernet, USB only or PUSB Memory/Firmware 8 MB flash memory, History EEROM, 4k buffer (see factory-installed options below for additional memory) Resident character sets PC code pages 437 (US), 737 (Greek), 850 (Multilingual), 852 (Slavic), 857 (Turkish), 858 (with Eurosymbol), 860 (Portuguese), 862 (Hebrew), 863 (French Canadian), 865 (Nordic), 866 (Cyrillic), 251
Chapter 2: About the Printer 11 Add-on options For part numbers and additional ordering information, refer to Chapter 5: Paper and Supplies. • Wall mount kit for printer • Spill Guard • Power supply: 60-watt • Power cords: US, UK AC, and International AC cords • LogoEZ®, downloadable colorization utility • Receiptware®, downloadable marketing software Printing features The A799II printer is versatile, with diverse printing options available.
Chapter 3: Setting up the Printer A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev.
Chapter 3: Setting up the Printer 13 Chapter 3: Setting up the Printer Unpack the printer Check the packing list Save the packing materials in case you need to repack the printer for shipping or storage. Before installation, check that all the items on this list have been shipped (printers shipped in bulk may not include all these items): • Printer (enclosed in a plastic bag with foam pack) • Test printout (in paper compartment).
Chapter 3: Setting up the Printer Load or change the receipt paper Caution: You must use qualified paper rolls with CognitiveTPG printers. The list of qualified paper is in Chapter 5; refer to the website www.CognitiveTPG.com for update to this list. Using unqualified paper may void the warranty. You will later use the same procedure to change the receipt paper as you will to load it during installation. The minor difference is noted in the directions below.
Chapter 3: Setting up the Printer 15 Adjusting Paper Low Setting The amount of paper left on the roll when the “paper low” indication is given by the printer should be approximately 5-20 feet. If too much paper is left, there is an adjustable setting in the configuration menu that can be modified. To enter the configuration menu, see “Configuring the printer” in Chapter 4. Enter the “Hardware Options” section and vary the “paper low extension” setting.
Chapter 3: Setting up the Printer Mounting the printer on a vertical surface (using optional kit TPG-K260) 1 Select a location that allows adequate support for the printer and is within easy cable length of the host. 2 Follow the instructions provided with wall-mount kit (K260) to attach the bracket to the vertical surface and the printer to the bracket.
Chapter 3: Setting up the Printer 17 Connect the cables Cable connections are made at the back of the printer. Connector Interface Panel Connector Cover (Open Position) Caution: Connect the cables to the printer before applying power. The host computer should always be turned off before connecting communication cables. Cash drawer cables The cash drawer cable connects the printer to one or two cash drawers. (For pin-out, see Service Guide.
Chapter 3: Setting up the Printer Communication cables According to your printer configuration, the printer has different communication connection options. Select and attach either 9-pin RS-232C, standard USB, powered USB, or Ethernet communication cable to the printer and host computer. For printers with both 9-pin RS-232C and USB, or USB and Ethernet connectors, only a single communication connection is to be made during operations.
Chapter 3: Setting up the Printer 19 USB cable Unlike the other connections, the USB cable may be attached and detached while the system is operating. Printer end of USB cable Computer end of USB cable To install the USB cable: 1 Open the connector cover at the rear of the printer. 2 Attach the USB cable to the USB connector, shown at the left above (A). Don’t plug the USB cable into the cash drawer connector (B) by mistake! Doing so may damage the printer.
Chapter 3: Setting up the Printer Ethernet communication cable Ethernet communication connector panel Ethernet connector Power supply connector 1 You don’t need to turn off the computer. Plug the printer end of the Ethernet cable into the Ethernet connector port on the printer (A). Make sure the connector snaps firmly in place. 2 Plug the computer end of the Ethernet cable into the Ethernet port of the computer. Make sure the connector snaps firmly in place.
Chapter 3: Setting up the Printer 21 Cable routing To prevent the printer from becoming unplugged accidentally, make sure the cables are routed as shown in the illustration below. Both USB and RS-232C cables are shown in the illustration for routing purposes only; do not connect USB and RS232C at the same time. For USB printers only: Guide the USB cable through the strain relief and out the slot in the connector cover, as shown in the illustration.
Chapter 4: Using the Printer A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev.
