USER MANUAL SAILOR 150 FleetBroadband
SAILOR®150 FleetBroadband Document number: 98-129217-C Release date: November 23, 2012 Disclaimer Any responsibility or liability for loss or damage in connection with the use of this product and the accompanying documentation is disclaimed by Thrane & Thrane. The information in this manual is provided for information purposes only, is subject to change without notice and may contain errors or inaccuracies. Manuals issued by Thrane & Thrane are periodically revised and updated.
Safety summary 1 The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Thrane & Thrane A/S assumes no liability for the customer's failure to comply with these requirements.
Service User access to the interior of the system units is prohibited. Only a technician authorized by Thrane & Thrane A/S may perform service - failure to comply with this rule will void the warranty. Do not service or adjust alone Do not attempt internal service or adjustments unless another person, capable of rendering first aid resuscitation, is present. Grounding, cables and connections To minimize shock hazard, the equipment chassis and cabinet must be connected to an electrical ground.
About the manual 2 Intended readers This manual is a user manual for the SAILOR 150 FleetBroadband System. The readers of the manual include anyone who is using or intends to use this system. No specific skills are required to operate the SAILOR 150 FleetBroadband System. However, it is important that you observe all safety requirements listed in the beginning of this manual, and operate the system according to the guidelines in this manual.
Related documents The below list shows the documents related to this manual and to the SAILOR 150 FleetBroadband System. Title and description Document number SAILOR 150 FleetBroadband, Installation Manual 98-129218 Explains how to install the SAILOR 150 FleetBroadband Terminal and the SAILOR 150 FleetBroadband Antenna. SAILOR 150 FleetBroadband, Quick Guide 98-129219 A short guide to the most important functions of the SAILOR 150 FleetBroadband System.
Table of Contents Safety summary ....................................................................................................iii About the manual .................................................................................................. v Chapter 1 Introduction Welcome ...............................................................................................................1 Features and interfaces ......................................................................................
Table of Contents Using the Dashboard ........................................................................................ 52 Using the phone book ....................................................................................... 55 Using the Call log .............................................................................................. 58 Handling SMS messages ..................................................................................60 Setting up the interfaces ...................
Chapter 1 Introduction 1 Welcome Congratulations on the purchase of your SAILOR 150 FleetBroadband System! SAILOR 150 FleetBroadband is a maritime broadband system, providing simultaneous high-speed data and voice communication via satellite through the BGAN (Broadband Global Area Network).
Chapter 1: Introduction This chapter has the following sections: • Features and interfaces • Main units • The Inmarsat BGAN system • Access to services and interfaces Features and interfaces The SAILOR 150 FleetBroadband System offers the following features and interfaces: Simultaneous voice and data communication over BGAN Full duplex, single or multi-user, up to: 150 kbps Standard Voice (4 kbps) or 3.
Chapter 1: Introduction Main units Units overview The SAILOR 150 FleetBroadband System includes the following main units: • TT-3050C SAILOR 150 FleetBroadband Antenna • TT-3739A SAILOR 150 FleetBroadband Terminal • TT-3670A IP Handset & Cradle, wired SAILOR®150 FleetBroadband Antenna The SAILOR 150 FleetBroadband System uses the TT-3050C antenna, which is a small size maritime 2-axis stabilized BGAN antenna. For information on how to install the antenna, refer to the installation manual.
Chapter 1: Introduction SAILOR®150 FleetBroadband Terminal Overview The SAILOR 150 FleetBroadband Terminal is the controlling unit in the SAILOR 150 FleetBroadband System. It contains all user interfaces and a Power LED indicator and stores configuration data. Tools for setup and daily use The Thrane IP Handset can be used for displaying status, accessing a subset of controls and views, starting a streaming session and entering the PIN code for the terminal.
Chapter 1: Introduction Thrane IP Handset and cradle Thrane IP Handset The Thrane IP Handset communicates using Internet Protocols (IP). The handset is not strictly dedicated to the SAILOR 150 FleetBroadband System, but can also be used in a public network as a standard IP telephone. The Thrane IP Handset is powered directly from the LAN interface using Power over Ethernet (PoE).
Chapter 1: Introduction The Inmarsat BGAN system What is BGAN? The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls. The Inmarsat FleetBroadband service FleetBroadband is a maritime communications service offered in the BGAN system.
Chapter 1: Introduction Overview of the BGAN FleetBroadband system A complete BGAN FleetBroadband system includes the SAILOR 150 FleetBroadband Terminal with connected peripherals, a SAILOR 150 FleetBroadband Antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).
Chapter 1: Introduction Packet data service The packet data service available for the SAILOR 150 FleetBroadband offers a Standard IP (background) connection where several users can share the data connection simultaneously. This type of connection is ideal for e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received. Note The SAILOR 150 FleetBroadband only supports one data session at a time per SAILOR 150 FleetBroadband System.
Chapter 1: Introduction Supplementary services The BGAN system also provides the following supplementary services: • Call hold • Call waiting • Call forwarding • Voice mail • Call barring Service limitations SIM lock The supplier may have locked the SIM card to a specific provider. For further information, contact your supplier. Limitations in available services The services available depend on your airtime subscription. Your SIM card may not allow for all the services described in this manual.
Chapter 1: Introduction Access to services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column. Service Interface on the terminal Phone/Fax 3.1 kHz Audioa Analog telephone LAN (PoE) IP handset G3 Fax machine Standard Voice Analog telephone IP handset Data Computer SMS Computer using web interface a. 3.
Chapter 2 Getting started 2 This chapter describes how to start up the system and make the first call or data session.
Chapter 2: Getting started Before you start Operation at high temperatures CAUTION! In very high ambient temperatures, do not touch areas of the terminal that are marked with this symbol. If the terminal is installed in a location where the ambient temperature may exceed 50C, we recommend placing the terminal where unintentional contact is avoided. Note that the maximum allowed ambient temperature is 55°C.
Chapter 2: Getting started Switching on the terminal Using the Power switch To switch on the terminal, use the On/Off switch in the connector panel. It normally takes one or two seconds for the terminal to switch on. Using the ignition system Normally the ignition function is not used in maritime installations. Instead you may want to use the remote on/off function described in the next section.
Chapter 2: Getting started Power up completed When the terminal is switched on, the Power indicator in the terminal lights green. You can now access the terminal settings, but the terminal is not ready for making calls or running data sessions until the system is registered on the BGAN network. You may have to enter a SIM PIN before the system can register. For further information, see Entering the SIM PIN for the terminal on page 17 and Registering with the BGAN network on page 19.
