User manual

Chapter 5: Maintenance and troubleshooting
98-129217-C Status signalling 135
01800 to
01809
Registration for
data failed
The SAILOR 150 FleetBroadband
has not yet been allowed to
register for data services
(Packet-Switched).
Restart the terminal.
If the problem persists, contact
your Airtime Provider.
02000 to
02009
Satellite signal
weak
The signal from the satellite is
weak.
Check the line of sight to the
satellite.
Check in the web interface
under SETTINGS > Satellite
selection that you have selected
Auto, or a satellite covering your
current position.
02100 to
02109
Ciphering Off The network has turned
ciphering off.
Do not transmit data that
requires ciphering.
02200 to
02209
Ethernet data
session failed
Ethernet data session could not
be established.
See the call log for the cause of
the error. Refer to Viewing the
lists of calls and data sessions
on page 59.
If the problem persists, contact
your distributor.
02900 to
02909
Network failed
authentication
The SAILOR 150 FleetBroadband
does not accept the network as
a valid BGAN network.
Restart the terminal.
If the problem persists, contact
your distributor.
03500 to
03509
2-wire
calibration
failure
2-wire calibration failed on the
Phone interface, because of:
1. Common mode balance
error.
2. The phone is off-hook.
3. Wires are shorted to each
other or to ground.
1. Check the wires to your
phone.
2. Put phone on hook.
3. Check the wires.
03600 to
03609
2-wire
operational
failure
The Phone interface fails to
operate. Possible reasons:
1. Ground shorted.
2. Power overload.
3. Temperature overload.
1. Check the wires.
2. Wait until the event is
cleared; then try again.
3. Wait until the event is
cleared; then try again.
ID Event Text Explanation Remedy