User`s guide

Chapter

Troubleshooting

Most programming problems quickly resolve themselves with careful

examination of the offending label format or program code. When you

cannot solve a problem by simply reviewing your work, your best

approach is to start troubleshooting using the information in your User’s

Guide.

NOTE: Some programming problems can masquerade as hardware problems.

If your printer seems to be broken but the information in the User's Guide does

not point to a solution, review "Common problems and their solutions" below.

If you know or suspect that you have a hardware problem, refer to your

User’s Guide. If you aren’t sure, try these preliminary tests to help

isolate the problem:

8. Run a printer self-test.

If the printer will not print a self-test label, follow the procedures in

the User’s Guide to resolve that problem first. The printer will not

respond to incoming data if it will not print a self-test label.

9. Print a proven label format.

If you have a known-good label format, try printing it before

troubleshooting new label formats. If the proven format will not

print, look for a communication problem. If the proven format does

print, you will have eliminated most of the possible hardware-