TABLE OF CONTENTS SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE for OfficeServ™ 7000 Series ABOUT THIS BOOK .................................................................................... 1 SPECIAL FEATURES System Ring Plans .......................................................................................................... 2 Manual Ring Plan Change ............................................................................................ 2 Temporary Ring Plan Override ....................
SYSTEM ADMINISTRATOR PROGRAMMING Customer Level Access .............................................................................................. 10 Customer Level Access Using the PROG Key ......................................................10 Changing Feature Passcode ......................................................................................11 Set Date and Time Display ................................................................................
SPECIAL FEATURES SYSTEM RING PLANS Your system is designed to have a maximum of six different Ring Plans. Each ring plan can be programmed to allow different lines to ring different ring plans to ring different station and/or station groups. Examples of why different ring plans are required can include normal day operation, night operation, using different operators during different lunch shifts and Saturday or evening hours of operation.
When the second or third option is selected the barger will take priority over the line. This means unless you (barger) hang up first, the station or line you barged into will still be connected to you when the station you barged into hangs up. When the third option is selected, the station that barges-in can monitor the conversation and no warning tone or display will be sent to the station being monitored.The handset transmitter and keyset microphone are disabled.
NOTE: Outgoing DISA calls are controlled by the dialing class of the station identified by the security code.The DISA line must have disconnect supervision from the central office. Insist that this service is verified by your installation/service company. DISA SECURITY A common practice among hackers is to repeatedly dial a known DISA access number (usually with a computer) and try a different passcode each time.
USING AUTHORIZATION CODES CALLER ID SPECIAL FEATURES After going off-hook, the station user must dial , followed by a four digit authorization code. If you enter a correct code, you will hear confirmation tone and then receive a dial tone and you can make an outside call in the usual manner. The station then follows the dialing class for that authorization code. If you enter an incorrect code, the station returns error tone. This code may or may not print on SMDR reports depending on SMDR programming.
CALLER ID SPECIAL FEATURES SYSTEM ADMINISTRATOR PROGRAMMING INVESTIGATE [ISPY] Investigate allows selected stations with a special class of service to investigate any call in progress. If CID information is available for an incoming call, you will know to whom this station user is speaking. For outgoing calls, you can see the number that was dialed. After investigating, you may barge-in on the conversation, disconnect the call or hang up your phone to end the investigation.
CHANGING FEATURE PASSCODE You can change individual feature passcodes. This program is used to change the passcodes for several features. These features are the following: RING PLAN SERVICE, DISA ALARM, ALARM CLEAR, and AA RECORD. Note: Each passcode is four digits long. Each digit can be 0 to 9. PROGRAM KEYS UP & DOWN - Select the extension number. HOLD - Press to reset the passcode to default settings. Open customer programming and follow the instructions below.
2. Dial the station number OR use the UP and DOWN keys to scroll through the keyset numbers and press the right soft key to move the cursor right [205] PASSCODE PASSCODE:,,,, 3. Press HOLD to reset the passcode [205] PASSCODE PASSCODE : 1234 NOTE: Directory information is always 11 characters. DEFAULT DATA: NONE Names are written using the keypad. Each press of a key will select a character. Pressing the dial pad key moves the cursor to the next position.
PROGRAM TRUNK NAMES iDCS / ITP / SMT-i / DS 5000 KEYSETS COUNT 1 2 3 4 5 DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 DIAL 6 M N O ^ 6 DIAL 7 P Q R S 7 DIAL 8 T U V , 8 DIAL 9 W X Y Z 9 DIAL , : = [ ] , 1. When the character you want appears on the same dial pad key as the previous character, press UP to move the cursor one space to the right. 2.
