User manual

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English
Troubleshooting
Battery function can be related
to a number of problems, such as
no sound, intermittent sound and
crackling/buzzing. Often a new
battery is the solution.
If the possible solutions in this
chart do not solve your problem,
please see your hearing care
professional for further assistance.
Feedback (whistling) problems
1
Check that items such as hats and glasses do
not come in contact with the Cochlear Baha
BP100 processor. Also, ensure that neither the
head nor the ear come in contact with the sound
processor.
2
Decrease the volume.
3
Check that the battery door is closed.
1
Problem Cause Possible Solution
No sound/
weak sound
Weak or dead battery. Replace battery.
Volume too low. Turn up volume.
Feedback
(whistling)
Hat, glasses or other object in
contact with sound processor.
Relocate or remove the object.
Battery door in wrong position. Close battery door.
Sound is
distorted or
intermittent
Too high volume. Decrease volume.
Weak battery. Replace battery.
Loose abutment. Contact your hearing care
professional.
Sound
processor
does not
work
Sound processor not turned on. Turn on sound processor.
Battery door is not completely
closed.
Gently close the battery door
completely.
Dead battery. Replace battery.
Battery inserted wrong way. Make sure battery is inserted
correctly.
Indicators
flashing
Programming mode enabled. Remove and insert battery.