Chapter 2: Getting started Connecting the Thrane IP handset Power supply (PoE) The Thrane IP Handset is powered from the LAN interface, using Power over Ethernet. The total output power from the two interfaces is 32 W. Both interfaces can support devices of power class 1, 2 and 3 (4, 7 and 15.4 Watt), as long as the total power consumption does not exceed 32 W. If the limit is exceeded, the LAN ports are prioritised so that LAN port 1 has the highest priority and port 2 is closed down.
Chapter 2: Getting started Connecting a computer Before connecting to the LAN interface For the LAN interface to work without any further setup, the connected computer must be set up to obtain an IP address and a DNS server address automatically. To check this on your computer (Windows XP), do as follows: 1. Go to Start > Settings > Control Panel > Network Connections. 2. Right-click on the LAN connection you want to use. 3. Select Properties. 4. Highlight Internet Protocol (TCP/IP). 5. Click Properties.
Chapter 2: Getting started Entering the SIM PIN for the terminal Do you need a SIM PIN? Depending on your SIM card, you may have to enter a SIM PIN to use the system. Your SIM PIN is supplied with your SIM card. You can enter the PIN using a standard phone, the Thrane IP Handset or the web interface. Note Using an Administrator user name and password you can change the PIN and enable or disable the use of a PIN. For further information, see Setting up the use of SIM PIN in the terminal on page 111.
Chapter 2: Getting started Example: If the PUK is 87654321 and the new PIN is 1234, dial 87654321 * 1234 * 1234 followed by # or off-hook key. If you enter 10 wrong PUKs, the SIM card will no longer be functional. Contact your Airtime Provider for a new SIM card. Thrane IP Handset: After having entered the user name and password for the terminal you have 3 attempts to enter the SIM PIN, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with the SIM card for your terminal.
Chapter 2: Getting started Wrong PIN You have 3 attempts to enter the PIN in the web interface, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with your SIM card. Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long. If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to contact your Airtime Provider for a new SIM card.
Chapter 2: Getting started Making the first call When the terminal is registered with the BGAN network you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see Making or receiving a phone call on page 28. Making a call from the terminal To make a call from a phone connected to the terminal, dial 00 followed by # or off-hook key.
Chapter 2: Getting started Standard connection to the Internet (default) Note This section only describes a Standard Internet connection with default settings on the terminal. For information on other scenarios, see Setting up the LAN network on page 70. By default, the terminal does not automatically connect to the Internet when you connect your computer or other equipment to the LAN interface. You must activate your connection from the Dashboard in the web interface or from the Thrane IP Handset.
Chapter 2: Getting started Activating the connection using the Thrane IP Handset To activate the connection using the Thrane IP Handset, do as follows: 1. Connect the Thrane IP Handset to one of the LAN ports (preferably port 1). The handset starts up automatically. 2. Select Menu > BGAN in the handset. 3. Select Connect. 4. Use the left/right keys to find the network user group for the application you want to start. 5. Press Start to start the connection. A confirmation window is displayed. 6.
Chapter 3 Operating the system 3 This chapter describes how to use the SAILOR 150 FleetBroadband System. It has the following sections: • General • Using a phone or fax machine • Multi-voice (optional) • Voice Distress (optional) • Using a computer • Using the Thrane IP Handset This chapter does not describe advanced configuration of interfaces. For this type of information, refer to the “Configuring...” sections for the interfaces in Chapter 4, Using the web interface.
Chapter 3: Operating the system • Contacts: • Inclusion of the terminal phone book (not editable) in the Thrane IP Handset Contacts • SIP (Session Initiation Protocol): • Selecting/viewing/configuring the SIP profile used for communication with the BGAN terminal • Date and time: • Possibility of using UTC time received from the BGAN satellite For further information, see the user manual for the Thrane IP Handset.
Chapter 3: Operating the system • set up restricted dialling • set up Multi-voice • set up Voice Distress For information on how to use the web interface, see Using the web interface on page 46. Services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column. Service Interface on the terminal Phone 3.
Chapter 3: Operating the system Using a phone or fax machine Available interfaces Two types of voice equipment connect to the terminal: Standard analogue phone or G3 fax machine: The terminal has one phone connector for connecting a standard analogue phone or fax machine. IP handset: The terminal has two LAN connectors with Power over Ethernet for connecting IP handsets or other IP equipment. For details on the features and functions of the Thrane IP Handset, refer to the user manual for the handset.
Chapter 3: Operating the system Selecting the default outgoing call type To select the default call type for outgoing calls, do as follows: • Phone/Fax. Select the call type in the web interface under SETTINGS > Phone/Fax. For further information, see Configuring the Phone/Fax interface on page 82. • IP handset. Select the call type for each handset in the web interface under SETTINGS > IP Handset > Call settings. For further information, see Setting the call types for IP handsets on page 93.
Chapter 3: Operating the system Selecting the incoming call type To select which call types are accepted for an incoming call, use a computer and the web interface. If you are using Multi-voice, see Handset contexts with additional numbers on page 35. • Phone/Fax. Select the call type under SETTINGS > Phone/Fax. For further details, see Configuring the Phone/Fax interface on page 82. • IP handset. Select the call type for each handset in the web interface under SETTINGS > IP Handset > Call settings.
Chapter 3: Operating the system Receiving a call By default, all devices connected to the Phone interface or the LAN (PoE) interface will ring when one of the mobile numbers is called. Note, however, that this depends on the call type settings. Refer to Selecting the incoming call type on page 28. If you are using Multi-voice there are more options for setting up how to handle incoming calls. See Handset contexts with additional numbers on page 35.
Chapter 3: Operating the system To see that a new SMS has arrived you open the web interface. For further details see Receiving a message on page 62. Making local phone calls You can make local calls between phones connected to the terminal. Local phone numbers always start with 0. For an overview of the numbers assigned to each type of interface, see Local numbers and specialpurpose numbers in the next section. To make a local call, dial followed by # or off-hook key.
Chapter 3: Operating the system • *31# before the phone number will show the caller’s phone number to the recipient where it would otherwise be hidden, e.g. because the number is an ex-directory number. • For analogue 2-wire telephones, use the R key during a call to get access to a supplementary services function. The supplementary services functions supported by the terminal are described in the following sections.
Chapter 3: Operating the system Holding a call During a call, you may place the initial call on hold while another call is made. Note Different types of phone have different methods/keys for the functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset. Thrane IP Handset: Select Options > Hold in the Thrane IP Handset. For further details, refer to the section “Handling calls” in the user manual for the Thrane IP Handset.
Chapter 3: Operating the system Transferring a call When you receive a call, you can transfer this call to another phone connected to the terminal. Note Different types of phone have different methods/keys for the functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset. Thrane IP Handset: Select Options > Transfer in the Thrane IP Handset.
