User guide

GETTING STARTED
Using your new SVMi E-Series Subscriber Services is as simple as following a few
simple spoken instructions. First time users should read this section as a tutorial.
You should start with the following steps:
• Access your Subscriber Services Menu - You already know how to do this.
From the Subscriber Services Menu:
• Record a Primary/No-Answer Personal Greeting. Dial [5][1].
• Record a Mailbox Greeting. Dial [5][7].
• Change your access code (Password). Dial [#][7][1].
• Record your name. Dial [#][7][2].
• Enter your directory name. Dial [#][7][3].
After you have completed the steps above your Subscriber Services are set up and
ready to use.
LISTEN TO YOUR MESSAGES
If there are new messages in your mailbox your [VMMSG] key will be lit. Call the
SVMi E-Series by pressing this key, and when prompted enter your password.You
will then be at the Subscriber Services Menu.Select [1] to listen to new messages
or [3] to listen to saved messages.
Note:After you enter your password,if “Autoplay of New Messages”is enabled and
you have new messages the SVMi E-Series will begin to play them automatically.
A subscriber can control this feature. From the Subscriber Services Menu [6] [5]
toggles “Autoplay of New Messages”ON/OFF.
SUBSCRIBER SERVICES MENU
The following is a list of all the options available in the Subscriber Main Menu.
1 LISTENING TO NEW MESSAGES
11 GROUP NEW MESSAGES
2 RECORD AND SEND A MESSAGE
3 LISTENING TO OLD MESSAGES
33 GROUP OLD MESSAGES
4 ACCESS MANAGER
5 PERSONAL GREETINGS
6 MAILBOX ADMINISTRATION
8 PAUSE / RESUME
6362
ACCESSING YOUR MAILBOX
[Also known as Subscriber Services Menu]
Inside Callers
[Subscriber logging in from their Desk]
• Dial the SVMi E-Series access number or press the key assigned to ring
SVMi E-Series [VMMSG].
• Enter your personal password when prompted (the default password is
0000).
Outside Callers [Subscribers calling from Cell Phones or outside of the
office environment]
• Dial the phone number that will be answered by the SVMi E-Series.The main
greeting will answer.
• At the main greeting dial [#] plus your Subscriber (or mailbox) number
(Subscriber and Mailbox numbers will usually match your extension number).
• Enter your personal password when prompted (the default password is
0000).
Access your Subscriber Services (or Mailbox) from a Station
other than your Own (or checking a mailbox associated with a
different station)
• Press the [VMMSG] key or dial the SVMi E-Series group number.You will be
prompted to enter a password.
• Press [].This will take you to the Main Auto Attendant Menu.
• Press [#] plus the Subscriber number of your choice.You will be prompted to
enter you password.
At this point the inside and outside callers follow the same instructions. You will
hear a message stating the number of messages left in your mailbox.You will then
hear the Subscriber Services Menu with the following options:
1 Listen to New Messages - S
ee Listening to your Message.
2 Record and Send Message - See Sending Messages.
3 Review Saved Messages - See Listening to your Message.
4 Access Manager - See Access Manager.
5 Personal Greetings - See Personal Greetings.
6 Mailbox Administration - See Mailbox Administration.
# Personal Services - See Personal Services.
 Return to Main Menu.
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