User's Manual

24
Troubleshooting
Contact your hearing care professional if you have any concerns
regarding the operation or safety of your sound processor.
Processor will not turn on
1. Try turning the processor on again. See Turn on and off, page 7.
2. Replace the battery. See Change the battery, page 10.
3. If you have two implants, check that you are wearing the correct
sound processor on each implant, see page 12.
4. If the problem continues, contact your hearing care professional.
The processor switches off
1. Restart the processor by opening and closing the battery door.
2. Replace the battery. See Change the battery, page 10.
3. Check so that the correct battery-type is used.
See requirements for battery on page 32.
4. Ensure that the sound processor is placed correctly, see page 12.
5. If the problems continue, contact your hearing care professional.
You experience tightness, discomfort or develop a skin
irritation at your implant site
1. Try using an adhesive Cochlear SoftWear pad. See Attach a Cochlear
SoftWear™ Pad, page 13.
2. If you are using a retention aid, such as a headband, this may be
placing pressure on your processor. Adjust your retention aid, or try
a different aid.
3. Your processor magnet may be too strong. Ask your hearing care
professional to change to a weaker magnet (and use a retention
aid such as the Safety Line if required).
4. If the problem continues, contact your hearing care professional.