Chapter 3: Operating the system Sending or receiving a fax message Handling delays When sending or receiving fax messages over satellite, both fax units must be capable of handling longer delays without timing out. Some fax machines have an Overseas mode, which enables the unit to handle the long delays. Sending a fax message from the terminal Note The 3.1 kHz service used for fax is only available in elevations > 20°. If the default setting in the web interface is not 3.
Chapter 3: Operating the system Multi-voice (optional) You can add Multi-voice to your airtime subscription, enabling you to have up to 4 simultaneous calls. You can subscribe to Multi-voice with or without additional numbers. Note You must have Multi-voice in your airtime subscription, Thrane IP Handset software version minimum 1.13 and terminal software version minimum 1.15, in order to support the Multi-voice function. To enable Multi-voice, do as follows: 1. Enter the web interface of your terminal.
Chapter 3: Operating the system Call type groups The handsets are called using one of the mobile numbers for either Standard Voice or 3.1 kHz audio. All handsets in a group will ring when the belonging number is called.
Chapter 3: Operating the system Example of directly assigned handsets: &DSWDLQ¶V &DELQ %ULGJH 3KRQH )LUVW DGGLWLRQDO QXPEHU ,3 KDQGVHW ORFDO QR 6WDQGDUG 9RLFH QXPEHU 2IILFHU¶V PHVV ,3 KDQGVHW ORFDO QR 6HFRQG DGGLWLRQDO QXPEHU Note that you can also assign the call type numbers directly (in the example above, the Standard Voice number is assigned to IP handset number 0501). If you do so, be aware that only the assigned handset can receive a call to this number.
Chapter 3: Operating the system Additional numbers for Multi-voice Note You must have Multi-voice with additional numbers in your airtime subscription to be able to use this feature. In addition to the phone numbers for incoming Standard Voice and 3.1 kHz Audio, your subscription may include extra phone numbers that can be assigned to specific handsets.
Chapter 3: Operating the system Voice Distress (optional) With the Voice Distress feature you can make Distress and Urgency calls using the FleetBroadband service. Note Your airtime subscription must include Voice Distress and your FleetBroadband system must be set up for Voice Distress to be able to use this feature. See Voice Distress on page 121. The software version of the Thrane IP Handset used for Distress must be at least version 1.12, in order to support the Voice Distress function.
Chapter 3: Operating the system Using a computer Interfaces The terminal has two LAN connectors for connecting computers, Thrane IP Handsets or other LAN equipment. For information on how to connect to the interfaces, see the installation manual for the SAILOR 150 FleetBroadband System. Router function The terminal has a router function which routes traffic between the local network connected to the terminal and network connections or PDP contexts on the BGAN network.
Chapter 3: Operating the system Connecting to the Internet Default setup By default, any IP device that is connected to the terminal belongs to the Default network user group. It uses a Standard shared IP connection, which you must manually activate from the web interface. For further information on network user groups, see Setting up a Bridge mode connection on page 73 and Setting up the Default network user group on page 71.
Chapter 3: Operating the system Accessing the terminal from a remote location Preparing the terminal for remote management There are three steps you must go through before you can access the terminal from a remote location: 1. Set up the terminal for control from a remote location as described in Remote management on page 115. 2.
Chapter 3: Operating the system Accessing the terminal using web interface After preparing the terminal as described in the previous sections, do as follows to access it: 1. Make sure your remote computer has access to the Internet. 2. On the remote computer, open your web browser. 3. Enter the IP address of the terminal followed by a colon and the port number http://:. • is the address from step 3. above.
Chapter 3: Operating the system Using PPPoE (Point-to-Point Protocol over Ethernet) Overview You can establish a PPPoE connection to the BGAN network using the SAILOR FleetBroadband system. Use PPPoE if you want to control your connection independently of the web interface and the Thrane IP Handset.
Chapter 3: Operating the system To request a static IP (if subscribed to) from the Access Point you must type in the user name and password from your airtime subscription. Note for MAC OS: User name and password are required. Use user name void and password void. This works for some ISPs. Contact your airtime provider for further information. • For setups that have a check box for “Enable LCP extensions”, deselect this.
Chapter 4 Using the web interface 4 This chapter describes how to use the web interface to operate, set up and configure your SAILOR 150 FleetBroadband System.
Chapter 4: Using the web interface Proxy settings when accessing the web interface If you are connecting your computer using a LAN or WLAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish. Consult your browser help for information.
Chapter 4: Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface, do as follows: 1. Connect your computer to the terminal. 2. Start up the terminal. For details, see Getting started on page 11. 3. Open your browser and enter http://ut.bgan or the IP address of the terminal in the address bar.
Chapter 4: Using the web interface Overview of the web interface When the web interface opens, the title bar shows the name of the product. The web interface consists of the following sections. Title bar Icon bar Contents section Status field Navigation pane • The navigation pane holds the main menu. Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section. • The status field shows the signal strength.
Chapter 4: Using the web interface Icons in the icon bar The following icons may appear in the icon bar in the web interface: Icon Explanation A new SMS message, or information of Voice mail, has arrived. Click the icon to see new messages or information of Voice mail. For further information, see Receiving a message on page 62. An event is active. Click the icon to see a list of active events. For explanations of the event messages, see List of events on page 133.
Chapter 4: Using the web interface Entering the SIM PIN in the web interface Do you need a SIM PIN? Note You may not have to enter a SIM PIN to access the terminal. This depends on whether or not the use of a SIM PIN is enabled on your SIM card. The administrator can enable and disable the use of a SIM PIN. For details, see Setting up the use of SIM PIN in the terminal on page 111. If a computer is connected when you start up the terminal, you can access the web interface and enter the SIM PIN here.
Chapter 4: Using the web interface Using the Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna. For information on how to start or stop your data sessions from the Dashboard, see Connecting to the Internet on page 41.
Chapter 4: Using the web interface Properties The PROPERTIES section of the DASHBOARD shows the following information: • Airtime provider. The name of your Airtime Provider. • GPS position. The GPS position of your SAILOR 150 FleetBroadband System. Note In some cases, the BGAN network does not allow the position to be displayed to the user. If this is the case, the display may just show GPS acquired. This means that the GPS position is received, but not shown.
Chapter 4: Using the web interface Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions. Note The counters for calls and data sessions are only intended as a guide and cannot be used for direct comparison with your airtime bill. • ONGOING CALLS is a list of calls that are currently active. The list shows the call type and the time connected for each call.
Chapter 4: Using the web interface Using the phone book General usage Overview In the phone book you can: • Look up phone numbers. • Look up short-dial numbers for easy dialling from a handset. • Modify or delete existing names and phone numbers, or add new names and phone numbers. Note If you are using a Thrane IP Handset with the terminal, the contacts from this terminal phone book are included (read only) in your handset phone book.
