SAILOR Fleet One User & installation manual
Document number: 98-141368-A Release date: 4 April 2014 Disclaimer Any responsibility or liability for loss or damage in connection with the use of this product and the accompanying documentation is disclaimed by Thrane & Thrane A/S. The information in this manual is provided for information purposes only, is subject to change without notice and may contain errors or inaccuracies. Manuals issued by Thrane & Thrane A/S are periodically revised and updated.
Safety summary 1 The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Thrane & Thrane A/S assumes no liability for the customer's failure to comply with these requirements.
Compass Safe Distance: SAILOR Fleet One terminal: min. 0.3 m. SAILOR Fleet One antenna: min. 1.2 m Service User access to the interior of the system units is prohibited. Only a technician authorized by Cobham SATCOM may perform service - failure to comply with this rule will void the warranty. Do not service or adjust alone Do not attempt internal service or adjustments unless another person, capable of rendering first aid resuscitation, is present.
Related documents The below list shows the documents related to this manual and to the SAILOR Fleet One system. Title and description Document number SAILOR Fleet One, Installation guide 98-141370 A short guide to installing the SAILOR Fleet One system SAILOR Fleet One, Quick guide 98-141369 A short guide to the most important functions of the SAILOR Fleet One system IP Handset, User manual 98-126059 Explains the features and functions of the IP Handset.
Table of contents Chapter 1 Introduction Your SAILOR Fleet One ................................................................................................................. 1 Features and interfaces ................................................................................................................ 2 Main units .............................................................................................................................................. 3 Tools for setup and use ..............
Table of contents Phone book ........................................................................................................................................57 Call log ...................................................................................................................................................59 SMS messages ..................................................................................................................................60 SIM PIN ..............................
Table of contents Reset button ...................................................................................................................................107 List of reserved subnets ...........................................................................................................109 App. A Technical specifications SAILOR Fleet One antenna ....................................................................................................110 SAILOR Fleet One terminal ....................
Chapter 1 Introduction 1 Your SAILOR Fleet One Congratulations on the purchase of your SAILOR Fleet One System! SAILOR Fleet One is a maritime broadband system, providing simultaneous high-speed data and voice communication via satellite, using Inmarsat BGAN (Broadband Global Area Network).
Chapter 1: Introduction Features and interfaces Phone interface LAN interface Wireless device (PoE) WLAN access point External equipment, e.g.
Chapter 1: Introduction Main units Units included The SAILOR Fleet One system includes the following main units: • SAILOR Fleet One antenna • SAILOR Fleet One terminal • Optional: IP Handset SAILOR Fleet One antenna The SAILOR Fleet One system uses the SAILOR Fleet One antenna, which is a small size maritime 2-axis stabilized BGAN antenna. For information on how to install the antenna, see Chapter 2, Installation.
Chapter 1: Introduction SIM card The terminal has a SIM (Subscriber Identity Module) slot located in the connector panel behind a small cover plate. The terminal requires a dedicated SAILOR Fleet One SIM card, which you get from your airtime provider. The system requires a SIM card to go online and to access the settings of the terminal. However, using the web interface you can view the Dashboard and upload software without inserting a SIM card.
Chapter 1: Introduction Access to services and interfaces The following table shows which equipment and connectors you can use to access the services listed in the left column. Connector on terminal Service Phone Data LAN (PoE) Computer or WLAN access point - Standard voice Analogue phone SMS IP handset or smartphone via WLAN access point Computer accessing the web interface of the terminal.
Chapter 2 Installation 2 This chapter describes how to install the SAILOR Fleet One antenna and the SAILOR Fleet One terminal.
Chapter 2: Installation Mounting considerations for the antenna When looking for a place to mount the SAILOR Fleet One antenna, make the following considerations: • Do not place the antenna close to large objects that may block the signal. Place the antenna with free line of sight in all directions to ensure proper reception of the satellite signal. • Place the antenna in such a way that persons are not exposed to radiation from the antenna. Keep the minimum safety distance.
Chapter 2: Installation Radiation hazard The SAILOR Fleet One antenna radiates 16.1 dBW EIRP. This translates to a minimum safety distance of 0.6 m from the antenna while it is transmitting, based on a radiation level of 10 mW/cm2. MICROWAVE RADIATION No personnel within safety distance Safety distance: 0.6 m, 10 W/m2 (0.
Chapter 2: Installation Min. 15 Min. 15 Radar distance The minimum acceptable separation (d min.) between a radar and the antenna is determined by the radar wavelength/frequency and the power emitted by the radar. The tables below show some “rule of thumb” minimum separation distances as a function of radar power at X and S band. If the d min. separation listed below is applied, antenna damage is normally avoided. “d min.
Chapter 2: Installation Radar interference Even at distances greater than “d min.” in the previous section the radar might still be able to degrade the performance of the SAILOR Fleet One system. The presence of one or more X-band radars within a radius up to 100 m could cause a minor degradation of the signal-to-noise ratio during high speed and data calls. The degradation will be most significant at high radar pulse repetition rates.
Chapter 2: Installation Antenna mast design The antenna mast must be designed to carry the weight of the antenna unit, which is approximately 3.9 kg (+ 1.1 kg for the mast mount kit) The mast must also be able to withstand onboard vibrations and wind forces up to 108 knots on the radome, even in icing conditions. Antenna mast mounting Mast mount kit: The top of the SAILOR Fleet One antenna mast should be fitted with the dedicated mounting kit available from Cobham SATCOM.
Chapter 2: Installation Note Stays and rigid masts can still not prevent vertical vibration if the mast is attached to a deck plate that is not rigid. Make every effort to mount the mast on a surface that is well supported by ribs. If this is not possible, provide extra deck plate propping. Antenna mast length The mast mount kit interfaces to a 1½” tube (OD 48.3 mm absolute maximum OD 52 mm).
