User manual

Chapter 5: Maintenance and troubleshooting
98-129217-C Troubleshooting guide 129
Troubleshooting guide
The below table provides information on some of the problems that might occur, including
possible causes and remedies to solve the problems.
Problem Possible Cause Remedy
No signal or weak
signal from the BGAN
satellite.
The view to the satellite is
blocked.
Make sure the antenna has a clear view in
all directions. See the installation manual
for details.
The antenna cable is not
properly connected.
Check that both ends of the cable are
connected properly according to the
guidelines in the Installation manual.
Also check that no connectors are damaged.
The system is set up to
use one specific satellite,
but the system is outside
coverage from that
satellite.
Enter the web interface. Select SETTINGS >
Satellite selection. Select Auto and click
Apply.
The system will now search for the satellite
with the strongest signal and attempt to
connect.
No transmission on
the BGAN network is
possible.
The Radio silence
function is activated from
an external device
connected to the I/O
interface of the terminal.
If the Radio silence function should not be
activated, deactivate it from the external
device.
Connection to the
Internet cannot be
established.
Your network user group
does not allow Internet
access.
The administrator can access and change
network user groups in the built-in web
interface of the terminal.
The web interface
cannot be accessed.
The browser is configured
to use a proxy server.
For Microsoft Internet Explorer, select Tools
> Internet Options > Connections > LAN
Settings and clear the field Use a proxy
server for your LAN.
You have entered a
wrong IP address.
Check the IP address and re-enter it. If you
do not have the correct IP address, you can
set the IP address temporarily to the default
address (192.168.0.1) by pressing the Reset
button. See Function of the Reset button on
page 142.
You are connected using
VPN
Close down your VPN connection.