- COBY Electronics Digital Photo Frame User Manual

COMMON TROUBLESHOOTING

Problems

Solutions

Can’t Find any Photo Viewer,

or another program owns it.

The program will

exit!

*The cause of this error message:

When

connecting the Key Chain to your computer,

the Keychain will prompt you to select “USB Charge or USB Update". Select USB

pdate (Press the RIGHT button and the

MIDDLE button)

then

run the Photo

Viewer Softwa

re.

*Make sure that the USB Cable is plugged in all the way (you should hear a clicking

sound)

*Go to your Desktop to make sure your computer recognizes the Key Chain. The Key

Chain should be listed as a REMOVABLE DISK. If not, replace the cable.

*Go t

o your Device Manager to make sure your computer recognizes the Key Chain.

The Key Chain should be listed as a STORAGE device in the Device Manager. If

not, replace the cable.

*Make sure you have FULL administrator rights on your computer *

Create a new

user account

and

give that account full admin rights, b)

onnect

the Key Chain, c) S

the Key Chain to USB Update,

d) R

un the Photo Viewer software.

Key Chain Frozen

*Un

Plug and Re

Plug the Key Chain to the computer

*Press the Play/Power button two

three times to turn the Key Chain OFF.

*Connect the Key Chain to your computer, Then press the RIGHT button and then the

MIDDLE button, then run the Photo Viewer Software. If you have received the

message” Download Complete” then can start transferring

files to the Key Chain.