Chapter 2: Installation Install the antenna Ground the antenna You may ground the antenna using the mounting bolts. If the antenna cannot or should not be electrically connected directly to the mounting surface, you can use a separate grounding cable to make the connection between the antenna and the common ground to which the terminal is also connected. For example, you can connect a separate grounding cable when vibration isolators are used at the mounting bolts.
Chapter 2: Installation • Antenna cable modem-attenuation at 54 MHz: max. 4 dB. Antenna cable modem-attenuation at 36 MHz: max. 3 dB. • Antenna cable loop DC-resistance max: 1 Ohm. Also ensure that the specified minimum bending radius is respected. If this is not the case, the loss in the cable will increase. Check the instructions from the cable supplier.
Chapter 2: Installation Mount the antenna The radome can now be installed on the ship with 4 stainless steel bolts fastened to the hull or to a mast. For information on mast mounting, see Antenna mast design on page 11. To mount the antenna on the hull Make sure the antenna has line of sight to the satellites.
Chapter 2: Installation Mounting considerations for the terminal Where to place the terminal Temperature conditions The terminal must be placed in a ventilated area with free space around all sides of the unit, except the bottom side. Ambient temperature range is –25 °C to +55 °C. If the terminal is installed in a location where the ambient temperature may exceed 45 °C, we recommend placing the terminal where unintentional contact is avoided.
Chapter 2: Installation Install the terminal Ground the terminal Antenna cable The antenna ground is connected to the terminal ground by means of the coax cable with a TNC connector at both ends. For information on antenna grounding, see Ground the antenna on page 13. Ground stud To ensure that the terminal is grounded – also if the cable is disconnected from the terminal, connect an extra ground wire to the ground stud on the terminal.
Chapter 2: Installation Ground connection through the mounting surface In addition to the ground stud you may connect the terminal chassis to ground through the mounting surface. Make sure you have a good electrical connection between the terminal chassis and the mounting surface. 1. Remove the four rubber feet from the terminal. 2. Attach the terminal to the mounting surface using four screws through the mounting surface and into the threaded bushings on the underneath of the terminal.
Chapter 2: Installation Mount the Basic cable support (optional) If you want to use a cable support for your terminal, you can acquire a Basic cable support (“Accessories kit F/ Terminal”, spare part no. S-673738A) from your distributor. When mounted on the terminal the Basic cable support offers a number of holders to which you can secure the cables from the terminal, using cable strips. To mount the Basic cable support, do as follows: 1.
Chapter 2: Installation To install the terminal on a bulkhead Terminal with no cable support Do as follows to mount the terminal on a bulkhead: 1. Insert four screws through the mounting holes and into the mounting surface. Important This mounting method cannot be used for grounding. If you are using the mounting surface for grounding, you must use the threaded bushings on the underneath of the terminal instead. See Ground connection through the mounting surface on page 18. 2. Connect all cables.
Chapter 2: Installation Connect cables The connector panel The connector panel has the following connectors: DC power input Antenna Phone 2 x LAN I/O Ground • 1 Antenna connector (TNC) • 1 Phone connector • 2 LAN connectors with Power over Ethernet (PoE) • 1 DC power input connector for connection to 10.
Chapter 2: Installation Antenna interface on the terminal The antenna interface on the terminal connects to the SAILOR Fleet One antenna. The connector on the terminal is a TNC female connector. An antenna cable (10 m) is included in the delivery. To connect the antenna to the terminal 1. Connect the antenna cable between the Antenna connector on the terminal and the connector on the underneath of the antenna. 2. Where the cables are exposed to mechanical wear - on deck, through bulkheads, etc.
Chapter 2: Installation Pinout The power connector is a Mixed D-Sub connector 7W2, control pin male/ power pin male. The below table shows the pinout for the connector and the colours of the corresponding wires.
Chapter 2: Installation To connect a remote on/off switch The terminal has a remote on/off function. When the terminal power switch is in the “on” position you can remote-control the power function. By installing a switch that can short-circuit the “Remote on/off” pins (2 and 5) in the power connector you can power the terminal on or off with this remote switch.
Chapter 2: Installation Phone interface The terminal has one RJ-11 connector for connecting an analogue phone. Pinout The Phone connector is an RJ-11, 6/4 female connector. The table and figure below show the connector outline and pin assignments. Pin number Pin function 1 - 2 Not connected 3 Tip 4 Ring 5 Not connected 6 - RJ-11 female connector 1 2 3 4 5 6 To connect an analogue phone Connect your analogue phone to the terminal using a standard phone cable with an RJ-11 male connector.
Chapter 2: Installation LAN interface The terminal has two Ethernet LAN ports with Power over Ethernet (PoE). The PoE standard for the Ethernet ports is IEEE 802.3af, and the connectors are RJ-45 connectors. Power over Ethernet (PoE) The LAN connectors have PoE, which means they can be used to supply power to connected equipment, e.g. IP handsets. One power supply powers both interfaces with a floating 48 V DC supply (44 - 57 V DC). Therefore, the interfaces are not galvanically separated from each other.
Chapter 2: Installation To connect a wireless LAN access point The SAILOR Fleet One does not have a built-in wireless LAN (WLAN) access point. If you want to use WLAN to access the SAILOR Fleet One you must connect an external WLAN access point. The WLAN access point must be without NAT (Network Address Translation). Connect a LAN cable between your WLAN access point and one of the LAN connectors on the terminal. Refer to the documentation for your WLAN access point for information on configuration.
Chapter 2: Installation I/O interface The terminal has an I/O connector with 5 configurable inputs/outputs The connector is a WieCon Type 8513S connector. A matching connector is included in the delivery. Pinout The figure and table below show the connector outline and pin assignments.
Chapter 2: Installation I/O pin functions Output pins 1,2 and 3: Passive Terminal setting: Normally closed Terminal Passive Terminal setting: Normally open Terminal Activated Terminal Activated Terminal Pin 1: Ringer output. Pin 1 acts as a built-in switch in the terminal. You can configure Pin 1 to be Normally closed or Normally open, using the web interface. • Normally closed (default): The internal switch at pin 1 is normally closed (pin 1 is connected to ground).