Chapter 4: Using the Printer 23 Chapter 4: Using the Printer Configuring the printer The configuration menu allows the user to set general printer parameters. The test prints the diagnostics form, which details settings for all functions. The printer will partially cut the paper between each variation. The printouts may vary for each model. The test ends with a partial cut of the paper. A complete test printout may require the use of several feet of paper.
Chapter 4: Using the Printer To enter the configuration mode: 1 Turn power off to printer. 2 Make sure receipt paper is loaded in the printer before proceeding. Make sure cover is closed. 4 To communicate with the printer, you will press the paper feed button using either short or long clicks. Use a long click for “yes” (more than one second) and a short click for “no.” Follow the printed instructions to make selections.
Chapter 4: Using the Printer 25 *** A799II - Diagnostics Form *** Model number Serial number : A799-780D-TD00 : 0000000000 Flash Firmware Revision CRC P/N : V1.
Chapter 4: Using the Printer Paper-savings This function makes it possible to use less receipt paper. Paper-savings can be achieved by configuring the printer to reduce white space between lines, and by using a downloadable paper-savings font. To configure paper-savings features, use the POS Configuration utitility, available from your CognitiveTPG representative or downloadable from our website, www.CognitiveTPG.com.
Chapter 4: Using the Printer 27 When to change the receipt paper Change the paper when it is near the end of the roll or out. When the paper is low, you will want to monitor usage to avoid running out part way through a transaction. When the paper is out, you must load a new roll immediately or data may be lost! When paper is low: • Colored stripe appears on the receipt paper, (if paper is purchased with stripe) and indicates enough paper remains for a small transaction.
Chapter 4: Using the Printer Preventing overheating of the printhead There are restrictions on the duty cycle because of the heat generated by the thermal printhead when printing solid blocks (regardless of the length of the block in relation to the print line). The restrictions are ambient temperature, the percentage of time (measured against one minute) of continuous solid printing, and the amount of coverage.
Chapter 4: Using the Printer 29 Troubleshooting the printer The printer is simple and generally trouble-free, however unexpected conditions may arise. Use the charts below to diagnose and solve these printer conditions, or use the interactive tech support tool at www.CognitiveTPG.com. To resolve complex issues, you may need to contact a service representative. If unexpected conditions arise while installing the USB driver, take a look in the FAQ section located at www.CognitiveTPG.com.
Chapter 4: Using the Printer Print is light or spotty Paper roll loaded Check that the paper incorrectly is loaded properly Chapter 3: Setting up the printer, “Load or change the receipt paper” (See page 14) Thermal printhead is dirty Use recommended thermal receipt paper (See note below.
Chapter 4: Using the Printer 31 Printer does not function Condition Possible Causes What to Do Where to Go Printer does not function Printer not plugged in when turned on Check that printer cables are properly connected on both ends Chapter 3: Setting up the printer, “Connect the cables” (See page 17) Check that the host or power supply is getting power Chapter 3: Setting up the printer, “Connect the cables” (See page 17) Receipt cover not fully closed Close and latch the receipt
Chapter 5: Paper and Supplies A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev.
Chapter 5: Paper and Supplies 33 Chapter 5: Paper and Supplies Ordering from CognitiveTPG Printer parts, accessories, and small quantities of paper can be ordered directly from CognitiveTPG. While the CognitiveTPG part numbers are listed here for your convenience, keep in mind that these numbers may change before this guide is outdated. To place an order or get more non-technical information, call your CognitiveTPG representative or the sales line at (800) 732-8950.
Chapter 5: Paper and Supplies Qualified Paper Grades Contact the converter of your choice to order paper. CognitiveTPG recommends the following paper grades produced by their respective manufacturers. There are a number of paper converters qualified to provide this paper, provided the POS rolls are from these recommended grades. Refer to the website www.CognitiveTPG.com for updates to this list.
Chapter 5: Paper and Supplies 35 Ordering miscellaneous supplies Cash drawers Order cash drawers from the following suppliers: Cash Drawers Number NCR 7052-K657TM M-S Cash Drawer Corp. EP-125 K seriesTM, EP-127TM, EP-102TM APG Cash Drawer Model 322TM Indiana Cash Drawer Model SLDTM Power supply and power cords Other suppliers may use different part numbers. Item Type Order Number 60-Watt power supply with attached cable to printer and U.S.
