User manual

Chapter 5: Maintenance and troubleshooting
98-143082-A Troubleshooting 78
Not registered to
the network
The terminal is not registered
on the satellite network.
You can only make a
connection if the terminal is
registered on the satellite
network.
Make sure that:
• The SIM card is present.
• The PIN has been
entered (if used).
• The terminal is pointed.
See To get started on
page 5 for details.
Temperature too low
(critical)
Low ambient temperature is
causing the performance of
the terminal to be degraded
or halted.
Move the terminal to a
warmer location. For
information on ambient
temperature limits, see
General specifications on
page 82.
Too low temperature
warning
Low ambient temperature is
causing the performance of
the terminal to be degraded
or halted.
The terminal will assume
radio silence if the problem is
in the ACM module of the
antenna.
Move the terminal to a
warmer location. For
information on ambient
temperature limits, see
General specifications on
page 82.
Temperature too high
(critical)
Terminal: Critically high
temperature is causing the
terminal to shut down.
Antenna: Critically high
temperature is causing the
antenna to stop transmission.
If possible, move the failing
unit to a cooler location. For
information on ambient
temperature, see General
specifications on page 82.
Contact your distributor if
the problem persists.
Too high temperature
warning
High ambient temperature is
causing the performance of
the system to be degraded or
halted. If the problem is in
the terminal: The bit rate for
Standard data is reduced.
If the problem is in the
antenna: The bit rate is
reduced.
Move the terminal to a
cooler location. For
information on ambient
temperature limits, see
General specifications on
page 82.
Displayed text Explanation Remedy