Chapter 2: Installation Pin 3: Indicator for data connection. Pin 3 can be used as an indicator for active data connections. You can configure pin 3 to Normally closed or Normally open. • Normally Closed: The internal switch at pin 3 is normally closed (pin 3 is connected to ground). When there is an active data connection, the switch opens (no connection to ground). When the data connection is ended, the switch is closed again (connected to ground).
Chapter 2: Installation Input pin 5/8 (example): Ignition off Terminal setting: Active high Terminal Terminal Ignition on DC+ Terminal Pin 8 Pin 8 Pin 5 Pin 5 Ignition off Terminal setting: Active low DC+ Pin 8 Pin 5 DC+ Ignition on Terminal DC+ Pin 8 Pin 5 The functions of the I/O pins are as follows: Pin 5/8: Ignition input. The ignition function can be used to turn on/off the terminal by means of an external signal.
Chapter 2: Installation To connect the data connection status kit (optional) The optional SAILOR Fleet One data connection status kit (part number 403744A-981) can be purchased from your distributor. It consists of: • A switch for enabling/disabling data connection • An indicator lamp for showing the status of the data connection Wires: Additionally you must provide 2 wires for the switch and two wires for the indicator. Specifications for the wires: • Max. wire diameter: 0.
Chapter 2: Installation To connect the data indicator lamp The data indicator lamp is used to show if there is an active data connection. Specifications for the lamp: • Colour: Orange • Operating voltage: 12 VDC • Operating current: 7/14 mA ±15% X1, Negative polarity X2, positive polarity The below procedure is an example with default configuration of I/O pins, and the lamp is on when a data connection is active. 1. Solder your wires to pin X1 and X2 on the lamp. 2.
Chapter 2: Installation Power cable selection A power cable of 1 m is supplied with the SAILOR Fleet One terminal. Use this cable if possible. If 1 m is not long enough, you can extend the cable according to the guidelines in this section. Source impedance The length of the power cable depends on the type of cable used and the source impedance of the DC power installation in the ship. The maximum allowed source impedance depends on the usage of the power range of the terminal DC input (10.5 - 32 V DC; 11.
Chapter 2: Installation Power cable recommendations Overview The terminal is delivered with a power cable, which can be extended according to the recommendations in this section. • When extending the power cable, positive and negative supply wires must be installed closely together side by side to keep cable inductance low. • Ensure that cable inductance for the selected cable at the desired length is below the 50 H requirement.
Chapter 2: Installation To calculate the maximum cable extension, do as follows: 1. First measure the source impedance in the ship installation as shown in Measuring the ship source impedance on page 34. 2. Then find the resistance per meter for the cable type you are going to use. For 4 mm2/AWG 11, the value is 4 mOhm/m at 20 °C For 1.5 mm2/AWG 15, the value is 10 mOhm/m at 20 °C For other cable types, refer to the data sheet for the cable. 3.
Chapter 3 Get started 3 This chapter describes how to start up the system and make the first call or data session. It has the following sections: • Start up the SAILOR Fleet One • Connect a smartphone • Connect an IP handset • Connect a computer • Make a call • Connect to the Internet Start up the SAILOR Fleet One Insert the SIM card Note that the SAILOR Fleet One terminal requires a SIM card dedicated to the Fleet One service.
Chapter 3: Get started Power up the SAILOR Fleet One Power switch To switch on the terminal, tip the On/Off switch. It normally takes a few seconds for the terminal to switch on. Remote on/off switch If an external switch is connected to the remote on/off pins in the DC connector, you may leave the power switch in the connector panel in the “on” position and use the remote switch to turn the terminal on and off. When the remote switch is off, the terminal is off.
Chapter 3: Get started Register with the BGAN network When the terminal is switched on and the SIM PIN is accepted (if required), the SAILOR Fleet One automatically starts the registration procedure on the BGAN network. Note The registration procedure may take several minutes. You can monitor the registration procedure in two ways. • Connect the IP Handset from Cobham SATCOM and watch the procedure in the display.
Chapter 3: Get started Configuration for making calls Once connected to the SAILOR Fleet One through your external WLAN access point, your smartphone can be set up to make and receive calls over the BGAN network using the SAILOR Fleet One phone number. You can also make local calls to other phones connected to the SAILOR Fleet One. Note Make sure your smartphone has an integrated SIP client. If you do not have a SIP client, you can find SIP applications available for download on the Internet.
Chapter 3: Get started Connect an IP handset Power supply (PoE) The SAILOR Fleet One can provide power to your IP handset through the LAN interface, using Power over Ethernet (PoE). We recommend connecting your IP handset to LAN 1, because in case the power limit is exceeded, LAN 2 is closed down first.
Chapter 3: Get started Connect an analogue phone Connect your analogue phone to the Phone connector on the terminal using a standard phone cable with an RJ-11 male connector. Connect a computer To connect to the LAN interface For the LAN interface to work without any further setup, the connected computer must be set up to obtain an IP address and a DNS server address automatically. If in doubt, check your network connection settings on the computer.
Chapter 3: Get started Make a call When the terminal is registered with the BGAN network you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see Phone calls on page 45.
Chapter 3: Get started Connect to the Internet By default, the terminal does not automatically connect to the Internet when you connect your computer or other equipment to the LAN interface. You must activate your connection from the Dashboard in the web interface or from an IP Handset from Cobham SATCOM (if available). To access the Internet from a connected computer or wireless device, do as follows: 1. On the connected device, open your Internet browser. 2.
Chapter 4 Operation 4 This chapter describes the options for making calls and data connections using the SAILOR Fleet One. It has the following sections: • Phone calls • Data connection • The built-in web interface • Dashboard • Phone book • Call log • SMS messages • SIM PIN Phone calls Connection options You can choose from the following options for making phone calls with your SAILOR Fleet One: • Using a smartphone and an external WLAN access point connected to the LAN interface.
