Troubleshooting guide

STEP 3: Check the headset components (cables, microphone)
Cables:
•
Check that the cable connections are plugged in correctly.
•
Hold the microphone case with one hand and
put your thumbnail in the slot on the microphone
cover. Remove the microphone cover by pulling
it away from the microphone case.
•
Plug the orange connector on the headset
cable (A) into the orange socket at the bottom
of the microphone case.
•
Plug the transmitting cable (B) into the socket
at the top of the microphone case.
•
Place the coil in your hand.
•
Turn on the SPrint and set microphone
sensitivity to 10.
•
Speak into the microphone and check if the
segment meter responds to speech.
•
If no response, change each cable sequentially using
the cables from the kit.
— Check the segment meter after
each cable change to determine whether
it responds to speech.
•
If the segment meter still does not respond,
go to the next step to check the
ear-level microphone.
Microphone sensitivity
Segment meter
➤
➤
External input
socket
➤
Microphone:
To ensure the ear-level microphone is working, use the lapel microphone
from the kit.
•
Turn off the sound processor and remove
from the child’s head.
•
Insert the lapel microphone connector into
the top of the SPrint processor.
•
Place the transmitting coil on the child’s head
or in your hand, turn on the sound processor
and set at the child’s “normal” settings.
•
Speak into the microphone and check if the
segment meter responds to speech.
•
If the segment meter responds, the
ear-level microphone is faulty and
the lapel microphone can be used
as a substitute until the child’s
headset microphone can be replaced.
•
Inform the parent that a replacement
microphone is required.
Note: If the child needs to use the lapel microphone, clip the lapel microphone onto
the child’s clothing where it is least likely to be jostled, obstructed or contacted
(clothes, food or fingers brushing over the microphone will generate sounds).
If you have reached the end of these instructions, and have not been able to
address or identify the issue, please contact:
•
The child’s family (spare processor)
•
The child’s implant center (loaner processor)
•
Cochlear, ask to speak with customer service or the audiologist on call
(for additional troubleshooting/instructions) 800 523 5798
STEP 4: Identify help messages on LCD
•
Read manual
•
Service required
•
Current speech processor is faulty +
•
Low battery
Slot
➤
A
A
B
Monitor
earphone
Accessory
98