User's Manual

36 KANSO
™
SOUND PROCESSOR
DRAFT ONLY FOR CLINICAL TESTING
PROBLEM RESOLUTION
You do not hear
sound or sound is
intermittent
1. Try a different program. See Change
program on page 10.
2. Replace the batteries. See Change the
batteries on page 6.
3. Make sure the sound processor is
properly oriented on your head, see Wear
your processor on page 14.
4. If the problem continues, contact your
clinician.
You do not hear
sound from a
Wireless
Accessory
1. Check that the Wireless Accessory is
charged and turned on.
2. Check that the Wireless Accessory is
paired with your processor.
3. Check the volume of the Wireless
Accessory.
4. If you use a CR230 Remote Assistant,
use the Streaming menu to check the
connection to the accessory.
5. If you use a CR230 Remote Assistant,
check and adjust the accessory/
microphone mixing ratio.
6. If available, try a different processor.
7. For more troubleshooting, see the
Wireless Accessory User Guide.