Chapter 4: Operation To make or receive a phone call To make a call from the SAILOR Fleet One You have different options for making a call: • Short Dial. If the number is in the phone book of the terminal, you can use the Short Dial number, which is found in the first column of the phone book in the web interface. See Short dial on page 58. Dial 00 followed by # or off-hook key. Example: To call entry number 4 in the phone book, dial 004 followed by # or off-hook key. • Manual Dial.
Chapter 4: Operation To make a call to the SAILOR Fleet One To make a call to a phone connected to the terminal, dial + • + is the international call prefix1 used in front of the country code for international calls. • SAILOR Fleet One number. The first part of the number is always 870, which is the “country code” for the BGAN system.
Chapter 4: Operation Dialling functions Local numbers and special-purpose numbers There are a number of dialling functions available in the terminal. The following list shows the allocated special-purpose numbers for the terminal. Number Function 0 * followed by # or off-hook key. Redial last called number on this interface. 00 * followed by # or off-hook key. Redial last answered call on this interface. Note: If the last answered number is unlisted, you are not allowed to dial back.
Chapter 4: Operation Data connection Data connection types There are different types of data connections from/to the SAILOR Fleet One: • A user data connection for connecting your computer or other device to the Internet. • A connection for tracking your SAILOR Fleet One, that is for sending distance reports or interval reports from the SAILOR Fleet One to a tracking server. See Track the SAILOR Fleet One on page 87.
Chapter 4: Operation Physical connection options You can choose from the following options for connecting a computer to your SAILOR Fleet One: • Using an external WLAN access point connected to the LAN interface of the SAILOR Fleet One terminal. For connection and configuration, see the documentation for your WLAN access point. • Using an Ethernet cable to connect directly to the SAILOR Fleet One terminal. See also LAN interface on page 26.
Chapter 4: Operation The built-in web interface The SAILOR Fleet One terminal has a built-in web interface, which is used for operating and configuring the SAILOR Fleet One system. Note The Proxy server settings must be disabled in your browser before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish. Consult your browser help for information.
Chapter 4: Operation Overview of the web interface Below is an overview of the web interface. Icon bar Contents section Signal strength Navigation pane • The navigation pane holds the main menu. Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section. • The signal strength of the satellite signal is shown graphically. • The icon bar shows icons for new SMS messages and for active events, when relevant.
Chapter 4: Operation To navigate the web interface • To expand a menu, click the menu in the navigation pane. • To access status and settings, click the relevant subject in the navigation pane or click the relevant icon in the icon bar. The status or settings are displayed in the contents section. • To see the site map, click SITE MAP in the navigation pane. The site map lists all topics and submenus. Click on items in the site map to go directly to the relevant location.
Chapter 4: Operation Dashboard The Dashboard is used for control and inspection of ongoing communication and for seeing properties and status of the terminal and antenna. For information on how to start or stop your data sessions from the Dashboard, see Connect to the Internet on page 44. Properties The PROPERTIES section of the DASHBOARD shows the following information: • Airtime provider. The name of your airtime provider. • GPS position. The GPS position of your SAILOR Fleet One System. • Status.
Chapter 4: Operation Displayed text Meaning Ready The terminal has registered and connected to the SAS and is ready to accept a service request (a call or a data session). Data active The terminal has established a call or a data session through the BGAN network. No GPS fix The GPS receiver has not yet achieved position fix. It may take some time to achieve GPS fix depending on a number of conditions. First of all, the antenna should have an unblocked view to as much of the sky as possible.
Chapter 4: Operation To see information on calls and data connections The following sections in the Dashboard show information on calls and data sessions. Note The counters for calls and data sessions are only intended as a guide and cannot be used for direct comparison with your airtime bill. • ONGOING CALLS is a list of calls that are currently active. The list shows the call type and the time connected for each call.
Chapter 4: Operation Phone book In the phone book you can: • Look up phone numbers • Look up short dial numbers for easy dialling from a handset • Change, delete or add new names and phone numbers. Note If you are using an IP Handset from Cobham SATCOM with the terminal, the contacts from this terminal phone book are included (read only) in your handset phone book. To access the phone book To access the phone book, select PHONE BOOK from the left navigation pane.
Chapter 4: Operation Short dial The entry number in the phone book is the Short dial number. When making a call from the terminal you can use this number instead of dialling the entire phone number. Dial 00 followed by # or off-hook key. Example:To call the third entry in the phone book from an analogue phone, take the phone off hook and dial 003 #. To edit the phone book • To add a new contact: Click New in the right column, type in the name and phone number and click Save entry.
Chapter 4: Operation Call log Note If power to the system is interrupted, the information on the currently ongoing calls (connection time) and data sessions (transferred data) cannot be saved. This could mean that the airtime and bandwidth usage registered in the Call log will be inaccurate and there is a risk of being charged for more airtime than registered in the web interface. To use the Call log, select CALLS from the left navigation pane.
Chapter 4: Operation SMS messages To see new SMS messages When a new message has arrived, the icon bar at the top of the web interface shows an unopened envelope. Click the envelope to see the new message(s) or click MESSAGES from the left navigation pane. Click a message to read it. Note When you have received 100 messages, you must delete some of them in order to free space for new messages. Otherwise, the new messages are rejected. From the MESSAGES page you can Archive, Reply or Forward messages.
Chapter 4: Operation 3. Type in the message in the Write new message field. If the message text is too long for one SMS, the message is sent as two or more SMS messages. The field below the message field shows the number of SMS messages used to send the message. 4. Type in the phone number in the Recipient field. Remember 00 and country code (e.g. 00 45 for Denmark or 00 1 for USA). 5. Select whether or not you want Delivery notification for this SMS message.
