User's Manual

34 KANSO
™
SOUND PROCESSOR
DRAFT ONLY FOR CLINICAL TESTING
Troubleshoot
Contact your clinician if you have any concerns regarding
the operation or safety of your sound processor.
PROBLEM RESOLUTION
Processor will not
turn on/button
will not respond
1. Try turning the processor on again. See
Turn on and off on page 8.
2. Replace the batteries. See Change the
batteries on page 6.
3. If you have two implants, check that you
are wearing the correct sound processor
on each implant.
4. If the problem continues, contact your
clinician.
The processor
switches off
1. This is normal operation, as the processor
automatically switches off when not
connected to the implant for more than
two minutes.
2. Replace the batteries. See Change the
batteries on page 6.
The processor will
not turn off
1. Remove the batteries from the
processing unit. See Change the batteries
on page 6.
You want to
perform a regular
check on your
processor
See Regular care on page 24.