Chapter 4: Using the web interface The phone book shows all entries with entry number, name and phone number. Empty place holders are also included. To sort the phone book, click the title of the column you wish to sort by. For example, to sort by the names in the phone book alphabetically, click on Name in the top row of the phone book. The phone book holds 199 entries divided into subpages. To select the subpages you want, click the relevant link at the bottom of the page.
Chapter 4: Using the web interface Viewing and editing the mobile numbers The mobile numbers are the phone numbers to use when making a call to the terminal. To view the mobile numbers To view the mobile numbers of the terminal, select PHONE BOOK > Mobile numbers from the left navigation pane. Note These numbers are not listed at delivery. The user must enter the numbers received from the Airtime Provider.
Chapter 4: Using the web interface Using the Call log Note If power to the system is interrupted, the information on the currently ongoing calls (connection time) and data sessions (transferred data) cannot be saved. This could mean that the airtime and bandwidth usage registered in the Call log will be inaccurate and there is a risk of being charged for more airtime than registered in the web interface. Information on total usage To enter the CALLS page select CALLS from the left navigation pane.
Chapter 4: Using the web interface To export the entire call log to a file, do as follows: 1. In the CALLS page, click the link Export call log to file. 2. Browse to the location where you want to save the log. 3. Click OK.
Chapter 4: Using the web interface Handling SMS messages Sending an SMS message Important If the terminal is not online when you attempt to send a message, the message is moved to the Outbox instead of the Sent folder. Messages in the Outbox are not automatically sent when the terminal goes online. For further information on the Outbox, see the next section, Options for messages in the Outbox. To make sure a message has been sent, check that it has been moved to the Sent folder.
Chapter 4: Using the web interface 5. Select whether or not you want Delivery notification for this SMS message. If you click Yes, the Status column in the Sent folder will show the status of your message when it has been sent. You can set up delivery notification generally for all SMS messages. This setting is used by default when you send a message. For further information, see Configuring message settings on page 64. 6. Click Send. The message is now sent and moved to the Sent folder.
Chapter 4: Using the web interface Sending an SMS message to the terminal You can send an SMS message to the terminal e.g. from a mobile phone, using one of the mobile numbers for the terminal. Dial + The first part of the mobile number is always 870, which is the “country code” for the BGAN system. If the mobile numbers are listed in the web interface, you can look them up as follows: Select PHONE BOOK > Mobile numbers.
Chapter 4: Using the web interface • If you want to move all the new messages, click Move all new messages to Inbox. Note New messages cannot be deleted until they have been moved to the Inbox. Options for SMS messages in the Inbox The messages in the Inbox are the incoming messages that have been read and moved from the list of new messages (refer to the previous section). From the Inbox, you have the following options: • Click Reply to reply to a message. Then type in your reply and click Send.
Chapter 4: Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message. For further information, see Sending an SMS message on page 60. Do as follows: 1. Select MESSAGES > Message settings from the left navigation pane. 2.
Chapter 4: Using the web interface Viewing or changing SMS service centre number The SMS service centre number identifies the SMS service centre used when sending and receiving SMS messages. The SMS service centre number is stored on the SIM card. • To see the SMS service centre number, select MESSAGES > Message settings from the left navigation pane. • To change the number, click Edit next to SMS service centre, change the number and click Save. Then click Apply to apply all changes in the page.
Chapter 4: Using the web interface Setting up the interfaces The SETTINGS page (Antenna properties) The SETTINGS page shows properties of the connected antenna. To access the SETTINGS page, select SETTINGS from the left navigation pane. Note 98-129217-C If the HPA module in the antenna has been exchanged the Antenna serial number field shows “0”. You can still see the antenna serial number on the label on the underneath of the antenna.
Chapter 4: Using the web interface Configuring the LAN interface Overview The SAILOR 150 FleetBroadband Terminal has 2 LAN connectors with PoE (Power over Ethernet). Some of the LAN parameters are set up in the network management pages, which require administrator password. CAUTION! All connections to the LAN interface may be affected when you change the following settings. This also includes your own current connection to the web interface.
Chapter 4: Using the web interface To change the local IP addresses, do as follows: 1. From the left navigation pane, select SETTINGS > LAN. 2. At DHCP status, select Enabled (recommended for most purposes), or Disabled. • If you select Enabled, the terminal assigns dynamic IP addresses to devices connected to the terminal. • If you select Disabled, you need to set up a static IP address in the connected device.
Chapter 4: Using the web interface Port forwarding Port forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode. Without port forwarding it would not be possible to contact the server from the Internet. The terminal is normally in Router mode if you are using the Default network user group. We recommend using a static public IP address for the terminal in order to provide easy access to the terminal.
Chapter 4: Using the web interface 5. Type in the Destination port range. 6. Repeat step 3. to step 5. to set up port forwarding to additional servers. 7. In the Active column, select which ports should have port forwarding activated. 8. Click Apply. You can now access the mail server from the Internet, using the public IP address of the terminal. If you do not know the IP address, you can look it up in the DASHBOARD of the web interface under ONGOING DATA SESSIONS.
Chapter 4: Using the web interface classification table to check if the new connection matches any of the entries in the table. When a match is found, the terminal establishes a packet data connection (PDP context) with the settings defined in the belonging network user group, and the device is ready for use with the terminal.
Chapter 4: Using the web interface 4. Select the type of Internet connection. Note The Default group cannot be set to Bridge mode. If you want to use Bridge mode you must use Group 0 (see the previous section). • Router mode means the connection will be shared with other users, and the NAT module of the terminal will make the necessary address translations. Use this mode if one or more computers are connected using the LAN interface, and the terminal should act as a router.
Chapter 4: Using the web interface 10. At Automatic activation select whether the connection should be activated automatically or manually. • Disabled means you can activate/deactivate the connection from the Dashboard. This setting is used by default for the Default user group. • Enabled means the connection is activated automatically as soon as the system is ready. 11. Click Apply. 12. Reboot the terminal for the changes to take effect.
Chapter 4: Using the web interface 3. Click Edit next to Group 0. If you want, you can change the name of the group to something more meaningful, e.g. to “Bridge mode”. 4. At Status, select Enabled. 5. Select Dynamic IP address. This is the IP address used externally on the satellite network. Refer to the next step for Static IP. 6. If you want to use a static IP address, you must have it included in your airtime subscription and use that address as follows: • Leave the setting in step 5.
Chapter 4: Using the web interface Your terminal will then use the static IP address set up for your SIM card. Note Static IP is handled by the service provider. Do not type in a static IP address in the Static IP address field; a manually typed IP address will currently not be used by the network. 7. Set IP Header compression to Enabled or Disabled. For information on IP Header compression, see Header compression on page 79. 8. Select the source of the APN (Access Point Name).