Chapter 4: Operation To configure message settings To set up the default message options You can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message. For further information, see To send an SMS message on page 60. Do as follows: 1. Select MESSAGES > Message settings from the left navigation pane. 2.
Chapter 4: Operation SIM PIN Do you need a SIM PIN? Note You may not have to enter a SIM PIN to access the terminal. This depends on whether or not the use of a SIM PIN is enabled on your SIM card. The administrator can enable and disable the use of a SIM PIN. For details, see To enable or disable the use of a PIN on page 80. If a computer is connected when you start up the terminal, you can access the web interface and enter the SIM PIN here.
Chapter 4: Operation If your SIM card uses a PIN and the PIN has not yet been entered, the web interface will open on the PIN page. 2. Type in the PIN and click OK. When the PIN is accepted, the web interface opens the Dashboard and is ready for use. If the PIN is not accepted, see Wrong PIN on page 65. To enter the PIN using an analogue phone With an analogue phone connected to the terminal, do as follows: 1. Pick up the phone.
Chapter 4: Operation 4. Enter the PIN. When the display shows the handset ready symbol is ready for making a call. in the upper right corner, the handset Wrong PIN After having entered the user name and password for the terminal you have 3 attempts to enter the SIM PIN, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with the SIM card for your terminal. Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long.
Chapter 5 Configuration 5 This chapter describes how to configure the SAILOR Fleet One. using the web interface.
Chapter 5: Configuration Set up the data connection To set up your data connection, do as follows: 1. From the SETTINGS page, select Data connection. 2. At Data connection select Enabled or Disabled. • If you select Enabled, you can start a user data connection, either automatically or manually (see next step). • If you select Disabled, you are not allowed to start user data connections on the BGAN network. However, you may still use the tracking function or an external data connection if enabled.
Chapter 5: Configuration Set up the interfaces To configure the LAN interface In the web interface you can set up the IP addressing between the terminal and devices connected to the terminal. The terminal has a built-in DHCP server, which is used to dynamically assign IP addresses to devices connected to the terminal. You can also set up the local IP address used by the connected devices to access the terminal. The drawing below shows the default setup.
Chapter 5: Configuration 2. At DHCP status, select Enabled (recommended for most purposes), or Disabled. • If you select Enabled, the terminal assigns dynamic IP addresses to devices connected to the terminal. • If you select Disabled, you need to set up a static IP address in the connected device. Note A number of IP subnets cannot be used in connected devices because they are reserved for internal use in the terminal. See List of reserved subnets on page 109. 3.
Chapter 5: Configuration Connecting and configuring IP handsets or smartphones Note An IP Handset from Cobham SATCOM that is connected to the LAN interface on the terminal is by default automatically registered in the terminal and assigned the first available local number and a password, which is the same number as the local number. Do as follows: 1. Connect the IP handset to one of the LAN ports of the terminal, or connect your smartphone to a WLAN access point connected to the LAN interface.
Chapter 5: Configuration The handset remains in the list after disconnecting. When the handset is connected again, it is automatically recognized and ready for use. For IP Handsets from Cobham SATCOM: When the terminal and the handset have recognized each other, a Configure link appears next to the IP Handset in the list. Click this link to access the built-in web interface of the IP Handset. For further information, refer to the user manual for the IP Handset.
Chapter 5: Configuration To configure the I/O interface The terminal has an I/O connector with 5 configurable inputs/outputs. For details on their functions and how to connect, see I/O interface on page 28. To change the configuration of the I/O pins, do as follows: 1. Select SETTINGS > I/O connector. 2. For each pin you want to use, select Enabled. 3. For each pin, select the function of the pin. Refer to I/O pin functions on page 29. 4.
Chapter 5: Configuration Select a preferred satellite By default the terminal is set up to automatically find the most appropriate satellite to connect to (“Auto” mode). However, if you are located in an area with more than one BGAN satellite available, you can select the satellite you prefer to use when registering on the BGAN network. Do as follows: 1. Select SETTINGS > Satellite selection from the left navigation pane. 2. Select the satellite you prefer to use.
Chapter 5: Configuration Log on as administrator The settings under Administration are password protected. Once you have entered the administrator user name and password you have access to all settings. If you have not entered anything for 30 minutes, you are logged off automatically. To log on To log on, do as follows: 1. Select ADMINISTRATION from the left navigation pane. 2. Enter the Administration user name and password. The default user name is admin and the default password is 1234.
Chapter 5: Configuration The ADMINISTRATION page is now updated to let you change the user name and password, Save/load a configuration or log off. A number of subpages are now available under ADMINISTRATION. To reset the administrator password If you have forgotten the administrator password, do as follows: 1. Contact your supplier for a reset code. Please report the serial number and IMEI number of the terminal. You can find the serial number and IMEI number in the Dashboard. 2.
Chapter 5: Configuration 3. Type in the reset code obtained from your supplier and click Reset. 4. Type in the user name admin and the default password 1234. 5. Click Logon. 6. For information on how to change the password, see the next section To change the administrator password on page 76. To change the administrator password To change the administrator password, do as follows: 1.
Chapter 5: Configuration Save or load a configuration To save the current configuration to a file If you need to reuse a configuration in another SAILOR Fleet One terminal, you can save your current configuration to a file, which can then be loaded into the other terminal. Note Configuration files can only be exchanged between terminals with the same software version! To save your current configuration to a file, do as follows: 1. In the ADMINISTRATION page, under Configuration, click Save. 2.
Chapter 5: Configuration Call charges If you know the tariff for your subscribed services, you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions. To enter the call tariffs, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Call Charges. 2. Select the currency from the Currency drop-down list. 3. Enter the tariff for each of the services. 4. Click Apply. 5.
Chapter 5: Configuration Log handling To clear the logs of the terminal and/or reset the counters for the time connected, do as follows: 1. From the left navigation pane in the ADMINISTRATION page, select Log Handling. 2. To clear the Call log, click OK next to Clear call log?. 3. To clear the total counters, click OK next to Clear total counters?. This will reset the Time connected counters on the Calls page.
