User`s manual

5-4 Troubleshooting
Printing takes much
longer than usual.
The image file size may be larger than
usual and, therefore, takes longer to
process.
The EP-1000 is too warm (the Fault
light flashes green).
Wait a few minutes.
Wait until the temperature inside the
EP-1000 falls.
If the temperature does not fall, power
off the EP-1000. Consider moving the
EP-1000 to a location where the
temperature is lower.
Nothing happens when a
print job is sent.
The job is processing.
The communication settings may be
incompatible with the host computer.
There may be a problem with the print
connections.
Wait to see if the job is still processing.
During data transfer, the Parallel and
USB light come on steady.
• Print a file that you successfully
printed previously.
• If that does not work, check the
communication settings to make
sure they are compatible with the
host computer.
• Disconnect the imager cable, then
make a test print.
• If the test print works, reconnect the
imager cable, make sure the correct
port is selected at the display panel,
and try printing from the host
computer.
• If the problem persists, contact
Codonics Technical Support.
White or colored lines and
scratches appear on
prints.
Dust or dirt has caused contamination. • Check that the paper in the paper
tray is clean and streak free.
• Check that the ribbon is clean.
• Clean the thermal print head. Refer
to “Cleaning the Thermal Print Head”
on page 5-12.
• If the problem persists, contact
Codonics Technical Support.
Table 5-2. EP-1000 Troubleshooting Chart (Continued)
Problem Possible Causes Solutions