User manual

Chapter 5: Maintenance and troubleshooting
98-129217-C Troubleshooting guide 131
A LAN connection
cannot be
established.
The cable is not properly
connected.
Connect the cable.
The cable type or
connector type is not
correct.
For information on the correct type of
connector and cable, refer to the installation
manual.
The connected equipment
is set up to use a static IP
address and
1. the IP address is
reserved for internal
use in the terminal,
or
2. the terminal is set up
to assign a dynamic
IP address to the
equipment.
Do one of the following:
1. Change the IP address of the connected
equipment to an IP address that is not
reserved. See List of reserved IP subnets
on page 143.
2. Set up the equipment to use a dynamic
IP address, or disable DHCP in the
terminal. See step 2. in the section
Setting up the local LAN IP addresses on
page 67.
An IP handset
connection cannot be
established.
The cable is not properly
connected.
Connect the cable.
There is no power (PoE)
in the LAN interface. The
reason may be that there
is not enough power to
supply PoE for the LAN
interface.
Check that the input voltage is within the
specified range
(10.5 - 32 V DC; 11.5 A - 4 A).
Check that you do not have too many
power-consuming devices connected. The
maximum available output power on the
LAN (PoE) interface is 32 W.
If possible, disconnect other connected
devices.
If you have Multi-voice,
see the entry Multi-voice:
Voice call is not put
through. in this table.
See Multi-voice: Voice call is not put
through. in this table.
The administrator
password does not
work.
Someone has changed
the administrator
password.
If the correct password is not found, you
have to reset the password.
Contact your supplier for a reset code. You
must provide the serial number and IMEI
number of the terminal.
Then enter the web interface and reset the
password as described in: Resetting the
administrator password on page 106.
Problem Possible Cause Remedy