Chapter 5: Configuration 3. Type in the number of mega bytes (MB) allowed. 4. Click Apply to save the settings. If you have entered the call charges in the menu Call charges, the system automatically calculates and displays the maximum charges for your data sessions. Note Cobham SATCOM does not take responsibility for the correctness of the estimated charges. This calculation is only an estimate of the charge, based on the tariff entered by the user.
Chapter 5: Configuration To change the PIN To change the PIN used to access the terminal, do as follows: 1. Select ADMINISTRATION > SIM PIN. 2. Under CHANGE PIN type in the Old PIN. 3. Type in the New PIN and retype it on the next line. 4. Click Apply. The new PIN settings will take effect at next power on.
Chapter 5: Configuration Set up user permissions You can allow or deny users who are not administrators access to certain functions and make these pages read-only. This is useful if you want to protect the system against unintended changes. Study this screen thoroughly and decide to which areas of the system you want to give non-administrator users access. To set up the user permissions, do as follows: 1. From the left navigation pane, select ADMINISTRATION > User permissions. 2.
Chapter 5: Configuration AT commands are low-level commands used to control modems, in this case the SAILOR Fleet One terminal. They are typically used during service and maintenance or when troubleshooting the terminal. 4. Click Apply. The settings to which access is denied are now greyed out for the non-administrator user. Restricted dialling In order to manage the use of the system efficiently you can set up the terminal to limit all calls to allowed numbers or numbers in the phone book.
Chapter 5: Configuration The numbers or masks must be max. 32 digits and may start with +. No other special characters are allowed. A mask is the first part of a phone number, and it covers all numbers that start with that first part. See the example below. Mask Numbers accepted 00453955880 004539558800 to 004539558809 +45395588 004539558800 to 004539558899 4. Select whether outgoing calls should be limited to the numbers in the terminal phone book (Enabled) or not (Disabled). 5.
Chapter 5: Configuration External data connections You can connect external devices e.g. for fishery reporting. These external devices communicate with the SAILOR Fleet One using PPPoE or AT commands through the LAN interface. Ext. data 1 LAN Ext. data 2 You can have two external data connections. To set up the data connections, do as follows (the procedure is the same for Ext. data connection 1 and 2): 1. From the left navigation pane, select ADMINISTRATION > Ext. data connection 1.
Chapter 5: Configuration 2. Select Enabled to enable the use of this external data connection. If you select Disabled, this data connection cannot be used. 3. If you have installed a data connection switch, select Yes or No next to I/O control. • Select Yes if you want this external data connection to follow the setting of the data control switch, that is when the data control switch disables data, this external data connection is also disabled.
Chapter 5: Configuration Track the SAILOR Fleet One The SAILOR Fleet One system can be used for tracking purposes. You can set up the terminal to report to a server at certain time intervals or after moving a specified distance. To use the tracking feature you must either set up a tracking server or get a tracking solution from your service provider. The SAILOR Fleet One system must be set up to match this server.
Chapter 5: Configuration 2. If you have installed a data connection switch, select Yes or No next to I/O control. • Select Yes if you want the tracking function to follow the setting of the data control switch, that is when the data control switch disables data, tracking is also disabled. • Select No if you want the tracking function to be independent of the data control switch. For details on the use of a data connection switch, see To connect the data connection status kit (optional) on page 32. 3.
Chapter 5: Configuration Antenna RF noise filter The SAILOR Fleet One system has a built-in filter that makes it resilient to interference from terrestrial mobile systems that operate inside the Inmarsat band and that may be located near the coast. Note We recommend leaving this setting as is (Auto). By default, the filter is automatically activated when the SAILOR Fleet One system is subjected to interference. To set up the Antenna RF noise filter, do as follows: 1.
Chapter 6 Maintenance and troubleshooting 6 This chapter gives guidelines for troubleshooting and provides an overview of the different means of status signalling.
Chapter 6: Maintenance and troubleshooting Update software The next pages describe how to upload software from your computer to the terminal and how to download the latest software version from the Internet to your computer. You can upload software from your computer to the terminal without entering the PIN. However, if your SIM card requires a PIN and the PIN is not entered, you must enter the Administration user name and password.
Chapter 6: Maintenance and troubleshooting 3. In the field UPLOAD SOFTWARE TO TERMINAL, click Browse... 4. Browse to the new software version and accept it. 5. Click the Upload button. Note that the upload procedure takes a couple of minutes. Note When upload is done, your terminal automatically restarts with the new software. To download software from the Internet Important The terminal uses your BGAN airtime subscription to download the new software from the Internet.
Chapter 6: Maintenance and troubleshooting 3. Click Check for updates. The terminal will now connect to the Internet through the BGAN network, using your airtime subscription. It may take a minute or two to obtain the new software version. When the new software version is found, the web interface shows the new software version and a link for downloading the software. 4. Click the link to download the new software to your computer.
Chapter 6: Maintenance and troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem Possible cause No signal or weak signal The view to the satellite is from the BGAN satellite. blocked. The antenna cable is not properly connected. Remedy Make sure the antenna has a clear view in all directions. See the installation manual for details.
Chapter 6: Maintenance and troubleshooting Problem A Phone connection cannot be established. A LAN connection cannot be established. Possible cause Remedy The cable is not properly connected. Connect the cable. The cable type or connector type is not correct. For information on the correct type of connector and cable, refer to Phone interface on page 25. The cable is not properly connected. Connect the cable. The cable type or connector type is not correct.
Chapter 6: Maintenance and troubleshooting Problem The administrator password does not work. Possible cause Remedy Someone has changed the administrator password. If the correct password is not found, you must reset the password. Contact your supplier for a reset code. You must provide the serial number and IMEI number of the terminal. Then enter the web interface and reset the password as described in: To reset the administrator password on page 75.
