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18
CR310 REMOTE CONTROL USER GUIDE FOR KANSO® 2
Troubleshoot
PROBLEM RESOLUTION
Remote control won’t
change program or adjust
volume/sensitivity
• If you have two processors, check
both processors are turned on.
• Move the remote control closer to
your processor(s).
• Move the remote control away
from metal objects (e.g. keys) or
other objects that might cause
interference (e.g. mobile phone,
Bluetooth and Wi-fi devices).
Remote control shows
only dashes
• Pair your remote control with your
processor. See Pair your processor
and remote control on page 8.
Remote control shows
pairing error
• Contact your clinician.
Remote control won’t
turn on or ‘wake up’
(display remains blank)
• Replace the battery. See Change
the battery on page 4.