Chapter 4: Using the web interface 12. Follow the instructions in the warning and set the Default group to No Internet access, if you are going to use the Bridge mode connection. For details on how to set up the Default group, see Setting up the Default network user group on page 71. 13. Select SETTINGS > LAN > Network classification. The network classification table is used to define which network devices, IP addresses and/or LAN ports are associated with which network user groups. 14.
Chapter 4: Using the web interface 16. Click Apply. Group 0 is now added to the network classification table. This means that when both network user groups are enabled, the terminal will first search for a device that matches the criteria set up in the network classification table for Group 0 and assign the Bridge mode connection to this device if possible. If no device matches these criteria, the Default network user group will be used.
Chapter 4: Using the web interface Viewing network devices All network devices that are or have been connected to the terminal are listed in the Network devices page. To view the list of network devices, select SETTINGS > LAN > Network devices. If you are prompted, enter the administrator user name and password. The default user name is admin and the default password is 1234.
Chapter 4: Using the web interface Definitions for network terms APN (Access Point Name) APNs are provided from the Airtime Provider. They may also be defined on the SIM card The APN is used by the network user to establish a connection to the required external network. This means that the terminal must know the APN in order to be able to connect to the external network. Header compression The Header of a data packet contains control information belonging to that packet.
Chapter 4: Using the web interface Enabling PPPoE (Point-to-Point Protocol over Ethernet) What is PPPoE By using PPPoE, users can virtually “dial” from one machine to another over an Ethernet network, establish a point to point connection between them and then securely transport data packets over the connection. On the equipment connected to the SAILOR 150 FleetBroadband Terminal you must enter a few settings for your PPPoE connection.
Chapter 4: Using the web interface Setting up static routing When you have an external gateway connected to your terminal, the terminal is not automatically able to “see” the network on the other side of the gateway. However, you can set up your terminal to communicate with a device on the other side of a gateway, by using Static routing. To set up a new device for static routing, do as follows: 1. Select SETTINGS > LAN > Static route. 2. Click Add. 3. Enter the values for your device.
Chapter 4: Using the web interface Configuring the Phone/Fax interface To configure the Phone/Fax interface do as follows: 1. Select SETTINGS > Phone/Fax from the left navigation pane. 2. If you have additional numbers from your airtime provider and you want to assign them to the Phone/Fax port, use the Assigned number drop down list to select the number you want to use. When this number is called, only the handset connected to that port will ring.
Chapter 4: Using the web interface Setting the common interface settings Overview The settings under COMMON are common for all interfaces. Note In order to use the common Access Point Name for an interface, you must select Common for the APN setting when setting up the network user group. Definition of Access Point Name (APN) The APN is used by the network user to establish a connection to the required external network.
Chapter 4: Using the web interface To set up the common interface settings To set up the common interface settings, do as follows: 1. Select SETTINGS > Common. 2. Select the APN. You have the following options: • SIM default. The APN is taken from the SIM card. This is the recommended option, unless you have special requirements. • Network assigned. The APN is assigned from the network. • User defined. Type in the APN. APNs are provided from the Airtime Provider. 3. Click Apply.
Chapter 4: Using the web interface Setting up call services Overview The setup of call services is also common for all interfaces. Note The terminal must be registered on the BGAN network before you can set up the call services in the web interface.
Chapter 4: Using the web interface Call forwarding You can set up the terminal to automatically forward incoming calls to another phone number. This information is saved in the BGAN network so it is available when the call cannot be put through and must be forwarded. This service is usually set up by the airtime provider. To set up call forwarding, do as follows: 1. Select SETTINGS > Common > Call forward from the left navigation pane. 2.
Chapter 4: Using the web interface Call barring Do as follows to bar incoming and/or outgoing calls to and from the terminal: 1. Select SETTINGS > Common > Call barring from the left navigation pane. 2. Click OK next to Read current settings, to make sure the page is updated. 3. Select which calls should be barred. 4. In the Barring PIN field, type in the PIN for your call barring setup. Note This is not the SIM PIN entered at startup, but a network PIN which is supplied together with your SIM PIN. 5.
Chapter 4: Using the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data. Do as follows: 1. Select SETTINGS > Common > Call waiting from the left navigation pane. 2. Click OK next to Read current settings to make sure the page is updated. 3. For each call type, select Call waiting enabled if you want to get notification of waiting calls while you are making a call or transmitting data. 4. Click Apply.
Chapter 4: Using the web interface Line identification You can set up the terminal to show your number when you are making a call. Do as follows: 1. Select SETTINGS > Common > Line identification from the left navigation pane. 2. Select Show my number and click Apply.
Chapter 4: Using the web interface Closed user group Your subscription may include one or more closed user groups. A closed user group is a group of users permitted to make calls to each other but not to users outside the group. To define the settings for these user groups, do as follows: 1. Select SETTINGS > Common > Closed user group from the left navigation pane. 2. Type in your user group number(s) under Group no. Your airtime subscription lists your user group number(s). 3.
Chapter 4: Using the web interface Managing IP handsets Overview The terminal has 2 LAN (PoE) connectors for connection of IP handsets or other IP equipment. You may connect your IP handsets directly to the LAN interfaces or use a PoE switch to connect more handsets. The SAILOR FleetBroadband terminal supports connection of up to 4 handsets. Each handset must have a local number in the range 0501 to 0504 as well as a unique password.
Chapter 4: Using the web interface 2. In the web interface, select SETTINGS > IP handsets. 3. If you want to change the password, click Edit next to the number you want to use. 4. Enter the password you want for your IP handset. Note The Thrane IP Handset only supports numbers (no letters) in the password. 5. In the IP handset, enter the local number and the password you just entered in the web interface. For the Thrane IP Handset. do as follows: 1.
Chapter 4: Using the web interface Setting the call types for IP handsets In the Call settings page you can set the call types for each local number and see whether Restricted dialling is enabled for that number. For further information on Restricted dialling, see Restricted dialling on page 119. To set the call types for IP handsets, do as follows: 1. Select SETTINGS > IP handsets > Call settings. 2.
Chapter 4: Using the web interface Setting up the Thrane IP Handset compatibility If you are connecting your Thrane IP Handset(s) to the terminal through a separate router with NAT, you must use Thrane IP Handsets with software version 1.8 or newer and set up the handset compatibility in the web interface of the terminal as described below. To see the software version of your Thrane IP Handset, select MENU > Status > Software version in the Thrane IP Handset.
Chapter 4: Using the web interface Configuring the discrete I/O interface I/O pins and their functions The I/O interface on the terminal has 5 configurable I/O pins. You can set up the function of each pin in the web interface. The default functions of the I/O pins are as follows: Pin 1: Ringer output. Pin 1 acts as a built-in switch in the terminal. You can configure Pin 1 to be Normally closed or Normally open.
