Home Page Table of Contents Sys Admin
Home Page Table of Contents Sys Admin TABLE OF CONTENTS SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE for OfficeServ™ 7000 Series ABOUT THIS BOOK .................................................................................... 1 SPECIAL FEATURES System Ring Plans .......................................................................................................... 2 Manual Ring Plan Change ............................................................................................
Home Page Table of Contents Sys Admin SYSTEM ADMINISTRATOR PROGRAMMING Customer Level Access .............................................................................................. 10 Customer Level Access Using the PROG Key ......................................................10 Changing Feature Passcode ......................................................................................11 Set Date and Time Display ...............................................................................
Home Page SPECIAL FEATURES SYSTEM RING PLANS Your system is designed to have a maximum of six different Ring Plans. Each ring plan can be programmed to allow different lines to ring different ring plans to ring different station and/or station groups. Examples of why different ring plans are required can include normal day operation, night operation, using different operators during different lunch shifts and Saturday or evening hours of operation.
Home Page When the second or third option is selected the barger will take priority over the line. This means unless you (barger) hang up first, the station or line you barged into will still be connected to you when the station you barged into hangs up. When the third option is selected, the station that barges-in can monitor the conversation and no warning tone or display will be sent to the station being monitored.The handset transmitter and keyset microphone are disabled.
Home Page NOTE: Outgoing DISA calls are controlled by the dialing class of the station identified by the security code.The DISA line must have disconnect supervision from the central office. Insist that this service is verified by your installation/service company. DISA SECURITY A common practice among hackers is to repeatedly dial a known DISA access number (usually with a computer) and try a different passcode each time.
Home Page USING AUTHORIZATION CODES Table of Contents Sys Admin CALLER ID SPECIAL FEATURES After going off-hook, the station user must dial ! followed by a four digit authorization code. If you enter a correct code, you will hear confirmation tone and then receive a dial tone and you can make an outside call in the usual manner. The station then follows the dialing class for that authorization code. If you enter an incorrect code, the station returns error tone.
Home Page CALLER ID SPECIAL FEATURES TEAR HERE • • • • At your keyset, press the INVESTIGATE [ISPY] key. Enter your station passcode. (Default passcodes cannot be used.) Enter the station number to be investigated. You can now press BARGE to barge-in on the conversation. OR You can press NND to view more information about the call. OR You can press DROP to disconnect the call. NOTES: 1. If the call is an outgoing call, the NND key will not appear. 2.
Home Page CHANGING FEATURE PASSCODE You can change individual feature passcodes. This program is used to change the passcodes for several features. These features are the following: RING PLAN SERVICE, DISA ALARM, ALARM CLEAR, and AA RECORD. Note: Each passcode is four digits long. Each digit can be 0 to 9. PROGRAM KEYS UP & DOWN - Select the extension number. HOLD - Press to reset the passcode to default settings. Open customer programming and follow the instructions below.
Home Page 2. Dial the station number OR use the UP and DOWN keys to scroll through the keyset numbers and press the right soft key to move the cursor right [205] PASSCODE PASSCODE:!!!! 3. Press HOLD to reset the passcode [205] PASSCODE PASSCODE : 1234 Sys Admin 4. Press TRSF to store and exit programming OR press SPK to store and advance to the next program NOTE: Directory information is always 11 characters. DEFAULT DATA: NONE Names are written using the keypad.
Home Page iDCS / ITP / SMT-i / DS 5000 KEYSETS COUNT 1 2 3 4 5 DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 DIAL 6 M N O ^ 6 DIAL 7 P Q R S 7 DIAL 8 T U V ! 8 DIAL 9 W X Y Z 9 DIAL ! : = [ ] ! 1. When the character you want appears on the same dial pad key as the previous character, press UP to move the cursor one space to the right. 2.
Home Page Table of Contents Sys Admin PROGRAM STATION GROUP NAMES PROGRAM SYSTEM SPEED DIAL NUMBERS This program is used to assign a character name or identification for each station group. You may assign a name 11 characters long. The system list starts with 200 numbers and can be increased in blocks of ten. The system may have either 500 or 950 maximum depending on the setting in MMC 861. See your service company to increase or decrease the system list.
