User's Guide

55NUCLEUS 7 SOUND PROCESSOR USER GUIDE
TROUBLESHOOT
PROBLEM RESOLUTION
You are not sure
what processor
beeps or light
flashes mean
See Lights on page 48 and Beeps on
page 51.
You do not hear
sound or sound is
intermittent
1. If you use the Nucleus 7 Remote Control,
turn up the volume.
2. If you use the Nucleus Smart app, turn
up the volume or sensitivity.
3. Try a different program. See Change
program on page 20.
4. Change the batteries. See Replace the
battery module on page 8 or Change
disposable batteries on page 10.
5. Make sure the coil cable is fully inserted
into the socket on the processor
6. If the problem continues, contact your
clinician.
You hear
intermittent
sound, a buzzing
sound or distorted
speech
1. Check for sources of interference such as
radio and TV transmission towers (within
approximately 1.6 km or 1 mile),
shopping centres, airport security
systems and mobile phones.
2. Try moving away from any source of
magnetic or electronic interference.
3. If the problem continues, contact your
clinician.
DRAFT ONLY FOR CLINICAL TESTING
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