User manual

Chapter 5: Maintenance and troubleshooting
98-143082-A Troubleshooting 72
The web interface
shows Insert SIM.
The SIM card is not present. Insert the SIM card in the SIM slot
according to the instructions in
the section To insert the SIM
card on page 6.
The SIM card is not inserted
properly.
Remove the SIM card and re-
insert it according to the
instructions in the section To
insert the SIM card on page 6.
The web interface
shows
No position fix.
The EXPLORER 510 is unable
to register on the network,
because the GNSS position is
unknown.
Make sure the view to the GNSS
satellites is not blocked.
To obtain position fix, the
EXPLORER 510 should be placed
flat on an even surface pointing
straight upwards, with a clear view
to as much of the sky as possible.
When the EXPLORER 510 has
obtained position fix, you can
point the antenna towards the
BGAN satellite.
You can see position status in the
Dashboard of the web interface
(status section).
The web interface
shows
Emergency calls only.
The BGAN network is only
available for emergency calls.
The reason may be one of
the following:
1) Your Airtime subscription
has expired.
2) You are using the wrong
SIM card.
3) No SIM card is inserted.
4) You have cancelled the
PIN
1) Check your subscription with
the Airtime Provider.
2) Check that your SIM card is
valid for communication on the
BGAN network.
3) Insert the SIM card
4) Enter the PIN
The web interface
shows
Not registered.
The EXPLORER 510 cannot
register on the BGAN
network.
Check that your SIM card is valid
for communication on the BGAN
network.
Check your subscription with the
Airtime Provider.
Problem Possible cause Remedy