Home Page iDCS KEYSETS SMT-i5220 8D KEYSET PROGRAMMABLE KEYS LAYOUT A B C D E F 28D KEYSET, 18D KEYSET PROGRAMMABLE KEYS LAYOUT C E B D F Sys Admin SMT-i5230 A (Flash) B (Pause) C (Conversion) D VOLUME A Table of Contents (Hide) E Transfer (Name/Number) F Speaker (Clear) Transfer Speaker (Clear) A (Flash) B (Pause) C (Conversion) D DS 5000 SERIES KEYSETS (Hide) E (Name/Number) F 14D KEYSET PROGRAMMABLE KEYS LAYOUT 7S KEYSET PROGRAMMABLE KEYS LAYOUT SMT-i5243 A B C D E F
Home Page Table of Contents Sys Admin Open customer programming and follow the instructions below. PROGRAM SYSTEM SPEED DIAL NAMES ACTION DISPLAY 1. Press TRSF and then dial 705 Display shows the first number SYS SPEED DIAL 500: This program is used to assign a character name or identification for each system speed dial location. This name enables you to locate the speed dial number when you are using the directory dial feature.You may assign a name 11 characters long. 2.
Home Page Table of Contents Sys Admin PROGRAM PERSONAL SPEED DIAL NUMBERS FOR OTHER STATIONS Open customer programming and follow the instructions below. ACTION DISPLAY Individual station users can program their own numbers, but in cases where this is not practical, or for single line telephone users, this program allows a system administrator to view or change any station’s speed dial numbers. The station speed dial codes are 00–49 or 000–049.
Home Page PROGRAM PERSONAL SPEED DIAL NAMES FOR OTHER STATIONS Each individual station user can program his/her own names but in cases where it is impractical or for single line telephone users, this program allows a system administrator to view or change any station’s speed dial names. The station speed dial codes are 00–49. Each station begins with ten numbers (00–09) and can be assigned more in blocks of ten up to a maximum of fifty numbers.
Home Page 3. Enter in the message using the procedure in Program Station Names and press the right soft key to return to step 2 above PGM.MESSAGE (16) IN THE SHOWROOM Table of Contents Sys Admin 5. Enter the alarm type from the list above OR press UP or DOWN to select the alarm type and press the right soft key to move the cursor [205]ALM REM (2) HHMM:1300DAILY 4. Press TRSF to store and exit programming OR press SPK to store and advance to the next program 6.
Home Page SG....................Station Group ................................501–509 for the OfficeServ 7030 501–519 for the OfficeServ 100, OfficeServ 7100, OfficeServ 7200-S 501–539 for the OfficeServ 500 M 501–579 for the OfficeServ 500 L 501–539 for the OfficeServ 7200 501–579 for the OfficeServ 7400 PROGRAM KEYS UP & DOWN - Select the extension number. KEYPAD - Used to enter extender codes. HOLD - Used to clear the displayed data.
Home Page STATION TIMERS Each station can have five timers customized for them to accommodate station users with individual work habits. These timers are as follows: NO ANS FWD No Answer Forward This is the amount of time a call will ring at a station before it forwards to the Forward No Answer destination. The default is 15 seconds and the range is 000 to 250 seconds. Make sure that this timer is not set to a greater value than the transfer recall timer or transferred calls will not forward. DTMF DUR.
Home Page ACTION HOLIDAY This program provides the ability to set as many as 20 different holidays. Each holiday will override the System Operating Mode for that particular date with a programmed ring plan. Press TRSF and then dial 728 Display shows first entry TRANSLATION:(001) DIGIT: 2. Dial entry number (e.g.
Home Page CUSTOMER SET RELOCATION This program is used to swap information associated with two stations. All assignments such as trunk ring, station group, station COS, station speed dial etc. will follow this program. 18 button keysets and 28 button keysets can be exchanged. If incompatible set types are selected the system will provide an ERROR: NO MATCH message. 18 button and 28 button key assignments should be taken in consideration when relocating these type of sets.
Home Page SYSTEM MAINTENANCE ALARMS The OfficeServ 100, OfficeServ 500, and OfficeServ 7000 systems provide a feature that self-checks for any failures. If a failure does occur in the software or hardware, a fault error will be generated and buffered to an alarm report. During an alarm state every phone with an assigned SYSTEM ALARM button will ring and cause the SYSTEM ALARM button to flash amber. A phone with a display should be used so that the alarm information can be viewed.
Home Page Table of Contents Sys Admin
Table me Page of Contents STD Telephone STANDARD TELEPHONE USER GUIDE for OfficeServ™ 100, OfficeServ™ 500 and OfficeServ™ 7000 Series December 2009 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
ABOUT THIS BOOK ................................................................................1 THINGS YOU SHOULD KNOW ..........................................2–3 OUTSIDE CALLS Making an Outside Call......................................................................................4 Answering an Outside Call ..............................................................................4 Universal Answer ..............................................................................................