Chapter 4: Using the web interface network. No transmission is allowed until the pin is deactivated. You can configure pin 4 to Active low or Active high. • Active low (default): Connect pin 4 to ground (< 1.2 V DC) when it should be activated. • Active high: Connect pin 4 to ground (< 1.2 V DC). When it should be activated, disconnect it from ground. Pin 5/8: Ignition input. The ignition function can be used to turn on/off the terminal by means of an external signal.
Chapter 4: Using the web interface Configuring the I/O interface To configure the I/O pins, do as follows: 1. Select SETTINGS > Discrete I/O. 2. For each pin you want to use, select Enabled. 3. For each pin, select the function of the pin. Refer to the previous section, I/O pins and their functions on page 95. 4. If you are using the Ignition function and you want the terminal to stay on for a few minutes after the Ignition is switched off, enter the number of minutes under DELAYED SHUTDOWN.
Chapter 4: Using the web interface Setting up Tracking The SAILOR FleetBroadband system can be used for tracking purposes. You can set up the terminal to report to a server at certain time intervals or after moving a specified distance. Note You cannot use the external data connection for anything else while you are using the tracking function. To set up tracking, do as follows: 1. Select SETTINGS > Tracking. 2.
Chapter 4: Using the web interface • Server port. Port number on the server. Default number is 7474. • Client port. Port number on the SAILOR FleetBroadband terminal. Default number is 7475. • Encryption key. A pre-shared 128 bit key which must match on both the client and server side. 3. To allow remote control of the tracking settings from the tracking server, select Yes at Allow remote control.
Chapter 4: Using the web interface Uploading software Introduction The next pages describe how to upload software from your computer to the terminal and how to download the latest software version from the Internet to your computer. You can upload software from your computer to the terminal without entering the PIN. However, if your SIM card requires a PIN and the PIN is not entered, you must enter the Administration user name and password.
Chapter 4: Using the web interface Uploading software from your computer To upload software from your computer to the terminal, do as follows: 1. Download the new software as described in the next section, or acquire the software from Thrane & Thrane A/S and save it on your computer. 2. Open the web interface and do one of the following: • If the PIN has been accepted (or a PIN is not required), select SETTINGS > Upload from the left navigation pane.
Chapter 4: Using the web interface Downloading software from the Internet Important The terminal uses your BGAN airtime subscription to download the new software from the Internet. Note that it can take several minutes to download the software. If you don’t want to use airtime you can acquire the software from Thrane & Thrane, save it on your computer and then connect the computer to the terminal. To download the latest software from the Internet to the terminal, do as follows: 1.
Chapter 4: Using the web interface Selecting the preferred BGAN satellite Overview By default the terminal is set up to automatically find the most appropriate satellite to connect to (“Auto” mode). However, if you are located in an area with more than one BGAN satellite available, you can select the satellite you prefer to use when registering on the BGAN network. To select the preferred BGAN satellite To select the preferred BGAN satellite, do as follows: 1.
Chapter 4: Using the web interface Selecting the language The default language of the web interface is English. You can change the language to French, German, Russian, Spanish, Mandarin (Chinese) or Japanese. To change the language, do as follows: 1. Select SETTINGS > Language. 2. Select a language from the list. 3. Click Apply.
Chapter 4: Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password. To log on as administrator, do as follows: 1. Select ADMINISTRATION from the left navigation pane. 2. Enter the Administration user name and password. The default user name is admin and the default password is 1234.
Chapter 4: Using the web interface Resetting the administrator password If you have forgotten the administrator password, do as follows: 1. Contact your supplier for a reset code. Please report the serial number and IMEI number of the terminal. You can find the serial number and IMEI number in the Dashboard. 2. Click the link Forgot administrator password? at the bottom of the ADMINISTRATOR LOGON page (see the previous section). 3. Type in the reset code obtained from your supplier and click Reset. 4.
Chapter 4: Using the web interface Changing the administrator password To change the administrator password, do as follows: 1. After entering the administrator user name and password in the ADMINISTRATION page, locate the section Change administrator logon. 2. Type in the existing user name. 3. Type in the new password and retype it on the next line. 4. Click Change. At the next logon the new password is required.
Chapter 4: Using the web interface Saving a configuration to a file If you need to reuse a configuration in another terminal of the same type and software version, you can save your current configuration to a file, which can then be loaded into the other terminal. Note Configuration files can only be exchanged between terminals with the same software version! To save your current configuration to a file, do as follows: 1. In the ADMINISTRATION page, under Configuration, click Save. 2.
Chapter 4: Using the web interface Call charges If you know the tariff for your subscribed services, you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions. To enter the call tariffs, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Call Charges. 2. Select the currency from the Currency drop-down list. 3. Enter the tariff for each of the services. 4. Click Apply.
Chapter 4: Using the web interface 2. To clear the Call log, click OK next to Clear call log?. 3. To clear the total counters, click OK next to Clear total counters?. This will reset the Time connected counters on the Calls page. Data limits You can set a limit for the use of data services with the SAILOR FleetBroadband system. If you have entered the call charges in the menu Call charges, the system automatically calculates and displays the maximum charges for your data sessions.
Chapter 4: Using the web interface Setting up the use of SIM PIN in the terminal Enabling or disabling the use of a SIM PIN To enable or disable the use of a PIN to access the terminal, do as follows: 1. Select ADMINISTRATION > SIM PIN. 2. Under REQUIRE PIN select Enabled or Disabled. • If you select Disabled you can access and use the terminal without entering a PIN. • If you select Enabled you must enter a PIN before you can change settings or make calls or data sessions. 3. Click Apply.
Chapter 4: Using the web interface Changing the SIM PIN To change the PIN used to access the terminal, do as follows: 1. Select ADMINISTRATION > SIM PIN. 2. Under CHANGE PIN type in the Old PIN. 3. Type in the New PIN and retype it on the next line. 4. Click Apply. The new PIN settings will take effect at next power on.
Chapter 4: Using the web interface Setting up user permissions You can allow or deny users who are not administrators access to certain functions and make these pages read-only. This is useful if you want to protect the system against unintended changes. Study this screen thoroughly and decide to which areas of the system you want to give non-administrator users access. To set up the user permissions, do as follows: 1. From the left navigation pane, select ADMINISTRATION > User permissions. 2.
Chapter 4: Using the web interface • no to block the use of AT commands on the LAN interface. Note This setting does not take effect until the terminal is restarted. AT commands are low-level commands used to control modems, in this case the SAILOR 150 FleetBroadband Terminal. They are typically used during service and maintenance or when troubleshooting the terminal. 4. Click Apply. The settings to which access is denied are now greyed out for the non-administrator user.
