User manual

98-129217-C Getting support 125
Chapter 5
Maintenance and troubleshooting 5
This chapter gives guidelines for troubleshooting and provides an overview of the different means
of status signalling. It has the following sections:
• Getting support
• Uploading software using the web interface
• Uploading software using the TMA
• Part numbers
• Troubleshooting guide
• Status signalling
• Logging of events
• Reset button
• List of reserved IP subnets
Getting support
Overview
If this manual does not provide the remedies to solve your problem, you may want to contact your
Airtime Provider or your local distributor.
Airtime support
If you need assistance from your Airtime Provider, please call the help desk.
To see the help desk number, enter the web interface of your terminal and select HELP DESK. This
help desk number is either taken from the SIM card or entered manually. If no number is available
under HELP DESK, check your Airtime subscription documents for a contact number.
System support
If you need assistance with problems caused by the terminal or antenna, please call a distributor
in your area.
A list of certified partners and distributors is available on Thrane & Thrane’s web site: thrane.com.
Select Maritime and select Distributors from the top menu bar.