User manual

Chapter 5: Maintenance and troubleshooting
98-129217-C Status signalling 134
01020 to
01029
Too low
temperature
warning
Low ambient temperature is
causing the performance of the
terminal to be degraded or
halted.
The terminal will assume radio
silence if the problem is in the
ACM module of the antenna.
Move the terminal to a warmer
location.
For information on ambient
temperature limits, see the
installation manual.
01110 to
01119
Temperature too
high (critical)
Terminal: Critically high
temperature is causing the
terminal to shut down.
Antenna: Critically high
temperature is causing the
antenna to stop transmission.
If possible, move the failing unit
to a cooler location.
For information on ambient
temperature limits, see the
installation manual.
Contact your distributor if the
problem persists.
01120 to
01129
Too high
temperature
warning
High ambient temperature is
causing the performance of the
system to be degraded or
halted.
The bit rate is reduced.
Move the terminal to a cooler
location.
For information on ambient
temperature limits, see the
installation manual.
01300 to
01309
No GPS fix The GPS receiver has not yet
achieved position fix.
Make sure the view to the GPS
satellites is not blocked.
Note that in some cases it may
take up to 10 minutes to obtain
GPS fix.
01400 to
01409
Satellite signal
lost
The SAILOR 150 FleetBroadband
no longer receives a signal from
the satellite.
Make sure the
SAILOR 150 FleetBroadband has
a clear view to the satellite.
01500 to
01509
SIM card missing No SIM card is detected in the
SIM slot.
Insert SIM card.
If the SIM card is already
inserted, try removing and
reinserting it.
01600 to
01609
SOS calls only The SIM card is not accepted by
the network. Only emergency
calls are allowed.
Enter the PIN and wait for
network approval. If the
problem persists, contact your
Airtime Provider.
01700 to
01709
Registration for
voice failed
The SAILOR 150 FleetBroadband
has not yet been allowed to
register for voice services
(Circuit-Switched).
Restart the terminal.
If the problem persists, contact
your Airtime Provider.
ID Event Text Explanation Remedy