Troubleshooting guide

STEP 3: Check the processor microphone
Microphone:
To check the sound quality of the microphone:
•
Use the monitor earphones.
•
Turn the ESPrit 3G off and remove from the child’s head.
•
Attach the monitor earphones.
•
Place the listening earphones into your ears and turn
on the sound processor.
•
With your mouth 8 inches from the microphone, speak into the
microphone listening for distortions.
— If no sound, check other programs to ensure
the monitor earphone is activated.
•
The sound you hear is the sound received by the microphone
before it is processed by the sound processor.
•
Be sure you’re not close to sources of electromagnetic interference
(i.e., radio and TV transmission towers, security systems, computers).
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To check if the microphone is working:
•
Use the lapel microphone and accessories adapter from
the troubleshooting kit.
•
Turn off the ESPrit 3G and remove from the child’s head.
•
Remove accessories adapter socket cover (if inserted).
•
Attach the accessories adapter firmly into the base of the ESPrit 3G
until it snaps into place.
•
Push the lapel microphone connector into the accessories adapter.
•
Place the transmitting coil on the child’s head.
•
Turn on the sound processor and set at the child’s “normal” settings.
•
Speak into the microphone.
•
If the child can hear, the ESPrit 3G microphone is faulty and the lapel
microphone can be used as a substitute until the child’s headset
microphone can be replaced.
If the child’s ESPrit 3G microphone appears to be producing poor sound quality,
a lapel microphone can be used until the child’s headset microphone can be
replaced. Inform the parent that a replacement microphone is required.
If you have reached the end of these instructions, and have not been able to address
or identify the issue, please contact:
•
The child’s family (spare processor)
•
The child’s implant center (loaner processor)
•
Cochlear, ask to speak with customer service or the audiologist on
call (for additional troubleshooting/instructions) 800 523 5798
Plug for your ESPrit 3G
Socket for your
monitoring earphones
Socket for your accessories or
wired assistive listening devices
Socket for attaching the
Accessories Adaptor