Chapter 4: Using the web interface Remote management You can set up the terminal so that it can be controlled from a remote location, either using the web interface or AT commands. To set up the terminal for remote management, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Remote management. 2. Select whether remote access should be Enabled or Disabled for the web server and/or for AT commands. 3. Type in the Incoming port numbers to use for the web server and for AT commands.
Chapter 4: Using the web interface If Static IP is included in your airtime subscription, we recommend using this static public IP address for the terminal in order to provide easy access to the terminal. Note You must activate a connection in the terminal before you can access the terminal. After preparing the terminal and activating the connection you can access the terminal from one of the trusted IP addresses, using the incoming port defined in the Incoming port field.
Chapter 4: Using the web interface 2. Select whether remote activation should be Enabled or Disabled. 3. Select whether confirmation by SMS should be Enabled or Disabled. 4. Enter the password. It can be up to 32 characters long. The characters 0-9, a-z and A-Z are allowed. The password is mandatory and must match the password in the activation SMS. 5. Enter at least one trusted mobile number from which the terminal accepts an activation SMS.
Chapter 4: Using the web interface Link monitoring You can monitor the external IP connection of the SAILOR FleetBroadband system using the link monitoring feature. With this feature activated, the terminal will send out ping commands (ICMP Echo Requests) to a server of your choice. Note Link monitoring is only performed on data connections with the Default network user group (see Network user groups on page 70). This data connection must be activated before link monitoring can start.
Chapter 4: Using the web interface Restricted dialling In order to manage the use of the system efficiently you can set up the terminal to limit all calls to allowed numbers or numbers in the phone book. This feature can be enabled for each connected handset separately. Each handset has its own local number. To setup the terminal for restricted dialing, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Restricted dialing. 2.
Chapter 4: Using the web interface Multi-voice If you wish to have more simultaneous voice calls, you can add Multi-voice to your airtime subscription. When Multi-voice is enabled in your terminal, you can have up to 4 simultaneous calls using IP Handsets. Enabling Multi-voice Note You must have Multi-voice in your airtime subscription and the software version of the Thrane IP Handsets must be at least version 1.13, in order to support the Multi-voice function.
Chapter 4: Using the web interface Voice Distress Note You must have Voice Distress in your airtime subscription and the software version of the Thrane IP Handset used for Distress must be at least version 1.12, in order to support the Voice Distress function.
Chapter 4: Using the web interface Help desk and diagnostic report Accessing the Help desk If you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card. To access the Help desk, select HELP DESK from the left navigation pane. If the Help desk number is available on the SIM card, the number is displayed as a link. To change the number, click the link, change the number and click Apply.
Chapter 4: Using the web interface Event logging and self test Viewing the Event list or the Event log Overview When an event is registered, the web interface shows an event icon in the icon bar as long as the event is active. The Event list only shows events that are currently active, whereas the Event log shows the history of events that have occurred.
Chapter 4: Using the web interface To activate a Self test, do as follows: 1. Select HELPDESK > Self test. 2. Click Self test. 3. Click OK in the Warning dialogue. The terminal now reboots and performs a self test. Extended status To see the Extended status page, select HELPDESK > Extended status. To view updated information on the Extended status page, click Refresh. The Extended Status page shows the following information: • The antenna Product ID (must always be TT-3050C).
Chapter 5 Maintenance and troubleshooting 5 This chapter gives guidelines for troubleshooting and provides an overview of the different means of status signalling.
Chapter 5: Maintenance and troubleshooting Uploading software using the web interface To view software version status To view the version of the embedded software in the terminal, do as follows: 1. Connect a computer. 2. Enter the web interface and see the Software version field in the Dashboard. To upload software using the web interface You can upload software using the web interface.
Chapter 5: Maintenance and troubleshooting If you have problems with your Firewall settings, please refer to the TMA quick guide, also available on the Extranet http://extranet.thrane.com, under eSupport > Global support > Downloads > Maritime > ThraneLINK Management Application. To update software with the TMA To update software in a ThraneLINK product, do as follows: 1. Connect the PC to the LAN with the Thrane & Thrane products for which you want to update software. 2.
Chapter 5: Maintenance and troubleshooting Part numbers System units TT-3744A SAILOR 150 FleetBroadband System Item Part number SAILOR 150 FleetBroadband Antenna 403050C SAILOR 150 FleetBroadband Terminal 403739A TT-3670A Thrane IP Handset & Cradle, wired Item Part number Thrane IP Handset, wired 403672A Thrane IP Cradle, wired 403674A 98-129217-C Part numbers 128
Chapter 5: Maintenance and troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem Possible Cause Remedy No signal or weak The view to the satellite is Make sure the antenna has a clear view in signal from the BGAN blocked. all directions. See the installation manual satellite. for details. The antenna cable is not properly connected.
Chapter 5: Maintenance and troubleshooting Problem Possible Cause Remedy Multi-voice: Voice call The mobile number is not Check that all mobile numbers from your is not put through. correctly typed into the airtime subscription are correctly typed into web interface. the web interface. See Viewing and editing the mobile numbers on page 57. A Phone connection cannot be established. No phones are ringing on incoming calls.
Chapter 5: Maintenance and troubleshooting Problem A LAN connection cannot be established. Possible Cause Remedy The cable is not properly connected. Connect the cable. The cable type or connector type is not correct. For information on the correct type of connector and cable, refer to the installation manual. The connected equipment Do one of the following: is set up to use a static IP address and 1. the IP address is 1.
Chapter 5: Maintenance and troubleshooting Status signalling Overview There are many ways of troubleshooting if an error occurs. The terminal has different means of status signalling, to help you find the cause of a problem: • Indicator. • Event messages. • Event log. Indicator, event messages and logs are described in the following sections. General status indicator functions Power indicator Behaviour Meaning Green Power OK. Flashing green The terminal is powering up.
Chapter 5: Maintenance and troubleshooting All events are logged in the event log. For information on the event log, see Viewing the Event list or the Event log on page 123. List of events The following list explains most of the events that may show in the web interface of the terminal. Note that the list is not complete. Note ID Events with “Info” level are not included in this list. Only events that can appear in the Event list and cause a warning icon in the web interface are included.
Chapter 5: Maintenance and troubleshooting ID 01020 to 01029 Event Text Too low temperature warning Explanation Low ambient temperature is causing the performance of the terminal to be degraded or halted. The terminal will assume radio silence if the problem is in the ACM module of the antenna. 01110 to 01119 Temperature too high (critical) Terminal: Critically high temperature is causing the terminal to shut down. Antenna: Critically high temperature is causing the antenna to stop transmission.
