User manual

Chapter 5: Maintenance and troubleshooting
98-143082-A Troubleshooting 73
The web interface
shows
External control.
The EXPLORER 510 is
currently controlled by an
external application, e.g.
LaunchPad or an AT
command interface.
If you want to use the built-in web
interface, stop the external
application and restart the
EXPLORER 510. Then open your
browser and access the web
interface.
The EXPLORER 510
cannot obtain its
position using GNSS.
There is no GNSS signal, or
the signal is weak.
If the EXPLORER 510 has not
been used recently within the
same location, it can take up
to 10 minutes to obtain the
position.
Check the position status in the
web interface.
To help the EXPLORER 510 obtain
position fix, it should be placed
flat on an even surface pointing
straight upwards, with a clear view
to as much of the sky as possible.
When the EXPLORER 510 has
obtained position fix, you can
point the antenna towards the
BGAN satellite.
No signal or weak signal
from the BGAN satellite.
The view to the satellite is
blocked.
Make sure the EXPLORER 510 has
a clear view to the satellite. Be
aware that window glass may
reduce the signal level.
The antenna is pointed in the
wrong direction.
Check that the antenna is pointed
according to the position data.
Adjust the position to the highest
possible signal strength.
Connection to the
Internet cannot be
established.
The signal strength is too low. Check that the antenna is pointed
according to the position data.
Adjust the position to the highest
signal strength you can obtain.
As a rule of thumb, you should
have a a signal strength of
45 dBHz or more to be able to
make a call or data session.
The web interface
cannot be accessed.
The browser is configured to
use a proxy server.
For Microsoft Internet Explorer,
select Tools > Internet Options
> Connections > LAN Settings
and uncheck Use a proxy server
for your LAN.
You have entered a wrong IP
address.
Check the IP address and re-enter
it. The default IP address is
192.168.0.1
Problem Possible cause Remedy