Chapter 6: Maintenance and troubleshooting Generate a diagnostic report The diagnostic report contains relevant information for troubleshooting. When contacting your distributor for support, please enclose this file. To generate a diagnostic report, access the web interface of the SAILOR Fleet One and do as follows: 1. From the left navigation pane, select HELP DESK. 2. Click Generate report. In some browsers the file may open directly in your browser.
Chapter 6: Maintenance and troubleshooting Event messages Display of event messages The terminal can detect events during POST (Power On Self Test) or CM (Continuous Monitoring). When the terminal detects an event that requires your action, it issues an event message. You can see the active event messages in the web interface by clicking the warning symbol in the icon bar at the top in the web interface. You can also see the messages in the Thrane IP Handset. All events are logged in the event log.
Chapter 6: Maintenance and troubleshooting ID Event Text Explanation Remedy 00270 to 00279 Voice module error Voice services cannot be accessed by the terminal Contact your distributor. 00280 to 00289 Ethernet module error The Ethernet interface on the terminal cannot be used. Contact your distributor. 00300 to 00309 GPS module error The GPS module is out of function. The terminal cannot obtain a valid GPS position. Contact your distributor.
Chapter 6: Maintenance and troubleshooting ID 01300 to 01309 Event Text No GPS fix Explanation The GPS receiver has not yet achieved position fix. Remedy Make sure the view to the GPS satellites is not blocked. Note that in some cases it may take up to 10 minutes to obtain GPS fix. 01400 to 01409 Satellite signal lost The SAILOR Fleet One no longer receives a signal from the satellite. Make sure the SAILOR Fleet One has a clear view to the satellite.
Chapter 6: Maintenance and troubleshooting ID Event Text Explanation 02900 to 02909 Network failed authentication The SAILOR Fleet One does not accept the network as a valid BGAN network. 03500 to 03509 2-wire calibration failure 2-wire calibration failed on the Phone interface, because of: 03600 to 03609 2-wire operational failure Remedy Restart the terminal. If the problem persists, contact your distributor. 1. Common mode balance error. 1. Check the wires to your phone. 2.
Chapter 6: Maintenance and troubleshooting ID Event Text Explanation Remedy 08010 Undervoltage has been detected The input voltage has dropped Ensure a stable power supply to below an acceptable level. The the terminal. terminal will be shut down in 10 seconds if the situation persists. 0801B Lost connection to the GPS receiver Communication with the GPS receiver in the antenna is lost. 0801D Uploading firmware to antenna New firmware is being uploaded to the antenna.
Chapter 6: Maintenance and troubleshooting ID 08033 Explanation Event Text Remedy Firmware image The antenna hardware version Check that both the antenna doesn't support is not supported by the and the terminal are of the antenna hardware terminal. type SAILOR Fleet One. Contact your distributor if the problem persists. 08034 Antenna failed to exit Flash Manager. Power cycle needed New firmware was successfully Reboot the terminal.
Chapter 6: Maintenance and troubleshooting ID Explanation Event Text Remedy 0804B Illegal combination of antenna and terminal You are not using the right combination of antenna and terminal. Only use the antenna(s) intended for use with your terminal. 0804C The selected satellite is not visible at current GPS position The terminal is set up to use a satellite that is not visible at the current GPS position. Enter the web interface and select SETTINGS > Satellite selection.
Chapter 6: Maintenance and troubleshooting Extended status To see the Extended status page, select HELPDESK > Extended status. To see updated information on the Extended status page, click Refresh. The Extended Status page shows the following information: • The antenna Product ID (must always be TT-3050C-581). • The status of the connection to the air interface (IAI-2). This field should normally show “Registered”, unless the system is still in the startup process.
Chapter 6: Maintenance and troubleshooting Self test The Self test performs system test on the SAILOR Fleet One system, similar to the tests that are performed during the Power On Self Test (POST). Important The terminal must reboot to perform the self test. All ongoing calls or data sessions will be terminated. To activate a self test, do as follows: 1. Select HELPDESK > Self test. 2. Click Self test. 3. Click OK in the Warning dialogue The terminal now reboots and performs a self test.
Chapter 6: Maintenance and troubleshooting Reset button To access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover. The functions of this button is described below. To press the Reset button, use a pointed device. Function of the Reset button The Reset button on the terminal has the following functions: Action Function With the terminal running, press the Reset button normally.
Chapter 6: Maintenance and troubleshooting Action Function While the terminal is booting, For service use only! press and hold the Reset The bootloader initiates software upload. This firmware button. upload procedure is only to be used if the other procedures fail due to missing or corrupted firmware. This setup uploads software to the terminal from a TFTP server via the LAN connection. The procedure is as follows: 1. Activate or install a TFTP server on a PC. 2. Locate the correct software image (xxx.
Chapter 6: Maintenance and troubleshooting List of reserved subnets Some IP subnets are reserved for internal use in the terminal. If any of these addresses are assigned to external equipment connected to the terminal, the terminal and connected equipment will not be able to communicate. The following local IP subnets are reserved for internal use in the terminal. The netmask for all of these subnets is 255.255.255.0. 192.168.2.0 192.168.3.0 192.168.4.0 192.168.5.0 192.168.6.0 192.168.7.0 192.168.8.0 192.
Appendix A Technical specifications A SAILOR Fleet One antenna General specifications Item Specification Frequencies Inmarsat I-4 Transmit Receive 1626.5 - 1660.5 MHz 1525.0 - 1559.0 MHz Inmarsat Alphasat Transmit Receive Extended L-Band (XL)a 1626.5-1660.5 MHz and 1668.0-1675.0 MHz 1518.0 - 1559.0 MHz Channel spacing 1.25 kHz Antenna element gain Rx 11.0 dB min. G/T -15.5 dB/K EIRP Min. EIRP: 3.1 dBW Max. EIRP: 16.1 dBW Return loss < -15 dB (reflection loss < 0.