Chapter 5: Maintenance and troubleshooting ID Explanation Event Text Remedy 01800 to 01809 Registration for data failed The SAILOR 150 FleetBroadband Restart the terminal. has not yet been allowed to If the problem persists, contact register for data services your Airtime Provider. (Packet-Switched). 02000 to 02009 Satellite signal weak The signal from the satellite is weak. Check the line of sight to the satellite.
Chapter 5: Maintenance and troubleshooting ID Event Text Explanation Remedy 08002 One or more ports has PoE disabled due to power limitations The power supply to the terminal has dropped critically. PoE is disabled to ensure enough power to the antenna. Ensure a stable power supply to the terminal. 08008 Antenna exceeds voltage threshold The antenna voltage is either too high or too low. Check the cable to the antenna.
Chapter 5: Maintenance and troubleshooting ID Event Text Explanation Remedy 0802E Firmware is older than current antenna version The firmware in the antenna is newer than expected by the terminal. Update the terminal software. 0802F Antenna main image could not be loaded Antenna failed to start up normally. Reboot the terminal. Antenna could Antenna failed to start up not enter main normally. application mode Reboot the terminal.
Chapter 5: Maintenance and troubleshooting ID Explanation Event Text Remedy 08045 Antenna Startup temperature too low The temperature in the antenna None. If the ambient is too low for the system to start temperature is outside the up specified limits, the antenna may not be able to start up properly. Refer to the installation manual for temperature specifications.
Chapter 5: Maintenance and troubleshooting ID 08054 Explanation Event Text Transmission aborted due to extreme temperature The system stops all transmission due to: • critically high temperature in the HPA or ACM module of the antenna, or • too low temperature in the ACM module. Remedy None. The antenna must operate within the allowed temperature range to work properly. For information on ambient temperature limits, see the installation manual.
Chapter 5: Maintenance and troubleshooting ID Event Text Explanation Remedy 08065 Voice Distress Supplementary Service (eMLPP) subscription failure Voice Distress registration fails. The service has not been enabled on your SIM card. 08066 Voice Distress Supplementary Service (Call Waiting) subscription failure The FleetBroadband terminal is Check with your service provider not able to activate the Call that the Call Waiting service is Waiting service in the network. commissioned.
Chapter 5: Maintenance and troubleshooting Logging of events Diagnostic report When contacting your distributor for support, please include a diagnostic report. The diagnostic report contains information relevant for the service personnel during troubleshooting. To generate the diagnostic report, access the web interface and select HELPDESK. Then click Generate report. Event log The event log holds information of events registered in the terminal or antenna.
Chapter 5: Maintenance and troubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover. The functions of this button is described in the next section. To press the Reset button, use a pointed device. Function of the Reset button The Reset button on the terminal has the following functions: Action Function With the terminal running, press the Reset button normally.
Chapter 5: Maintenance and troubleshooting List of reserved IP subnets Some IP subnets are reserved for internal use in the terminal. If any of these addresses are assigned to external equipment connected to the terminal, the terminal and connected equipment will not be able to communicate. The following local IP subnets are reserved for internal use in the terminal. The netmask for all of these subnets is 255.255.255.0. 192.168.2.0 192.168.3.0 192.168.4.0 192.168.5.0 192.168.6.0 192.168.7.0 192.168.8.
Appendix A Conformity A CE (R&TTE) The SAILOR 150 FleetBroadband is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page.
Glossary Glossary A APN Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. B BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility. C CM Continuous Monitoring CS Circuit-Switched. Circuit-switched networks require dedicated point-to-point connections during calls.
Glossary Geostationary Placed in a fixed position relative to a point on the surface of the earth. I I/O Input/Output IAI-2 Inmarsat Air Interface-2. The air interface used for BGAN. IAI-2 is an evolution of MPDS with new bearer types, which give a wide range of data rates from 16 kbps up to 492 kbps. By utilizing different modulation schemes, variable coding rate and power adjustment, it is possible to change the bearer type to give optimum throughput with efficient use of the satellite resources.
Glossary P PIN Personal Identification Number. A code number used to provide access to a system that has restricted access. PoE Power over Ethernet POST Power On Self Test. A test sequence that runs every time the system is powered up or reset. PPPoE Point-to-Point Protocol over Ethernet. A network protocol for encapsulating Point-to-Point Protocol (PPP) frames inside Ethernet frames.
Glossary VPN 98-129217-C Virtual Private Network. A network that is constructed by using public wires to connect nodes. You can create networks using the Internet for transporting data, using security mechanisms so that only authorized users can access the network.
Index Index Numerics 2-wire interface local numbers, 30 setting call type, 82 A access to services and interfaces, 10 access to settings limit in web interface, 113 activation remote, 116 Additional numbers IP Handsets, 93 Phone interface, 82 additional numbers description, 38 enable, 120 administration settings, 105 administration, remote, 115 allowed numbers restricted dialling, 119 analog phone local numbers, 30 antenna serial number, 66 viewing properties, 66 viewing status, 53 viewing type, 124 APN, c
Index D I dashboard, 52 data limit automatic shutdown, 110 data limits, setting, 110 data sessions viewing ongoing, 54 default IP address, 48 network setup, 41 dialling prefixes, 30 dialling restrictions, 119 document number installation manual, vi IP handset user manual, vi ignition function, 13 IMEI number, 53 importing configuration, 108 Inbox for SMS messages replying, forwarding or deleting, 63 indicator for Power, 132 installation manual document number, vi interfaces and services combinations, 10
Index limitations in services, 9 limiting user access, 113 line identification, 89 link monitoring, 118 local numbers assigned, 30 local phone call, 30 logs, clearing, 110 M maximum for data, 110 messages configuring outgoing, 64 forwarding, 62 opening in web interface, 62 receiving in web interface, 62 replying, 62 sending, 62 microwave radiation, iii mobile number viewing and editing, 57 monitoring the external IP connection, 118 Multi-voice additional numbers, 38 description, 35 enabling, 120 handset c
Index remote management, 115 remote on/off, 13 restricted dialling, 119 rights for users in web interface, 113 router function, 40 Router mode, 72 S safety Voice Distress, 39 safety summary, iii satellite selecting, 103 view current, 53 view selected, 53 sent messages resending, forwarding or deleting, 61 viewing status, 61 serial number, 53 antenna, 66 services limitations, 9 Multi-voice, 8 supported by BGAN, 7 Voice Distress, 8 services and interfaces combinations, 10 settings limit access, 113 Short di
Index voice quality, 26 setting for IP handsets, 93 setting for Phone interface, 82 W waiting calls, 31, 88 web interface accessing, 46 browser settings, 47 definition, 46 navigating, 50 site map, 124 98-129217-C 154