Telephone of Contents ome Page DIALING FEATURES Speed Dialing......................................................................................................13 Programming Personal Speed Dial Numbers ........................................13 Last Number Redial ..........................................................................................13 Save Number with Redial ..............................................................................13 Pulse to Tone Changeover...................
HOOKFLASH Throughout this guide, you will see references to “hookflash.” A hookflash is a momentary operation of the hookswitch required for a feature operation. Some telephones have a FLASH key. This key may be pressed instead of the hookswitch. The system provides several tones to assist you. Some of these tones are already familiar to you. Intercom Dial Tone—A steady tone that indicates you can begin dialing.
Lift the handset and receive internal dial tone. Dial a C.O. line or line group access code. Receive outside dial tone and then dial the telephone number. Finish the call by replacing the handset. If your system is programmed to require an authorization code before making a call: • • Dial ! and a valid code. You will hear confirmation tone, followed by dial tone. Select a C.O. line.
• • • • • • Telephone CALLING OTHER STATIONS of Contents ome Page INTERCOM CALLS CALLING YOUR SYSTEM OPERATOR • • Lift the handset and dial 0 to call your system operator or group of operators. If you want to call a specific operator, dial that person’s extension number. Lift the handset. Dial the extension number or group number. Wait for the party to answer. If you hear several brief tone bursts instead of ringback tone, the station you called is set for Voice Announce or Auto Answer.
• • When you are connected to any call, hookflash, receive transfer tone and dial 11. The call will now be on hold. You may now make or receive a second call. To take the caller off hold, lift the handset and dial 11. You are now connected to the call. You may resume your conversation. NOTE: A standard telephone can put only one call on hold at a time.
If an outside call has been camped-on to your phone or another station is camped-on to you: To forward all of your calls to another station: • • • • • • You will receive camp-on tone indicating another call is waiting. Hookflash and then dial 11 to put the first call on hold. Hang up and the waiting call will ring. Lift the handset to answer. Complete this call by transferring it or hanging up. Lift the handset and then dial 11 to return to your first call.
• • Dial 606 plus your extension number. Receive confirmation tone and hang up. If you want a specific extension’s calls forwarded to your phone (Remote Call Forward): • • Dial 606 plus the desired extension number. Receive confirmation tone and hang up. To cancel Forward Follow Me, lift the handset and dial 600—OR—dial another forward code, e.g., 601. FORWARD DND To forward your phone when you activate DND. • • Dial 605 followed by the destination you want your calls to forward to.
Telephone When making an outside call on a dial pulse line, press #. All digits dialed after the # will be sent as tones. of Contents me Page PULSE TO TONE CHANGEOVER PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle condition: • • • Lift the handset. Dial 55 plus zone number 0, 1, 2, 3 or 4. After the brief attention tone, make the announcement.
CANCELING A MESSAGE To retrieve a call that has been parked for you: You can cancel a message indication that you have left at another station. • • Lift the handset. Dial 10 plus the station number that was announced. You will be connected to the parked call. SETTING A MESSAGE INDICATION When you are calling another station and no one answers or you receive a busy signal, you can set a message indication at that station.
DO NOT DISTURB • Use Do Not Disturb (DND) when you want to block calls to your keyset. • • • • Lift the handset and then dial 401. To cancel DND, lift the handset and then dial 400. You are able to make calls while in the DND mode. ANSWERING THE DOOR PHONE When your station is programmed to receive calls from the door phone: • • • You will receive three short rings repeatedly. Lift the handset and you will be connected to the door phone.
• Lift handset to go offhook and dial 15100 plus your station passcode (default 1234) then dial 2. Listen for system dial tone and replace handset. Your station is now locked from making both internal and outgoing calls. To unlock your phone: • • Lift handset to go offhook and dial 15100 plus your station passcode (default 1234) then dial 0. Listen for system dial tone and replace handset. Your station is now unlocked.
TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _________________________ _________________________ 31 _________________________ _________________________ 32 _________________________ _________________________ 33 _________________________
Telephone of Contents me Page NOTES
Home Page Table of Contents Hospitality OfficeServ Hospitality TM for the OfficeServTM 7200 and OfficeServTM 7400 SYSTEM ADMINISTRATOR GUIDE Samsung Telecommunications America, Inc. reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America, Inc. also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Samsung Telecommunications America, Inc.
Home Page Table of Contents Hospitality TABLE OF CONTENTS ABOUT THIS BOOK .................................................................................... 1 CHECK IN / CHECK OUT ....................................................................... 2 Checking in a guest when you know an available room number ................. 3 Express Check In ...............................................................................................................
