User`s guide

Maintenance, Troubleshooting, and General Tips
Cleaning & Maintenance:
1. Open the print mechanism. Turn the printer off
when cleaning the printhead. Make sure the
printhead is completely dry before turning the
printer back on.
2. Clean the printhead (A), platen (B), and the index
sensors (C & D) with a soft, lint-free cloth
saturated with 99 percent isopropyl alcohol or a
certified cleaning pen.
3. Turn the printer on and press the FEED button to
clean all sides of the roller.
CAUTION! INCORRECTLY CLEANING THE PRINTER
WILL CAUSE PERMANENT DAMAGE AND VOID THE
PRINTER’S WARRANTY. COGNITIVE RECOMMENDS
USING A CERTIFIED CLEANING PEN FOR ALL THE
PRINTER’S CLEANING REQUIREMENTS.
C Series Cleaning Supplies
Part #
Size
(inches)
Items
per
box
Description
14-00-0002 none 12 Cleaning pen
Troubleshooting Tips:
Problem = Red Ready Light Possible Causes: Printhead unlatched
Out of media: labels, tags, or ribbon
Miss indexed label or tag
Problem = No power or ready lights Possible Causes: Printer switched off
Power supply not connected properly
Power supply not working properly
Problem = Labels continuously feeding Possible Causes: Wrong indexing mode (gap, bar, TT)
Printer indexing not calibrated
Index sensor in the wrong position
Problem= Labels feed but nothing prints Possible Causes: Ribbon not loaded for TT media
Ribbon loaded incorrectly
Darkness too low
General Printing Tips:
!" Thermal transfer printers can operate in direct thermal or thermal transfer mode and must be
set to the correct print mode for proper results.
!" All CRx printers can use black bar, gap, or notch indexing. Continuous media may also be
used.
!" Label printing software provides the means to change the printer’s settings. See the software
and network printing sections of the User’s Manual (located on the Companion CD or the
Cognitive website) for more details.
!" Refer to the Cognitive Programming Manual, included on the Companion CD or the Compact
Industrial website, to change the printer’s settings using Cognitive Programming Language
(CPL).
!" The Companion CD includes Microsoft Windows drivers, label design software, and complete C
Series documentation including the C Series User’s Guide.
!" Website Address: http://www.compactindustrial.com/