PROGRAM STATION GROUP NAMES PROGRAM SYSTEM SPEED DIAL NUMBERS This program is used to assign a character name or identification for each station group. You may assign a name 11 characters long. The system list starts with 200 numbers and can be increased in blocks of ten. The system may have either 500 or 950 maximum depending on the setting in MMC 861. See your service company to increase or decrease the system list. PROGRAM KEYS The speed dial codes are 500–999 or 050–999.
iDCS KEYSETS SMT-i5220 8D KEYSET PROGRAMMABLE KEYS LAYOUT A B C D E 28D KEYSET, 18D KEYSET PROGRAMMABLE KEYS LAYOUT SMT-i5230 A (Flash) B (Pause) C (Conversion) D VOLUME (Hide) E Transfer A C E B D F (Name/Number) F (Clear) Speaker F (Clear) Transfer Speaker A (Flash) B (Pause) C (Conversion) D DS 5000 SERIES KEYSETS (Hide) E (Name/Number) F 14D KEYSET PROGRAMMABLE KEYS LAYOUT 7S KEYSET PROGRAMMABLE KEYS LAYOUT SMT-i5243 A B C D E F A B C D E F A (Not Used) & D (Con
Open customer programming and follow the instructions below. PROGRAM SYSTEM SPEED DIAL NAMES ACTION DISPLAY 1. Press TRSF and then dial 705 Display shows the first number SYS SPEED DIAL 500: This program is used to assign a character name or identification for each system speed dial location. This name enables you to locate the speed dial number when you are using the directory dial feature.You may assign a name 11 characters long. 2. Dial the speed bin desired (e.g.
PROGRAM PERSONAL SPEED DIAL NUMBERS FOR OTHER STATIONS Open customer programming and follow the instructions below. ACTION DISPLAY Individual station users can program their own numbers, but in cases where this is not practical, or for single line telephone users, this program allows a system administrator to view or change any station’s speed dial numbers. The station speed dial codes are 00–49 or 000–049.
PROGRAM PERSONAL SPEED DIAL NAMES FOR OTHER STATIONS Each individual station user can program his/her own names but in cases where it is impractical or for single line telephone users, this program allows a system administrator to view or change any station’s speed dial names. The station speed dial codes are 00–49. Each station begins with ten numbers (00–09) and can be assigned more in blocks of ten up to a maximum of fifty numbers.
3. Enter in the message using the procedure in Program Station Names and press the right soft key to return to step 2 above PGM.MESSAGE (16) IN THE SHOWROOM 5. Enter the alarm type from the list above OR press UP or DOWN to select the alarm type and press the right soft key to move the cursor [205]ALM REM (2) HHMM:1300DAILY 4. Press TRSF to store and exit programming OR press SPK to store and advance to the next program 6.
SG....................Station Group ................................501–509 for the OfficeServ 7030 501–519 for the OfficeServ 100, OfficeServ 7100, OfficeServ 7200-S 501–539 for the OfficeServ 500 M 501–579 for the OfficeServ 500 L 501–539 for the OfficeServ 7200 501–579 for the OfficeServ 7400 PROGRAM KEYS UP & DOWN - Select the extension number. KEYPAD - Used to enter extender codes. HOLD - Used to clear the displayed data. 1.
STATION TIMERS Each station can have five timers customized for them to accommodate station users with individual work habits. These timers are as follows: NO ANS FWD DTMF Duration This is the duration of DTMF tones sent to an analog voice mail port. The default duration is 100 milliseconds and the range is 0100 to 9900 milliseconds. F-DGT DELY First Digit Delay This is the time the system will wait before sending DTMF digits to a voice mail port.
ACTION DISPLAY HOLIDAY 1. Press TRSF and then dial 728 Display shows first entry TRANSLATION:(001) DIGIT: This program provides the ability to set as many as 20 different holidays. Each holiday will override the System Operating Mode for that particular date with a programmed ring plan. 2. Dial entry number (e.g.
CUSTOMER SET RELOCATION This program is used to swap information associated with two stations. All assignments such as trunk ring, station group, station COS, station speed dial etc. will follow this program. 18 button keysets and 28 button keysets can be exchanged. If incompatible set types are selected the system will provide an ERROR: NO MATCH message. 18 button and 28 button key assignments should be taken in consideration when relocating these type of sets.
SYSTEM MAINTENANCE ALARMS The OfficeServ 100, OfficeServ 500, and OfficeServ 7000 systems provide a feature that self-checks for any failures. If a failure does occur in the software or hardware, a fault error will be generated and buffered to an alarm report. During an alarm state every phone with an assigned SYSTEM ALARM button will ring and cause the SYSTEM ALARM button to flash amber. A phone with a display should be used so that the alarm information can be viewed.
