Troubleshooting guide

Troubleshooting Guide
Freedom
™
Bodyworn
Sound Processor
Troubleshooting Kit Contents
•
Disposable AAA batteries (2)
•
Freedom coil (8cm)
•
Freedom magnet – #2 beige
•
Freedom lapel microphone
•
Freedom monitor earphones
•
Freedom Bodyworn shoe and cable
•
Freedom earhook set (small and large)
•
Freedom microphone protector
Before troubleshooting step-by-step, conduct a maintenance check
of the equipment.
Maintenance Check
Confirm:
•
Transmitting cable is properly connected.
•
Cable is not broken or cracked.
•
Transmitting coil is on the child’s head.
Troubleshooting:
Also do the following:
•
Confirm that the Freedom
Bodyworn is ‘ON’.
•
If no sound, turn the Freedom
Bodyworn ‘Off ’ for about
3 seconds, and then ‘On’.
•
Confirm that the child is using
the recommended program setting.
•
Identify any help messages
on the LCD.
Help message H1 = battery flat
•
Change the batteries (ensure that both of the batteries are changed).
•
Ensure that both of the batteries are inserted correctly (make sure the
“+” and “-” symbols on the batteries match the “+” and “-” symbols on
the compartment.
Help message H2 = battery low
•
Replace/recharge both of the batteries.
Help message H3 = coil error
•
Check that the coil is fully inserted in the socket.
•
Check that the coil is correctly located over the implant.
•
Check for cable damage.
•
Change coil by placing your fingernails underneath the coil plug where
it meets the sound processor body, then pulling straight out.
Ensure you are using the correct coil for the child’s implant type: green
plug for Nucleus 22, black plug for Nucleus 24 or Freedom.
Battery full
Battery low
Battery flat
Sample Settings
Select on/off
Button
Increase Button
Decrease Button
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