User Guide
Setup Guide
Cochlear
™
Osia
®
Smart App for iPhone
®
Connection is lost
If the connection is lost and the App is unable to
reconnect to the sound processor after following
the on screen instructions, try to completely close
down the App and unpair your sound processor
from your iPhone. Then repeat the pairing sequence
and restart the App.
For further support, visit www.cochlear.com/
customer-service to fi nd contact details to your
local Cochlear Customer Service team.
Updating iOS
To minimize the risk of connection problems when
updating the iPhone operating system(iOS), we
recommend that you unpair the sound processor and
uninstall the App prior to updating the iOS.
If you experience problems after updating the iOS,
unpair the sound processor, uninstall the App and
restart your iPhone. Afterwards, start by pairing the
sound processor, then download and install the App.
For up-to-date information about compatibility, visit
www.cochlear.com/compatibility
How to pair and connect your sound processor to the Osia Smart App
Unpairing your sound processor from your iPhone
On your iPhone, tap Settings -> Accessibility ->
Hearing Devices.
Under Devices, tap the name of your sound
processor. Tap ‘Forget this device.’
Note: You may need to turn off and on Bluetooth
®
.
About Favorites
There are some instances where your Favorites may
be removed from the App, including
• If you have a follow-up with a hearing care
professional and changes are made to your
program(s).
• If you pair a sound processor with a different
serial number to your iPhone.
• If you manually pair a wireless accessory to your
sound processor.
Troubleshooting
OSI011 ISS1 MAR20
Cochlear Osia 2 sound processors are compatible with iPhone, iPad and iPod touch. For compatibility information visit www.Cochlear.com/Compatibility.
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The Bluetooth
®
word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Cochlear is under license.
©Cochlear Limited 2020. All rights reserved. Hear now. And always and other trademarks and registered trademarks are the property of Cochlear Limited or Cochlear Bone Anchored
Solutions AB. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
www.Cochlear.com/US
Cochlear Americas
10350 Park Meadows Drive
Lone Tree, CO 80124 USA
Telephone: 1 303 790 9010
Support: 1 800 483 3123
Cochlear Canada Inc.
2500-120 Adelaide Street West
Toronto, ON M5H 1T1 Canada
Support: 1 800 483 3123
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