Quick Setup Guide

Common Troubleshooting
Problems
Possible Solutions
No Power
*Replace the Battery.
*Hold the Play/Pause/Stop button for 5 seconds.
*Reset the MP3 player by removing the battery
Song Freezes
*Make sure your WMA file(s) are not DRM protected.
*The file is corrupted or damaged.
*Unsupported file format (ACC, WAV …. .. Etc)
No sound after file transfer
*Ensure that the headphones are attached securely to
the player.
*Make sure your WMA file(s) are not DRM protected.
*Unsupported file format (ACC, WAV . …. Etc)
MP3 Player not recognized by the
Computer
*Check the connection.
*Switch USB ports.
* Reset the MP3 player by removing the battery.
If you are still having difficult ies with your MP3 player, please cont act Customer Care,
Hours of operation, Monday - Friday 8:00 AM – 8:30:00 PM EST, Saturday and Sunday
9:00 AM – 5:30 PM EST. You can also reach us online at
[e-mail] or [e-mail]
1 - 800 - 727 - 3592