Appendix A: Technical specifications Environmental specifications Item Specification Water and dust IPX6 spray proof in all directions, no dust test. Ambient Temperature Operational: -25° to +55 °C Operating humidity 100%, condensing Ice, survival Up to 25 mm of ice Wind load, max. Normal operation with relative average wind velocity up to 200 km/h (56 m/s, 108 knots) Vibration, operational Random spectrum 1.05 g rms x 3 axes: Storage: -40° to +85 °C 5 to 20 Hz: 0.
Appendix A: Technical specifications Item Specification Ship motions (MAX) Roll: 30°, period 4 sec., 0.7 g tangential Pitch: 15°, period 3 sec., 0.6 g tangential Yaw: 10°, period 5 sec., 0.3 g tangential Surge: 0.5 g Sway: 0.5 g Heave: 0.7 g Turning rate: 36°/s; 12°/s2 Headway: 22 m/s (42 knots) Minimum distance to transmitters The table below shows the minimum recommended distance to transmitters in the frequency range below 1000 MHz. W m Recommended distance to SAILOR Fleet One antenna.
Appendix A: Technical specifications Outline, SAILOR Fleet One antenna Dimensions are in mm.
Appendix A: Technical specifications SAILOR Fleet One terminal General specifications Item Specification Weight 2.2 kg (4.9 lbs) Dimensions 231 mm x 278 mm x 41 mm (9.1” x 10.9” x 1.6”) Global services Voice 4 kbps AMBE+2 Data Up to 100 kbps SMS 2-wire telephone interface One connector: RJ-11 female. 600 Ohm ITU-T Rec. G.473, standard DTMF telephone. Supported cable length: up to 100 meters. LAN interface Two connectors: RJ-45 female 10/100 Mbps. Supported cable length: up to 100 m PoE (max.
Appendix A: Technical specifications Item Antenna interface Specification One connector, TNC-female Inmarsat I-4 power: 1525 to 1559 MHz: -94 dBm to -64 dBm 1626.5 to 1660.5 MHz: -9 dBm to +11 dBm Inmarsat Alphasat power:a 1518 to 1559 MHz: -94 dBm to -64 dBm 1626.5 to 1660.5 MHz and 1668.0 - 1675.0 MHz: -9 dBm to +11 dBm Power supply: 18-29 V DC Power input Connector: Mixed D-Sub 7W2 Nominal 12/24 VDC (10.5 - 32 V DC; 11.5 A - 4 A) Max.
Appendix A: Technical specifications Outline, SAILOR Fleet One terminal Connector panel, top view and end view. Dimensions are in mm.
Appendix A: Technical specifications Side view and bottom view. Dimensions are in mm. Weight: 2.2 kg.
Glossary Glossary A ATC Auxiliary Terrestrial Component. Hybrid satellite terrestrial systems that use terrestrial repeaters to combine the wide area coverage capabilities of geostationary or low earth orbit satellites with urban coverage and in building penetration provided from terrestrial networks. AWG American Wire Gauge. A means of specifying wire diameters. B BGAN Broadband Global Area Network.
Glossary G GPS Global Positioning System. A system of satellites, computers, and receivers that is able to determine the latitude and longitude of a receiver on Earth by calculating the time difference for signals from different satellites to reach the receiver. I I/O Input/Output IAI-2 Inmarsat Air Interface-2. The air interface used for BGAN. IAI-2 is an evolution of MPDS with new bearer types, which give a wide range of data rates from 16 kbps up to 492 kbps.
Glossary POST Power On Self Test. A test sequence that runs every time the system is powered up or reset. R RF Radio Frequency. Electromagnetic wave frequencies between about 3 kilohertz and about 300 gigahertz including the frequencies used for communications signals (radio, television, cell-phone and satellite transmissions) or radar signals. S SAS Satellite Access Station. The gateway between the satellites and the worldwide networks such as Internet, telephone network, cellular network etc.
Index Index A access to settings limit in web interface, 82 administrator logon web interface, 74 administrator password change, 76 reset, 75 alarm messages, 98 list of, 98 allowed numbers restricted dialling, 83 antenna cables, 13 connector, 22 drainage, 14 environmental specifications, 111 grounding, 13 installation location, 7 installing, 13 interference, 8 mast design, 11 obstructions, 7 outline drawing, 113 radiation, 8 specifications, 110 viewing type, 105 antenna properties, 105 antenna RF noise filt
Index distance to other transmitters, 112 drainage of antenna, 14 drawing antenna, 113 terminal, 116 E event messages, 98 events list of, 98 extended status, 105 external data connections set up, 85 F filter for ATC, 89 G GPS receiver distance from antenna, 10 grounding access, 16 antenna, 13 terminal, 17 H Internet connect to, 44 IP addresses reserved, 109 IP handsets connect, 41 connect to LAN interface, 27 set up, 69 items included in delivery, 6 L lamp for data indication, 33 LAN connector, 26 se
Index phone connect, 42 connector, 25 types of connection, 45 phone book in web interface, 57 limited numbers, 83 phone number of SAILOR Fleet One, 58 PIN change, 81 enable or disable, 80 enter in web interface, 63 enter with a phone, 64 enter with IP Handset, 64 pin functions I⁄O connector, 29 placing the antenna, 7 placing the terminal, 16 pole mount, 11 power cable extension, 35 connector, 22 indicator, 96 switch on, 38 Power over Ethernet (PoE), 26 prefixes for dialling, 48 properties antenna, 105 SAIL
Index T W technical specifications, 110 temperature, 16 terminal cable support, 19 grounding, 17 installation location, 16 installing, 17 outline drawing, 116 specifications, 114 test automatic, 106 total counters, 56 clear, 79 tracking setup, 87 transmitters minimum distance to other, 112 troubleshooting guide, 94 typography used in this manual, v web interface access, 51 administrator logon, 74 antenna properties, 105 call charges, 78 call log, 59 dashboard, 54 data connection, 67 description, 51 ente
