User manual

Chapter 5: Maintenance and troubleshooting
98-143082-A Troubleshooting 79
Satellite signal
lost
The system no longer
receives a signal from the
satellite.
Make sure the antenna has a
clear view to the satellite.
SOS calls only The SIM card is not accepted
by the network. Only
emergency calls are allowed.
Enter the PIN and wait for
network approval. If the
problem persists, contact
your airtime provider.
Registration for
voice failed
The system has not yet been
allowed to register for voice
services (Circuit Switched).
If the problem persists,
contact your airtime
provider.
Registration for
data failed
The system has not yet been
allowed to register for data
services (Packet Switched).
If the problem persists,
contact your airtime
provider.
Software update
still fails after
several retries
The terminal was unable to
upload new software to the
antenna.
Contact your distributor.
Software update
failed
The terminal was unable to
upload new software to the
antenna.
Reboot the terminal.
Contact your distributor if
the problem persists.
Antenna software
could not be loaded
Antenna failed to start up
normally.
Reboot the terminal.
Contact your distributor if
the problem persists.
Antenna could not
enter main
application mode
Antenna failed to start up
normally.
Reboot the terminal.
Contact your distributor if
the problem persists.
Displayed text Explanation Remedy