User manual

Chapter 5: Maintenance and troubleshooting
98-143082-A Log files 81
To reset the administrator password
If you have forgotten the administrator password, do as follows:
1. Contact your supplier for a reset code.
Report the serial number and IMEI number of the terminal.
You can find the serial number on the label on the EXPLORER 510 or under
 (Control
panel) > Support > About and the IMEI number in the web interface under
 (Control
panel) > Support > Extended status.
2. After receiving the reset code from your supplier, select Reset password from the
Support page.
3. Type in the reset code obtained from your supplier and select Reset.
4. The password is disabled.
You now have access to all settings. If you want to use a password, enable the password as
described in To enable the administrator password on page 55.
Help desk
Under Help desk you can enter the contact information you want for your EXPLORER 510. The
Help desk contact information is empty by default. You must provide the contact information,
e.g. the phone number for your Airtime Provider under Advanced > Help desk. For details on
how to enter the information, see Help desk on page 63.
The Help desk information is then available from the About page (
 (Control panel) >
Support > About)