User's Guide

54 NUCLEUS 7 SOUND PROCESSOR USER GUIDE
Troubleshoot
Contact your clinician if you have any concerns regarding
the operation or safety of your sound processor.
PROBLEM RESOLUTION
Processor will not
turn on/button
will not respond
1. Try turning the processor on again. See
Turn on and off on page 18.
2. Try unlocking the button. See Lock the
control button on page 19.
3. Change the batteries. See Replace the
battery module on page 8 or Change
disposable batteries on page 10.
4. If you have two implants, check that you
are wearing the correct sound processor
on each implant.
5. Check the battery contacts are free of dirt
and dust. See Water, sand and dirt on
page 42.
6. If the problem continues, contact your
clinician.
The processor
switches off
1. Ask your clinician if “Auto power off” is
enabled. If it is, then the processor will
switch off after two minutes when not
connected to the implant.
2. Change the batteries. See Replace the
battery module on page 8 or Change
disposable batteries on page 10.
The processor
will not turn off
1. Check the processor is not locked. See
Lock the control button on page 19.
2. Remove the battery module from the
processing unit. See Remove the battery
module on page 8.
DRAFT ONLY FOR CLINICAL TESTING
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