Home Page Table of Contents Hospitality NIGHT SERVICE OPERATION .......................................................22 Automatic Night Service..............................................................................................22 Manual Night Service....................................................................................................23 When using a single ring plan key .....................................................................23 When using multiple ring plan keys ...
Home Page CHECK IN / CHECK OUT CHECK IN / EXPRESS CHECK IN There are three methods that can be used, by an administrator display keyset, when checking a guest into a room.It is possible to check a guest into a room, whether you know an available room number or not. The CHECK IN or XCHIN key is utilized when an available room number is known. The HOTEL key is utilized when an available room number is NOT known.
Home Page 12. Select if the cash deposit is to be applied to the cost of the room or to phone calls. The deposit type not selected may be accessed by using the CREDIT key after the check in procedure is completed. See pages 12 and 13. Cash Deposit ROOM PHONE 13. Enter the amount of the deposit, you must enter 5 digits. Credit Room :XXX.XX 14. Press ACCEPT if the information shown is correct. If it is incorrect press CHANGE and enter the correct amount. Rm:XXXX :XXX.
Home Page Table of Contents Hospitality ENTERING NAMES FROM YOUR KEYSET 12. Pressing EXIT will complete the check in procedure and return your telephone to idle. Name:John Smith EXIT PRINT 13. Press PRINT to receive the initial room account summary. Name:John Smith EXIT PRINT You can assign an 11 character name to your digital phone. This allows you to call the guests by using the directory dial feature. You can enter a guest’s name during the check in procedure or use the following procedure: 14.
Home Page iDCS, ITP, and DS 5000 KEYSETS COUNT 1 2 3 4 5 DIAL 0 Q Z . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 DIAL 6 M N O ^ 6 DIAL 7 P R S & 7 DIAL 8 T U V Q 8 DIAL 9 W X Y ( 9 DIAL : = [ ] Table of Contents Hospitality CHECKING A GUEST OUT OF A ROOM USING THE CHECK OUT KEY ACTION DISPLAY 1.
Home Page CHECKING A GUEST OUT OF A ROOM USING THE HOTEL KEY ACTION DISPLAY 1. Press HOTEL key. Room Check Phone Stat Out Bill 2. Press OUT soft key. Enter Room NUMBER: 3. Enter room number. (Either manually on the keypad or by pressing the associated DSS key). Table of Contents Hospitality DEPOSIT POSTING The CREDIT feature allows an administrator display keyset to apply a deposit to a room bill.
Home Page Table of Contents Hospitality ADDING CREDIT TO A ROOM ADDING TELEPHONE CREDIT TO A ROOM ACTION DISPLAY ACTION DISPLAY 1. Press the CREDIT key and enter the room number (either manually on the keypad or by pressing the associated DSS key). Enter Room NUMBER:XXXX 1. Press the CREDIT key and enter the room number (either manually on the keypad or by pressing the associated DSS key). Enter Room NUMBER:XXXX 2. Enter the Staff ID CODE. Enter Staff Code XXXX 2. Enter the Staff ID CODE.
Home Page EXECUTIVE DO NOT DISTURB Setting an Executive DND ACTION DISPLAY 1. To set DND for a Guest Room Press SET DND key. Enter Extension Number: 2. Enter the Room Number (either manually on the keypad or by pressing the associated DSS key). Set DND: 244 YES EXIT CLEAR ACTION DISPLAY 1. Press SET DND key. Enter Extension Number: 2. Enter the Room Number (either manually on the keypad or by pressing the associated DSS key). Set DND: 244 YES EXIT CLEAR 3.
Home Page GUEST SERVICES BILLING Table of Contents Hospitality BILLING AN ITEM TO A ROOM FROM AN ADMINISTRATOR KEYSET ACTION DISPLAY 1. Press the BILL key and then select ADD. Service Charge ADD DELETE Enter Room Number:XXXX Charges for items or services may also be reduced or deleted from a guest’s room bill. Only an administrator display keyset can reduce or delete an item or charge from a room bill. 2.
Home Page Table of Contents Hospitality SINGLE LINE TELEPHONE BILLING INSTRUCTIONS DELETING OR REDUCING A CHARGE ON A ROOM BILL To bill an item to a room from a Single Line Telephone: ACTION DISPLAY 1. Press the BILL key and select DELETE. Service Charge ADD DELETE 2. Enter the guest room number, either manually on the keypad or by pressing the associated DSS key. Enter Room Number:XXXX 3. Enter the Staff ID CODE. Enter Staff Code XXXX 4. Enter the Item Code. Enter Item Code XX 5.
