User manual

Chapter 5: Maintenance and troubleshooting
98-129217-C Troubleshooting guide 130
Multi-voice: Voice call
is not put through.
The mobile number is not
correctly typed into the
web interface.
Check that all mobile numbers from your
airtime subscription are correctly typed into
the web interface. See Viewing and editing
the mobile numbers on page 57.
Another call is already
active and you are not
using a handset
connected to the LAN
interface.
Use a handset connected to the LAN
interface or wait until no other call is active.
Not enough bandwidth. If possible, close down other voice and data
connections and try again.
Call forwarding when
busy has been disabled.
If Multi-voice calls in the shore-to-ship
direction fail to be established, verify that
the Forward when busy option for Standard
voice is enabled and the correct number
(currently [phone]) is specified. See
Call forwarding on page 86. Note: You must
disable Multi-voice before you can access
the Forward when busy setting.
A Phone connection
cannot be
established.
The cable is not properly
connected.
Connect the cable.
The cable type or
connector type is not
correct.
For information on the correct type of
connector and cable, refer to the installation
manual.
A call is already active in
the terminal.
If your system is using Multi-voice you can
use an IP handset to make the call instead.
Otherwise you must wait until the other
active call is terminated.
No phones are
ringing on incoming
calls.
The Mute function is
activated from an external
device connected to the
I/O interface of the
terminal.
If the Mute function should not be activated,
deactivate it from the external device.
The call types for the
handset interfaces are not
set up correctly.
Check the call types for your handset
interfaces. See Selecting the call type on
page 26.
If you have Multi-voice,
see Multi-voice: Voice call
is not put through.
See Multi-voice: Voice call is not put
through.
Problem Possible Cause Remedy