User manual

Chapter 5: Maintenance and troubleshooting
98-129217-C Status signalling 133
All events are logged in the event log. For information on the event log, see Viewing the Event list
or the Event log on page 123.
List of events
The following list explains most of the events that may show in the web interface of the terminal.
Note that the list is not complete.
Note
Events with “Info” level are not included in this list. Only events that can appear in the
Event list and cause a warning icon in the web interface are included.
ID Event Text Explanation Remedy
00100 to
00199
System data
damaged
Important system data is
damaged
Do not use the terminal. Contact
your distributor.
00210 to
00219
SIM module error The SIM interface on the
terminal cannot be used.
Contact your distributor.
00240 to
00249
Temperature
sensor error
The terminal is in danger of
overheating.
Do not use the terminal. Contact
your distributor.
00260 to
00269
System error The terminal cannot
communicate on the satellite
network.
Contact your distributor.
00270 to
00279
Voice module
error
Voice services cannot be
accessed by the terminal
Contact your distributor.
00280 to
00289
Ethernet module
error
The Ethernet interface on the
terminal cannot be used.
Contact your distributor.
00300 to
00309
GPS module error The GPS module is out of
function. The terminal cannot
obtain a valid GPS position.
Contact your distributor.
00340 to
00349
2-wire failure The Phone interface of the
terminal cannot be used.
Contact your distributor.
00350 to
00359
AD9864
calibration data
error
Internal error in the receiving
part of the terminal.
Contact your distributor if the
problem persists.
00360 to
00369
No antenna found The terminal cannot
communicate with the antenna.
• Check the cable between
terminal and antenna.
• Reboot the terminal.
01010 to
01019
Temperature too
low (critical)
Low ambient temperature is
causing the performance of the
terminal to be degraded or
halted.
Move the terminal to a warmer
location.
For information on ambient
temperature limits, see the
installation manual.