Home Page LOBBY PHONE SERVICE This feature allows an administrator display keyset to bill a call from a remote location, such as a lobby phone, to a guest’s room bill. The guest calls from the lobby phone to the hotel operator and requests the operator to bill an outside call to his/her room. The operator will press the RB (Remote Billing) key placing the guest on transfer hold. The operator will then enter the guest’s room number and receive a confirmation tone.
Home Page NIGHT SERVICE OPERATION Your system is designed to have alternate modes of operation generally designated as NIGHT service. NIGHT service permits incoming calls to ring at different locations than normal day operation. Since it is customary, to have more than two operating modes, in the Hotel / Motel industry, the HOTEL/MOTEL software allows for three different ringing modes. These ringing modes can be designated as DAY (RP1), NIGHT (RP2) and WEEKEND (RP3) operation.
Home Page WHEN USING A DISPLAY KEYSET WITH MULTIPLE RING PLAN KEYS NON DISPLAY KEYSETS ACTION DISPLAY With a single RING PLAN (RP) key: 1. Press the RING PLAN (RP) key desired. 2. Enter passcode Enter Passcode 3. If you pressed DAY (RP1) KEY RP service operation 4. If you pressed NIGHT (RP2) KEY RP service operation 5. If you pressed WKEND (RP3) KEY RP service operation Table of Contents Hospitality Non-display keysets can also manually change night service.
Home Page ENHANCED USER PROGRAM KEY The enhanced user program feature will allow the Hotel Manager or Administrator to access certain areas of the OfficeServ 500 and OfficeServ 7200 programming to administer some common changes to the system without the assistance of the service technician. ACTION DISPLAY 1. Press the PROG key. Enter Passcode 2. Enter station passcode. Programming Mode Enter PGM ID: 3. Enter MMC to program (e.g. 100). [201] STN LOCK UNLOCKED 4. Make desired program changes. 5.
Home Page PRINTING A PHONE BILL FOR A ROOM ACTION DISPLAY 1. Press the HOTEL key. 2. Press PHONE BILL. Room Check Phone Stat Out Bill 3. Enter the room number, either manually on the keypad or by pressing the associated DSS key. Enter Room Number:XXXX Print Phone Bill &SAVE EXIT &CLR 4. Pressing the PRINT&SAVE key will print out the current telephone charges for the selected room and will maintain the charges as part of the room bill. 5.
Home Page ROOM STATUS REVIEW An administrator keyset can view the room status condition of guest and meeting rooms. Room status can be viewed on an individual room basis, or by all rooms in any of the five possible status conditions or all rooms in all conditions at once. Table of Contents Hospitality PRINTING A ROOM STATUS REPORT An administrator display keyset can request a printout to view the status of guest and meeting rooms. There are five different room status conditions that a room may be in.
Home Page Table of Contents Hospitality 10. Pressing the HOLD key will print a report of all the rooms that are being held for later check out. • NEEDS CLEANING: This indicates that the room needs to be cleaned. • NEEDS MAINTENANCE: This indicates that the room needs to have maintenance performed on it. 11. Pressing the ALL key will print out a report showing the status of all rooms. • HOLD: This indicates that the room is being held pending a late check out.
Home Page Table of Contents Hospitality MAID SERVICE WAKE UP CALLS Housekeeping and maintenance personnel can also update the status of a room. When a room is checked out or reaches the automatic daily update timer, the room status is changed to NEEDS CLEANING. After cleaning the room, the housekeeper dials the HOTEL feature access code, followed by his/her staff ID code and the proper activity code (see table below).
Home Page Table of Contents Hospitality SETTING A WAKE UP CALL CANCELING A WAKE UP CALL If your keyset is programmed with a WAKEUP key you can use this key to enter a WAKE UP time for a guest room, clear a previously set wake up time or print out a list of wake up calls to a guest room since that guest checked in. ACTION DISPLAY 1. Press the WAKEUP key and select CANCEL. Wake Up Call PRINT SET CANCEL 2. Enter the room number, either manually on the keypad or by pressing the associated DSS key.
Home Page PRINTING A WAKE UP REPORT FOR A GUEST ROOM ACTION DISPLAY 1. Press the WAKEUP key and select PRINT. Wake Up Call PRINT SET CANCEL 2. Enter the guest room number, either manually on the keypad or by pressing the associated DSS key. Enter Room NUMBER:XXXX 3. The display will confirm the room number to you. Room:XXXX Wakeup PRINT EXIT 4. If the PRINT key is pressed a report of all wake up activity for the selected guest room, since the current guest checked in will be printed. 5.
